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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Dr A
7/2/2020
Delorna was AMAZING!! The absolute most professional behavior. She was very kind and pleasant!! Delorna was INCREDIBLY detailed!! She allowed me to point out problem areas and she went above and beyond and got other places I didn't mention. I was blown away by the depth that she through and advice given. I wish she would be the one who serviced my house EVERY time!! Words can't describe how amazing this experience was! Delorna THANK YOU!!!! I feel a lot more comfortable in my home because of how great a job she did!

M
Michael S
7/2/2020
Joshua Johnson was (is) terrific - thorough, friendly, smiling, hard working, explained everything completely, and happily accommodated my two requests (herb garden and birds nest w/ baby birds hatching) - Five stars, three thumbs way up for Joshua !!

M
Mark
7/2/2020
Very professional and pleasant. Completed service quickly with very little disturbance.

D
Dianna Y
7/2/2020
Service was excellent!! The tech was very friendly and explain what he was going to do. It was fast and done professionally.

derwincrittenden
7/2/2020
Very helpful and Professional gentlemen. Thank you for all you do!

fgqualcalscale
7/2/2020
Horrible service, second visit in 2 days and still can not get it right. Your company has placed 4 bait boxes on my property and for some reason have no idea where they are at. Even when I asked and was told yes they knew. Think I have the wrong company for sure

S
Stephen
7/2/2020
Please note The link to Goaptive.com/wow Denies access I wanted to give the Technician a Wow! Very friendly, courteous and explained the details of the service to a tee.

Cathy B
7/2/2020
I cannot rate something that did not occur. I was home all day and no came to treat anything! I did not see this guy, nor did anyone knock on the door nor ask for the back gate to be unlocked.

J
Juan Z
7/2/2020
Great customer service by the technician! Explanations very clear. He was kind enough to give the time of his arrival 30 minutes in advance.

wolskiclan
7/2/2020
You tech was very nice and helpful. The link that would allow me to give him a thumbs up (and small bonus) did not work. Please be sure to provide him that bonus -- it is deserving. Thanks!

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