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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Carolyn M
6/2/2020
Martonyo, is very professional. He obviously know his job and completed his work quickly and efficiently. I would really appreciate if he could be our regular service provider. When a service person knows their job and doesn’t waste time it is important for everyone. Please give him our thanks.


bernice.labat
6/2/2020
Marquis Brown very nice and professional. He did his job thoroughly and answered all our questions. Great job!!


V
Valerie c
6/2/2020
Abikoye Atoyebi did a great job. I happen to arrive just as he finished but he was so kind to answer any question I might have. Thank you for a job well done!


mariapenate2012
6/2/2020
A very professional, courteous, and very attentive gentleman. I was very satisfied with his service. Thank you.


Jennifer S
6/2/2020
Our technician, Will, was extra courteous and thoroughly did the job we asked. We recommend him to all aptive customers!


copelaj2
6/2/2020
Nick arrived toward the beginning of my appointment window which was appreciated. He took the time to ask about my property and if I had problem areas. He then explained the process and answered all my questions. I let him do his work and he followed up with me at the end about the work he did and told me areas that I need to monitor. He really tuned my opinion around of the company after I lost faith when my tech was a no show on my prior appointment.


nicolenelsonmurphy
6/2/2020
Stacey is wonderful! She does a great job every time, and we are always happy when she is our technician! Thanks!!


A
Ann
6/2/2020
Jonathan did a very thorough job for us today. He listened , and treated all areas that have been a problem. Very nice guy.


brokenimage0
6/2/2020
He didn’t even get out of his truck. Instead of saying it’s raining and rescheduling he just marked it done and left. I watched him do it which is frustrating because I was waiting for him to get out of his truck so I could ask him to spray the inside. Very displeased and will be requesting a refund.


anaesteban23
6/2/2020
He was very professional and friendly, he explained everything in detail. Took his time didn't rushed to get the job done, hope he comes back to my property.



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