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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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J
Jessica H
6/22/2020
Antonio Fowler was our application tech today! He had just finished servicing our neighbor's home and, even though we weren't on his schedule for another few hours, came by to see if we were available for him to service our home early, which was really great! I had hoped to get an earlier slot when I initially signed up, but 4:30-6:30 was the earliest available at the time. I told the representative who signed us up (Kaden Ward, who is also great) that someone would be home all day today and to let the application tech know they could come by earlier if they were available to. Antonio was really nice and professional the entire time he was at our home. He was understanding about our conce...Read More


Mark M
6/22/2020
He was nice but I was very specific about closing the gates to the backyard because of our dogs. He left both gates wide open. We were lucky the dogs did not escape and were put into danger. We are not happy.


C
Cheryl
6/22/2020
He did a great job. Very conscientious and easy to talk with. He explained the process very well.


C
Christine
6/22/2020
Our technician, Michael Jones, has done a wonderful job treating our property and addressing our concerns! He is very knowledgeable, thorough, and respectful! I would highly recommend this technician and this company!


Amy B
6/22/2020
Enjoyed the customer service experience Annabelle was friendly and answered all questions I had. Prompt and efficien.


B
Brian R
6/22/2020
The technician was great but we’re seeing a lot of ants on the porch


R
R. R
6/22/2020
Shannon (Thompson) and his teammate did a very good job. They were thorough and very detailed with the treatment of our home. There were things that Shannon and his teammate did that we never saw our technician from Arrow do. So far, we are very pleased with Aptive.


R
Rebecca o
6/22/2020
Always appreciate the extra cleaning of the “high up” spider webs, etc and Thanks for locking our back gate after treatment to back yard. Great job Lance!


Rosemary G
6/22/2020
Our service tech. was very helpful and friendly. He was professional and did a good job.


kcolthoff
6/22/2020
Your rating defaults to a 5 and doesn't let me change. I think the back fence line was missed and the shed area treatment for mice. Also Rose's were to be treated which usually is dust and saw no sign of that. Could be different treatment???



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