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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Nathalie S
7/2/2020
Muy mal servicio. Esta segunda visita se efectuó bajo lluvia y solo vi al chico con la Mota de limpiar las casitas de avispas. Su reporte dice que colocó producto en doors, door trim y weed hole. Los animales que se atacan válidos (3) serían cucarachas, hormigas y arañas, la lista de esta compañía es más larga, con ciempiés, milpiés, etc. Rechazo el servicio porque no se completó, mi casa no se limita a las puestas y weep holes. Tampoco se prestó porque llovía, bajo la lluvia no se podía prestar el servicio, solo limpiaron casitas de avispa. Finalmente hoy atendieron en el número de atención al cliente, ofrecen rehacer el servicio, pero realmente no lo quiero, el compromiso era hacerl...Read More


J
Jolie
7/2/2020
Our tech, Pedro, did a great job. He was thorough, professional and friendly.


Lynn G
7/2/2020
This was a 2nd visit in approx 10 days because we still had spiders. The first technician (I don't know his name) was very quick, did not hit all spots, used very little solution and also said that we didn't need to put our dog away as a dog would have to drink 100 gallons of solution to get sick. Mr. Diaz the technician who came today did a very complete job and also had us put our dog away. I would like to always have Mr. Diaz come to our house going forward since he was so professional and was very complete. Thank you.


K
Karla L
7/2/2020
Steven K was prompt and took time to locate wasp nests and all were removed. Was pleased.


M
Maryann P
7/2/2020
Michael did cover the house instead and outside. He also left traps for the ant problem I have every summer. He was professional and courteous and did an outstanding job!! Great employee for Aptive.


S
Shevelle M
7/2/2020
Brian was very nice and seemed to have a very happy spirit! I love that. I am a happy person and love happy people. He also seemed to be very passionate about his job. The is only my 1st treatment so hoping the treatment he put on my property is as pleasant as he was. :)


dorleoari584
7/2/2020
excellent customer services skills! nice polite and respectful. i would recommend the service.


P
pam c
7/2/2020
Hello tried to do the $5 but the link kept erroring out. Chris S. was great, informative, polite and explained all the steps of the process. Thank you Pam Courie


A
Amanda K
7/2/2020
I was very impressed and pleased with Emanuel’s service. He was pleasant, very knowledgeable, and thorough. He even took the time to wipe down our grandchildren’s wooden swing set/play house. (Wasps and spiders seem to like it) I truly hope Emanuel will be our technician throughout the year. Can’t wait to see what a difference his work will make this summer. One question though, I thought our yard was going to be treated for fleas and ticks too.... was it? I’m guessing not. Thank you Emanuel, hope we see you next time around!


P
Peggy B
7/2/2020
Gladle Ho did an outstanding job. Very professional and polite. I hope he continues to be my professional servicing my home.



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