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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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S
Scott S
6/8/2020
Christopher was awesome! He did a fantastic job, was extremely knowledgeable on some questions I had, and was very thorough.


F
Faith M
6/8/2020
I would like the technician to come out again and spray inside the house. I left instructions with my family to have the technician spray inside. Unfortunately, it was not communicated to the technician. There are a lot of cobwebs in the house and they are still cobwebs outside as well. Typically we are not home when the technician comes so I don’t know if it’s standard protocol for technicians to spray in the house if the customer is home. Unfortunately, I’m unable to rate the technician at this time. I only put average because I have no answer yet. Thank you!


Steff S
6/8/2020
Aaron came today to retreat an exterior area of our house. I discovered some ants inside on the baseboards and window sills of a spare bedroom. He asked a lot of questions so that he would know exactly how to treat the problem. He told me what he would be doing and promptly got to work. Very knowledgeable and very courteous!


Amador S
6/8/2020
I don’t feel that the service is working. Two days after this service I began to see a lot of spider webs and still continue to experience the same today. What can be done about this. I have taken pictures to be viewed by the Aptive. The rating starts doesn’t allow me to give it the proper rating of TWO STARS.


lepettitrose
6/8/2020
Very friendly, helpful. Arrived he asked me what I needed if I had any special problem, clean of wasps and ants


M
Maria
6/8/2020
There are still a bunch of cob webs on my windows on the left side of my houses as you look at the front of my house. They are two larger long vertical windows close to each other. having inspected everything around the house but I did see that those cob webs were left when I know that should have been taken care of. Thank you


M
Mohammad F
6/8/2020
The guy was confused and he didn’t know what to do in the house . When I signed the contract, I clearly told the representative what I need and he noted the details. When this person showed up he have no idea what to do . I have a backyard garden also , he didn’t do a spray on it . Plus I told him about the hornets ( yellow jackets) and clearly told him the hideouts but of no use. I was clearly told that it will be sprayed 20 feet from the ground if needed but this guy did nothing. I am not sure by selecting your company did I make a right choice? Thanks Mohammad Fazil


E
Eugene S
6/8/2020
He was thorough and he did a good job. He arrived on time. He practiced social distancing. He also answered the questions I had and explained why.


faithgraphicsdesign
6/8/2020
Very polite, he did an excellent job. He took care of all of our problems. He sprayed the problem areas I requested. I definitely would reccomend him. Excellent job, I am very satisfied.


Shirley B
6/8/2020
Our technician today was very nice and thorough. Best technician we have had out here. Thanks.



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