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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
diannedigi
6/3/2020
Very courteous and professional. He knew exactly how to fix the problem.


Glenn H
6/3/2020
Russell was great! He checked everything while treating inside and out.


ruthenbergj81657
6/3/2020
The technician was very polite, knowledgeable, and extremely professional. Great job!


D
Don
6/3/2020
Did an excellent job and made a few suggestions for future visits. Amanda was very friendly and took plenty of time getting rid of the bees.


G
GREGORY P
6/3/2020
Your technician was very professional and attentive. I give my thanks to you all.


L
Lisa
6/3/2020
Jason was at our home yesterday to spray for bugs, he was very professional, i did see him briefly take a dust brush and go around our house i did not see any bug spray being done around the window, also we were told our lawn would be sprayed for ticks and flees and this was not completed! I want this service completed, we have a dog so that was really one of the selling points! Just so you know, I was not given the service I signed up for. Please follow up and let me know when someone will be back to our home to spray the lawn for ticks and flees! I will not keep the service if I am not getting what I paid for! Your sales person was very detailed on what you provide and explained t...Read More


Stacey G
6/3/2020
I still have a wasp nest right by my patio door and wasp activity going on. Also I felt that the sales rep misrepresented the tick treatment. He said the whole lawn would be covered and the service tech said, no only landscape areas which I have very few. I am trying to get through to speak with someone and have been on hold for a half hour. I would like to rescind my contract.


A
Aldon S
6/3/2020
My technician, Jaycob, explained exactly what he was going to do and did it thoroughly.


bunevaeva
6/2/2020
Nhat was very helpful. He answered all our concerns and provided a good service.


bae10steven
6/2/2020
Came in time. Friendly. Took his time. Listened. Good stuff. Covered the outdoor area good.



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