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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Edward S
5/29/2020
I recently had a service done and everything is good except around the bricks on the right side of our pool, there is a colony of black ants and small red ants on the fire pit cover. Could someone come out and spray those areas again? Thanks, Ed Sharkey

Mary B
5/29/2020
He was very polite, well mannered and explained what he would be doing. He came back to check in and let me know all was taken care of.

S
Sharon C
5/29/2020
Lance Mayfield 5 covered everything very well. I hope he is our applicator going forward! Job well done!! Thank you!!!

espinot87
5/29/2020
Very friendly technician and thorough job. He asked about specific areas of concern and treated them well.

Jack P
5/29/2020
I have not seen your technician today or this week. You need to reschedule.

morenobase3
5/29/2020
Was friendly but when I tried to tell them what I specifically wanted he told me I know. 1/2 Of the house base was Not done 3 window sills were not done and half of the backyard as well. The gate was left open and our dog ran out. We almost lost him. Not the service we are used to from you.

L
Lucille W
5/29/2020
He was very professional and informative very nice young man very pleased

D
Deirdre M
5/29/2020
Very knowledgeable and respectful!! Thanks Frank for your time and explanation of where you put everything!

P
Paul A
5/29/2020
Our tech was Richard Contreras in the Austin office. Great attitude and communication. I have not checked the work yet, but expect it was done well, I saw him moving around the house as he performed the work outside (through the windows) so I know he went everywhere around the house. Now we wait and see how the treatment works. ;) Our daughter has the service from y'all as well, and had good things to say about your service, so we hope to find the same results. Thanks!

jdholland1
5/29/2020
James Bush was a very pleasant individual to work with today. He seemed through!

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