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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jcon1976
7/2/2020
Robert provided great service. He removed 3 wasp nests like it was nobody’s business! What a relief. In addition, he was courteous, friendly, knowledgeable, and quick! Thank you!


susiekunkle
7/2/2020
De’Markis was very polite, explained what he would do, had us show him the problem areas and did a thorough job. He let us know when he finished. We were very pleased with his service.


J
JEFFREY P
7/2/2020
For the FOURTH time, horrible treatment!! Gnats & webs all around the home! I'm done with your company, and respectfully asking for a refund for yesterday's "service" ... or perhaps, lack thereof. I have an email in to Christopher Petersen, who reached out after the last "service"


M
Mary T
7/2/2020
Ryan is always very thorough and friendly. I appreciate the notice before arriving.


Maddie M
7/2/2020
This technician addressed my concerns and apologized for what the previous technician failed to do. He was polite and courteous. I appreciate him addressing the issues as well as showing me what he was doing so that I knew it was getting done right.


M
Michael J
7/2/2020
Technician was very courteous and polite. He followed up to answer any questions I had. Thank you!


J
Jim
7/2/2020
Our tech was an extremely polite and professional young man. He introduced himself and went straight to work. He did a terrific job and when he was done he came back to the door, asked if I needed anything else. When I said we were good, the told me, “Thank you and have a terrific day!” We hope he does the rest of our services.


S
Steve I
7/2/2020
This was our initial treatment and we are very happy with the thoroughness of the service professional, Kevin Anderson, who performed the work. He was not only thorough, but professional and courteous. He took the time to complete all expected processes, and even stepped up to add some additional pest control when I mentioned how the bugs eat up my wife's rose bush leaves. He took the time to listen and understand our needs. It was a very positive first impression of Aptive!


hammy6840
7/2/2020
Ryan Byrd 5 goes above and beyond for quality service. Ryan asks what my concerns are and takes care of those areas.


P
Philip C
7/2/2020
Justin was not only on time he was early, very professional and provided outstanding service. We are very pleased and invite him back anytime.



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