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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Aristides G
6/16/2020
Very professional, knowledgeable, polite and friendly. An essential employee and an essential service. Thank you!


J
John M
6/16/2020
Ben was very thorough and helpful in explaining what he was doing and where he was working and what it meant. Thanks Ben!


Dan D
6/16/2020
This place is spider central and Lance did a great job...…..I would like him to be my regular guy if at all possible.


J
Joshua H
6/16/2020
Omar Gonzales made no attempt to come and do the inside of my house even though it was noted in his notes from when I called when the appointment had initially been set up. Furthermore when I called the local branch about being charged and not seeing someone I was met with an unprofessional person claiming to be a manger named Ryan Reid. I have been with Aptive a few years and felt they have done a very good job but this may not work out for me. Ryan was disrespectful and was talking over me while on the call. He refused to allow me to speak to anyone else locally when I asked several times. He told there was no one else to speak above except in Provo Utah. When I asked for that number he...Read More


Joseph S
6/16/2020
I’m very upset this is the second time you guys said you did something and this place has not been touched I am reporting to BBB if you don’t correct this


C
Cynthia
6/16/2020
The gentleman Triston and D'Artagnan were very helpful in explaining what they would do and very polite. They were quick and efficient. They also knocked to let me know when they were done. I also requested they spray between the base boards of my deck and pergola and they assisted with that as well upon my request.


A
Aaryn
6/16/2020
I had a great experience today, my technician was Super nice and very polite and he answered several questions I had for him.


F
Francis Y
6/16/2020
Excellent! Very professional. I was very satisfied with his self-carriage, his presentation and his delivery.


S
Sophie D
6/16/2020
Dustin Hamp came out to do our initial service today and he did an excellent job. He was polite and courteous, and went above and beyond our expectation. Thank you!


margarita.pangrace
6/16/2020
Friendly and professional service. Treated the problem areas we have and made sure we were happy.



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