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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Robert Y
5/14/2020
Was right on time, and was very thorough. I watched him from inside the house


Ellie L
5/14/2020
This is not a review of the specific technician but the service as a whole. When placing my request for a re-service I asked for special attention to be paid to dewebbing all areas of the back yard, especially the fence and patio area. Neither of these areas were dewebbed. There is no feasible way that between service and me getting home from work that the spiders redid all of their work. Each time I ask for a re-service I ask to have the entire back area dewebbed and it is never done. I am unsure of what we pay 120 every 3 months for as I have seen no difference in the spider numbers or webs in the back yard since we began this service nearly a year ago. I am not trying to be difficult ...Read More


dmansor11
5/14/2020
The tech was very accommodating to my concerns as he serviced our property. All standard applications were performed as well as specialized application areas such as the barn and shed where I've had a problem with powder post beetles. A wasp nest on our deck and carpenter bees drilling into our barn were sprayed. The tech also found and treated a bee nest inside the drain hole in a window on our front porch. The flee infested enclosure where our outside cats frequent was also addressed. I'm impressed with the thoroughness and time spent for this initial service.


M
Marie J
5/14/2020
Technician was very professional, knowledgeable, and friendly. Asked if we had questions or concerns.


M
Marie J
5/14/2020
Technician was very professional, knowledgeable, and friendly. Asked if we had questions or concerns.


V
Viveca C
5/14/2020
He was very responsive to our needs of finding scorpions around.


Rodney J
5/14/2020
This was greatly needed! Thank you for your meticulousness and patience. You did a great job!


aafattore
5/14/2020
Matt and his teammate was very knowledgeable & friendly. They knocked down all the cobwebs around our home and yard. We are very pleased with their service.


Pam V
5/14/2020
Taylor was professional, yet friendly and informative. He explained everything on our contract prior to providing service and answered any and all questions we had prior to starting the treatment. I asked him to advise me when he was finished so I could re-lock the gate to the backyard to assure our dog would not get out. He was very willing and did so at the end of the treatment. He listened to my concerns and was very thorough in treating the problem areas. I am looking forward to reducing our insect issues with Aptive. Please send Taylor for every treatment.


ffsheltonmicah
5/14/2020
Kenneth was awesome. Very friendly, informative and personable. Thanks for coming out and keeping us pest free!



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