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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jbpage51
5/21/2020
Well at the time the technician came to my house, I was sleeping so I wasn't able to see what was done, so I was able to catch him before he left, and I ask him what was done and he explained to me in pretty good detail and professionally manner, so hopefully the next time I will be able to see what's being done.

D
David
5/21/2020
Marcus was awesome! He was very polite and informative. He completed the job and treated my entire property. He even locked my gate when he was done. Great employees work for great companies.

Robert M
5/21/2020
I was finally glad to meet your representative and get both inside and outside done. Great representative; he is very efficient and personable. Totally pleased!

Denise C
5/21/2020
We have alway received great service and we are bug and scorpion free. Thank you!

birchlorne
5/21/2020
Christopher got here on time and listened to my concern about a recent upturn of mouse activity and he expanded and improved existing treatment. He was polite and professional.

A
Armando A
5/21/2020
Since usually I am at work when the treatment is done. I actually got to see Raul in action! I want you to know he did go above and beyond and I appreciate it more then you know. Thank you Raul! Thank you Aptive!

jdelain1973
5/21/2020
He was very pleasant he did everything he supposed to do. And he was also very courteous and respectful thank you

rway1978
5/21/2020
Christian McNabb My credit card was charged $99 The first treatment was for $50 The remaining 4 treatment $100 The total is suppose to be$450 Would you please credit my credit card $49 as per our agreement. I was very pleased with the work you did. You was very informative and took time to answer all questions. Remember that I had you call the office you get the price corrected and got an email that showed the correct charges. I would appreciate an email saying that the $99 charge was corrected to $50. Thank you Rex A. Way

zendre22.ra
5/21/2020
Hello, my water was used and water hose was disconnected my sprinklers are on a timer and not reconnected and replaced where I had it set up originally.

skychick49
5/21/2020
Did a great job. Was out of the inside spray. He said they would schedule someone to do the inside.

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$150 off Pest Control In Your Neighborhood

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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