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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Anil k
6/22/2020
He was responsive and knowledgeable. He handled COVID-19 situation well and followed the distance protocol.

Hong N
6/21/2020
Hi there, I still see insects bugs and especially spiders... I got bitten twice already.

R
Robert R
6/21/2020
Service was very good, a lot of activity going on behind our property due on going to new property development. That being said, we have a lot more little visitors in our backyard. Thanks

pjck2010
6/21/2020
The tech was thorough and took his time to make sure that he took care of every area that I needed sprayed.

2
2018Butch
6/21/2020
Devin Gilchrist responded helpfully to our needs. He has a very pleasant manner of presenting himself.

W
Wendy K
6/21/2020
I had not checked my email so I didn't know he was coming. We were not home when he came so it was not possible for him to service the backyard - since we have a dog outside - nor could he leave us sticky traps to put around our home for the cockroaches I called to complain about. I had seen four since out last service. This morning I killed a fifth. How did he do? We still need someone to come out to spray in the backyard and leave sticky traps.

Tiffany D
6/21/2020
We still have ANTS in our house I hope that this isn't the normal

L
LORIE D
6/21/2020
I don't think he even got out of the car. I didn't even know he was there. I, right now have tiny ants and their mess on my front porch. He couldn't have looked or he would have seen them. I am not going to pay $79 for nothing. Cancel this and if I need something I will call

N
Nate
6/21/2020
The technician was very friendly. Great customer service and was fast, efficient, and professional. I look forward to using Aptive's services again in the future!

Amanda M
6/21/2020
Hornets nest was removed but still have a lot of spiders and mosquitoes

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