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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Denise G
6/23/2020
Technician was courteous and thorough. He asked me where I have issues on the property and explained exactly what he would be doing before he got started.


A
Alex
6/23/2020
They were great very helpful and new exactly what they were going


Ashleigh C
6/23/2020
Kedrick never once showed up to our house. I’ve been home since 330pm for a service scheduled between 4-7 today. No one ever showed up. He put notes on the email stating no one was home, I was definetly home and he did not do the exterior either. The company is a joke. Tried to leave one star but this comment forces a 3.5 as the lowest. Again complete joke.


johomenow
6/23/2020
Marcel was a pleasant polite gentleman who explained everything to me. He did a great job and took care of the bee's!!! Thanks Marcel for your help today it's appreciated.


E
Elizabeth M
6/23/2020
Absolutely unacceptable to leave the gate open on a fenced in yard. My dog got out.... what would you have done had he gotten hit by a car or I wasn’t out side with them to notice he was out?!? Contemplating canceling your service based on your lack or care for the customers home or pets! This is only our second treatment is this what we have to look forward to quarterly


G
Gary a
6/23/2020
The technician did not perform the service as stated in the notes. He did not treat the foundation, he only did the front of the house, when aptive was called, they sent him back out, he told the husband he did the backside eaves which was a lie, as i was watching him, he did not, told my husband that Aptive does not treat the foundation, He told me Aptive .does not treat for spiders. This is the poorest excuse for service I Never want this technician on our property ever again.


C
Cindy V
6/23/2020
He did not take care of the massive ant nest he was shown, and he did nothing about treating for fleas and ticks. He was not very friendly, in fact at 1 point he was almost rude. Very dissatisfied!


R
Ruth O
6/23/2020
Charles S did a good job. He talked to me prior to the service to discuss any concerns I had. Very pleased.


isiee3
6/23/2020
Jonah was on time, professional, and asked direct questions about the task to be done. He was nice to talk with and let me know everything he was doing before he started.


A
Arnold B
6/23/2020
Still have plenty of spider webs. Piss poor job! Wish it would have been better.



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