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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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B
Beatrice k
6/15/2020
The technician asked me what needed to be done to complete the service started by another technician last week. He then completed the work as indicated in the service summary. I’m satisfied with this technicians service. I would ask the company to fulfill the items offered when they sold the product/service. For example, the sales person talked about treating the yard for ticks and fleas. I would suggest a supervisor come to the site with the technician so that they know that needs to be done .


J
Jon G
6/15/2020
Shortly after your tech left I did a walk around the house. There were visible spider webs on some patio furniture. I have killed one black widow and a few garden spiders around the house since my latest service. I would like my old tech to service this account.


B
Bryan W
6/15/2020
He went above to make sure I was content and satisfied. He was very helpful and knowledgeable.


C
Carmen M
6/15/2020
Our service technician stayed for 5 minutes and left! He must gave thought we were in the house and not watching....He did not walk around the house and spray....literally walked to his truck, sat in it for a few minutes, and drove away! I could not believe it!! We were charged for the service within minutes, and he left!!!! Worst technician ever! In addition, it also took over 45 minutes to get through to customer service to report everything. I will NEVER use Aprive again after our contract expires, and will let our friends and neighbors know what a scam this company is!


A
Anand L
6/15/2020
Chad was very detailed and covered all the problem areas we told him about. Excellent Tech!


J
Jim V
6/15/2020
I have been fortunate to have Duran Hill as my technician for most of the time during the past two years. He is pleasant, thorough, efficient and helpful. He goes out of his way to make sure he provides us with good service. Today wAs another time where he sought me out at my house to give me advice as to what I could do to help get rid of the pests we have around the house. From my perspective, Duran is a keeper. Jim Veri


Bob F
6/15/2020
He did good job and we showed him where the last guy for your company did where it left white residue all over entire house and doesn't clean up easy. He said he will find out last guy that did it and let company know.


sjbrady0723
6/15/2020
Marcus was awesome!! Very professional & efficient. Took care of everything. Very glad we made the switch from our previous pest control company to Aptive. So far so good!


B
Bernard G
6/15/2020
Incredibly prompt delivery, very few substitutions, and those were very on target.


T
Terrence R
6/15/2020
Delana did a great job. Very professional and explained things very well. I’m very happy!



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