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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Guy J
6/8/2020
Albert was very helpful and professional. He did a great job! I would highly recommend him.

seanstahlhut
6/8/2020
John was great. He explained the process and even had answers on the billing. Very good experience.

V
Victor G
6/8/2020
Vic G. Met with technician Jawaad Siraj today. He was very accommodating in addressing my pest concerns. He did an excellent job covering all the bases.

azucenackennedy
6/8/2020
Oswaldo is an excellent technitian, he listened to my concerns about the pests in my house such as spiders, roaches and ants. He sprayed the thing outside and inside my house. He is very professional, nice and kind. Thank you! Your service is awesome!

S
Susan G
6/8/2020
Nick did a fantastic job. He was also very polite and professional. He answered all of our questions.

K
Krista A
6/8/2020
Very courteous and diligent in his explanation and completion of service! Tayllor was also amazing with her responsiveness and meeting all my communication and security needs! Great Team 😊👍

ninakmilton
6/8/2020
Our technician was very polite. He was very knowledgeable and informed me on the proper way to fold a mouse trap. Then he described spider behavior. We found a dead recluse which he said they could be in my walls.

T
Todd T
6/8/2020
Both ladies were extremely professional, courteous, and thorough. I am very happy with their work. We will wait and see what impact your products have. For Aptive management: While I was outside speaking with them, the US Postal Service delivery truck came too close to Daisy's truck and hit and broke a long, yellow pole used for reaching high surfaces. This was the USPS driver's fault, not Daisy's.

Dylan G
6/8/2020
Great work, as well as customer service. Asked for details previous to service, as well as explained the process during the treatment. Great job. Would recommend, and be happy to work with again.

Michelle W
6/8/2020
Q was great! Very knowledgeable and friendly. Looking forward to working with this company for the next couple of years.

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