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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Sandy V
6/23/2020
Michael did an excellent job of re-installing the bait stations that had been relocated by raccoons. He suggested that I put something very heavy on both stations. I have done so and greatly appreciated his attention to my problem. If the Milwaukee office was as attentive to phone calls as Michael was, I'd be a much happier customer. Their response to phone calls is abysmal.


kingstamos
6/23/2020
I watched him put the brush along the siding and he missed so many spots..I asked him to redo what areas I didn't see him do because cob webs were untouched in spots where they should have been...overall not happy with this first treatment and want another person to come out and re-do. thank you


K
Kay K
6/23/2020
My technician arrived around 4:10 PM and left about 5 minutes later without doing any work. I didn't have a hose he could use. He never returned and I don't know when/if he is returning.


P
Peter F
6/23/2020
Sam was asked specifically to cut down the spider nest in the tree above my trash cans and did not do it at all.


christemmaaa
6/23/2020
Quick and easy job well done service on my house. Thank you!


tovargioconda
6/23/2020
The technician was courteous. He kept the social distancing and addressed few specific questions I had. The service was completed very thoroughly. I thank him for his attention to the details .


R
rmclifton
6/23/2020
Rodney was very professional. He explained everything to me in a manner that I understood. As of today I have not seen any ants. Great job!


Bill L
6/23/2020
He listened to my concerns. He made an extra effort to avoid edible plants.


K
Kathy C
6/23/2020
My technician spend a hole hour on the first visit. He sprayed and cleaned cobwebs. He was very professional and polite.


Patti P
6/23/2020
I was very disappointed with you all for a cancelled service with no reason. On top of that, I had to hold 62 minutes to speak to someone! When the technician showed up, I was still not happy. However, this technician listened, he was empathetic and he made me feel so much better! He was thorough and thoughtful. Thank you for caring enough to make a difference and making this customer a believer!



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