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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Peter K
6/11/2020
Phillip was amazing from the very start. Very professional and courteous. A kind soul. He was very cautious and concerned for our family’s wellbeing including our children and dogs. I plan on requesting him as our technician in the future. Thanks again, Phillip!


J
Jose M
6/11/2020
The technician did a great job highly recommend, every thing a pointed out about the spiders hi toke action.


L
Laurel
6/11/2020
The service tech was very friendly and prompt at completing the service. He as polite and answered all my questions, too.


D
Dayna C
6/11/2020
Very helpful, professional, and informative representative. Was thorough and explained everything clearly.


Judy V
6/11/2020
Dan was right on time. He wore booties and a mask and treated a suspected problem in our attic


K
kathleen d
6/11/2020
I appreciated the time Eddie and Will took to answer all of my questions. Their service was prompt and thorough. Looking forward to having them take care of our pest problems.


C
Cassandre C
6/11/2020
Bruce was super efficient and clear on exactly what he was doing. He was very friendly and I hope being celebrated for being awesome ! Looking forward to seeing him again and already feeling better about the bugs thanks to him and yalls services


A
Ariel S
6/11/2020
Riley was AMAZING. He came in explained everything and answered every question. Very thorough and professional!


Theresa V
6/11/2020
As a first time customer I was very satisfied with my first visit. Your technician was super courteous and knowledgeable. If this is the same service I am going to receive from now on, you may have a long term customer.


chris
6/11/2020
Matt was great, although he did not come equipped to actually do the job properly. He blamed not having a ladder on Aptive not having one in the office. I’m unaware of how things work in the office, but you would think he would have one based on the salesperson’s explaination. The salesperson was William West. He promised your company was able to treat for carpenter bees, not just bees. I would like to see someone out to do the job properly and to the extent I was promised and agreed to.



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