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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
maynardfamily88
6/5/2020
A team member came to our door. She was very professional and accommodating. She was quick to get a team here to resolve our tick and ant issues.

P
P T
6/5/2020
Fred Smith performed a pest control treatment on our home today. He was professional, knowledgeable, friendly, thorough, and on time. He told me what he was doing and reminded me that if we see any insects or mice before they are scheduled to come back, we can contact them and they will come out again. I am very satisfied with the work he did.

J
Joseph D
6/5/2020
Jared was great. He walked me through the process, and explained your solution. He has a wonderful personality. Give him a raise!

S
Selress
6/5/2020
The Technician was absolutely great, very courteous and professional, I’m thankful to have had him in my home and the next quarter I want him back. Thanks

Evelyn W
6/5/2020
Bull in the China shop. Knocked over planters on my patio and left a mess without a word.

B
Brad
6/5/2020
The service was ok- he brought mud in the house and left a mess of wasp housing on the front porch. Also, we were told everything would be sprayed when we signed up (both inside and out) and we had to ask the guy to spray in certain areas that we were told were covered.

A
Asha
6/5/2020
Tyler J was great. I appreciate his help to get rid of my aunts

lowdenc
6/5/2020
Very friendly! He helped me understand how what he was doing would get rid of the ants.

M
Maria a
6/5/2020
Sergio was wonderful. He took his time inspecting the home and finding a problem with spiders. He was careful around our garden and our honey bees. He was thorough and patient. We want to request him every time please. He is very professional

Randi D
6/5/2020
Thanks for being so professional and giving me suggestions about the fly problem, too.

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