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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Eleanor S
6/19/2020
The Tech was on time. They reviewed my agreement with me. They were were thorough in going over my porch and yard.


parncel
6/19/2020
I was really impressed with Mike, he did a thorough job and he provided excellent customer service.


Brendan R
6/19/2020
The call-ahead was helpful, the technician was professional and quick. He sprayed each of the rooms inside that we asked and we have had no problems since. Excellent work, great service.


John B
6/19/2020
answered all my questions and was very professional. Applied product to all areas we discussed.


sgullicksen
6/19/2020
Nathan was running late and called us to ask if we wanted to see him in 2 minutes ( he was down the street) or would it be more convenient to come in 30 minutes. Since I had just started making dinner I said 2 minutes. Thirty minutes would put us in the middle of dinner and no one likes to be interrupted when eating. Nathan was very polite and accommodating. He did a thorough job spraying the house.


M
Margie s
6/19/2020
Stefan was cordial, respectful of social distancing. We talked about my expectations of the application. You are lucky to have Stefan represent your company. Please share review with him. Margie Schroeder


T
Thaole
6/19/2020
Tony was doing good We really like what he was doing for my yard


countrypals.carson
6/19/2020
Eddie Johnson was very professional and helpful in answering my question regarding carpenter bees. He deserves a Bonus!


M
Meshanna W
6/19/2020
Very helpful and knowledgeable!! Friendly and experienced. He was quick and took care of concerns.


alanp360
6/19/2020
If I could give a 6 star rating for the service I have received from Irving and his team I would. We have been Aptive customers for several years and have been very impressed with the professionalism and care each one of their technicians provides. When I recently called Aptive to notify them of a tick problem we were having, Irving and DJ immediately jumped into action and dealt with the problem - providing several specialty treatments (I suspect these treatments are not part of the standard service agreement we have with Aptive) free of additional charge. Through the whole process, they checked in with us to make sure the treatments were effective and we were doing OK. Really can't...Read More



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