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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Stephanie G
6/18/2020
Gatlin was super nice and did a great job treating our yard. He gave us helpful tips to keep our dog safe post treatment as well.

Bruce N
6/18/2020
Very nice tech. Very thorough. Took his time and was very attentive to what I asked him to do. Thank you

Karen W
6/18/2020
Very friendly and addressed all our concerns with scorpions and interior bathroom gnats. Was professional.

P
Peggy
6/18/2020
He was very polite and thorough. We asked him to do a few of our rooms and he did. Very pleasant person.

beckygriggs52
6/18/2020
I've only had the initial treatment, but so far my experience with Aptive has been very good. It has been great this week to go outside and set out without having to deal with ants and spiders. The Service Pro, Anthony, done an excellent job in taking care of the issues. I would recommend Aptive Pest Control to everyone.

T
TONY C
6/18/2020
Very courteous . The sales lady and tech are nice and informative.

A
Aleks
6/18/2020
Jon always provides an amazing service. Great attention to detail. He sprayed for ticks, mosquitos, and got rid of hornets.

Linda C
6/18/2020
Kiante Brewer performed my initial service yesterday. He explained what I can expect throughout my plan. Took care of my immediate concerns. Pleasant, kind, and had a beautiful smile. Certainly professional and an excellent representative of Aptive. I hope that he will come back and service the rest of my plan. Thank you.

M
MItchel O
6/18/2020
John Henry was the best technician to treat our home during the year. He very thorough in applying the treatment to my home's exterior and yard. He took his time and looked for problem /infested areas to treat around my yard. Thank you for a great job, John Henry!

Sharon M
6/18/2020
Very courteous. Great customer service. Answered all my questions. Highly recommended!

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