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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Georgina R
7/2/2020
Technician Michael was asked to wear a mask twice and kept on taking it off. He wouldn’t keep it on. Very disappointed, I thought it was company policy to wear masks during the pandemic? Please do not send this technician again.

K
Kourosh M
7/2/2020
Thank you Jake for your professionalism , knowledge and customer care. Nice to meet you. Kourosh Motalebi

B
Bob H
7/2/2020
Tom was very accommodating. He did a very thorough job inside and outside our house.

L
Leane
7/2/2020
Hi, I had to call today to reschedule a follow up visit for ants by BBQ and spider webs on window and deck. There were 2 techs and they spent less than 15 minutes. Kind of disappointed:(

Jennifer C
7/2/2020
No one called before heading over this morning. I attempted to call yesterday and got disconnected after holding about 8-10 minutes. Sent an email to have a call back for a scheduling for later this week since my Tuesday appointment was a no show, and no one called me back. Not even sure if they put bait for wasp in back deck area, and inside was not completed. Not a happy customer right now. Think I’m going to look for new pest control.

M
Mohit
7/2/2020
The tech never showed up despite promising that since he was running late, he will come between 6 and 7 pm ... and to top that I got an email saying that Y you our tech showed up and did all this work that was listed!! How could have I received this email when the tech never showed up? Also, I told the same thing to the guy who called to ask for feedback on the experience of the service that was performed today! When there was no service how could I give feedback on the experience. I signed up with the door to door sales guy and I was promised service today.

brianshenlei
7/2/2020
Bugs still around and I do not see much improvement. Hopefully it will get better next time

cl.raymond46
7/2/2020
Sara was efficient and could explain exactly what I could expect as I am new to this service. She was friendly and thorough. Her demeanor gave me a confidence that continues to grow with each service visit. P.S. The other site that mentioned the bonus for the service tech did not connect. This happened once before when I attempted to write one for Bill, my first contact visit.

F
Felicia L
7/2/2020
Jerry was awesome. He listened to my areas of concern and took car of them!

louisp64676
7/2/2020
This was our first treatment. I will be able to give a better review once I see the results of more treatments. Thank you.

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