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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Robert B
7/2/2020
Active wasp nest still visible. Spider webs still present in certain locations. Bugs still present in house. Poor job and service. I also was told on phone mosquitoes would be eradicated at least for a week.

D
Dave J
7/2/2020
Joshua Johnson went above and beyond for us today and deserves a 5 dollar bonus. He fulfilled all of our requests and more. He should be receiving a bonus greater than 5 dollars to be honest.

D
Debby A
7/2/2020
On 6/23/20 Riley provided our service. He was so professional, friendly and provided a very detailed description of the services he performed. He even treated the area around our shed! I feel very confident and secure with the services performed and very impressed with your company. Please provide Riley with the $5.00 bonus he deserves. I tried to open the link he provided but it kept reporting an error and would not open. Thank you.

Joan Z
7/2/2020
Wonderful!! Cheerfulness and helpfulness exuded from from our technician. I was so comfortable having her inside my home to spray underneath the sinks and behind the toilets...(her suggestion). She is definitely a keeper.

zachfirstchoice
7/1/2020
Very happy with the decision to use Aptive for pest prevention. My service tech was great. He was able to treat everywhere we had insect issues. Very thorough

R
Reina E
7/1/2020
Andrew B. did a great job and was friendly and professional. He provided an explanation of the work he was going to do and did.

J
Judith R
7/1/2020
Our tech was great, however I don't remember his name from the phone call, I was on the computer and busy, couldn't stop to come to the door. He was fine and he deserves his extra $5.00. Thank you so much! Judi Ryan

joanasivixay
7/1/2020
The gentlemen who assisted us with our service today was very Attentive and very professional! Satisfied with service.

renechristian05
7/1/2020
Jason did a phenomenal job. He explained everything well and listened to my requests and provided a plan for treatment and executed well

K
Kara
7/1/2020
Kyle receives 5 stars in my book.  He is always courteous and listens to what my concerns are.  I can tell that he takes a lot of pride in his work and he's extremely knowledgeable.   I appreciate him and I am always pleased when he is the one servicing my house.

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$150 off Pest Control In Your Neighborhood

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  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
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  • Residential and commercial pest control 
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