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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Laura W
7/5/2020
Not as thorough as the first treatment. The first employee was extremely thorough in dispensing the liquid. The worker who came this time was not as aggressive.


F
Francisco R
7/5/2020
Missing services : requested “mice ‘ preventive measures, 2nd request for this service, also interior house spray not completed : 2nd request; todays scheduled maintenance unexpected, should be a prior notification so preparations could be made.


carrsinchina.cc
7/5/2020
Joey did a great job outlining the work he was going to complete and how it fits into the broader treatment plan. John C.


A
Addison J
7/5/2020
She was very polite and very thorough! We would be happy to have her back anytime. Thank you.


C
Connie L
7/5/2020
Jarrell was very thorough and exceptionally polite. His ready smile and people skills are excellent and from his non verbals and demeanor you can tell he is genuinely interested and engaging in his conversation with you. Besides that our dog likes him. We would like to have him back for our next application. Thank you.


J
Jacqui S
7/5/2020
This is not directly about the technician providing work as he stated the system was down but it told him it was our first service and to do all cracks and crevices on concrete surfaces and the spiders along the fenceline. He did not do this service. I called to reschedule to make it right and the 855 number on the card is not in service. I made it through from my invoice but they have still not been out to perform what I paid for.


D
Dresch J
7/5/2020
Deno White and his co-worker are very friendly and professional. They did an excellent job covering all areas plus giving me some advice on areas to check in case there are bugs. Logan, sales rep, is very professional and friendly as well. They are all a pleasure to talk with and a breathe of fresh air in this trying time. I highly recommend Aptiva for all your needs.


nkmarquez86
7/5/2020
Collin Nicholson came out Thursday. Rang the bell to let us know he was there and what he was going to do. He made sure I had received the initial email with the contract. My eaves look great. Cleared of the clinging nest and I could see where he spray along the base of the house. He was very considerate and did a great job.


D
Dale R
7/5/2020
Our technician was great. Very polite and easy to talk to and most willing to honor my requests. Unfortunately, I did not get his name!


B
Brett
7/5/2020
Excellent service and knowledge of how to take care of the job! Couldn't be happier!



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