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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
P
Paula T
6/16/2020
Ms. Hancock is always friendly, thorough and arrives when scheduled. She asks about my areas of concerns and takes appropriate action.

J
Julie H
6/16/2020
Fred Smith was very thorough and very courteous.. he did an excellent job.

Cheryl S
6/16/2020
Very polite and courteous. PROFESSIONAL! Did exactly as promised by the submitting estimate.

K
Kristen L
6/16/2020
Justin was very respectful and professional. He went above and beyond to explain the ant issue which I appreciated. Thank you for sending him to take care of our ant issue!

P
Phyllis T
6/16/2020
The technician, Jesse Gorsek, was very helpful in explaining the service. He completed the work in a timely manner and was friendly and professional.

majorgatornow
6/16/2020
My tech guy was Mr. Ogburn and he did a great job answering any questions and concerns i had.

Sandy B
6/16/2020
THE TECH WAS A REAL PRO, CAME TO THE DOOR INTRODUCE HIMSELF, HAD HIS PROTECTIVE GEAR: MASK, GLOVES AND WHEN HE CAME INSIDE PROTECTIVE SHOES

Rick A
6/16/2020
The Technician was on time, very friendly while assuring us that the treatment that he was providing will be beneficial.

J
James J
6/16/2020
Jason did a quick and through job servicing our property. I appreciate his taking the time to treat our shed for spiders as well.

D
David H
6/16/2020
I have some concerns after reading the service report. I told the salesperson my main concern was moles and voles and there was a granule that would be applied for this. The service report states only pests targeted was ants and spiders and only one product was applied. My needs are not being met and I'm dissatisfied. I was also told by the salesperson it would only be 20 minutes for the product to dry so I could let my dogs out and the tech says an hour. Which is it?

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