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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
V
Vicki K
7/2/2020
Travis was very pleasant and did a good job with our first treatment.

D
Danielle M
7/2/2020
Heather is super helpful and extremely knowledgeable, I think she may have helped us to finally get our ant problem under control.

Clayton B
7/2/2020
Hector was a friendly and efficient worker. He was knowledgeable, answering all my questions concerning the products being used in my home around my family and pets.

M
Mary B
7/2/2020
Not sure how treatment could be done fully as gate to back was locked as no contact to let me know anyone was coming! Yet what I received appears that everything was treated.

L
Letha R
7/2/2020
Monty was pleasant, and informative. He checked in with me before and after the treatment. I was very happy with his professionalism. I tried to log on to the wow link to have him receive the additional $5 bonus but was unable to reach it. Please see that Monty receives the $5 bonus. Thank you Letha Rousseau

Charlotte B
7/2/2020
Mr. Fields was very patient with me. He answered all my questions. He was professional and informative.

Sherry C
7/2/2020
I can’t leave a review because I am unable to determine what was done. We were a few minutes late getting home and the technician must have come early. I was told we needed to be here the first time.

B
Brenda R
7/2/2020
Michael Turner was very helpful and checked with me to explain what he was going to do. He also told me that I can call anytime to have him come back.

A
Alan S
7/2/2020
Very nice young man. Did a great job! I would recommend him in the future.

R
Rachael B
7/2/2020
The technician that came out today did not place rodent baiting boxes and check for mice. That was supposed to be included in the package I purchased. Thank you.

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