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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Rob
7/6/2020
Great service, professional, and helpful. Looking forward to see how the product works over the next year.


D
Daniel b
7/6/2020
My appointment today went very well. David was extremely professional. David was extremely friendly and helpful. He completed the job and even offered extra help with anything else I needed being that my ankle is broken. I would highly recommend him. My salesman Sebastian was extremely knowledgeable and professional. He was extremely friendly as well. Both of them made for a great team that you guys have working for you.


mchristiephd
7/6/2020
Prompt, efficient and contentious. Very pleased. Now we'll wait and how how well the production works!


katied1957
7/6/2020
Ryan seems to of done a good job. Our salesman did a good job also. They were both very nice and informative. I believe as time goes by we will see if it did good on trying to rid our property of critters.


T
Tracey
7/6/2020
Both the person who came to offer and explain the service and the technician who performed the service were very polite and personable...now to see if my spiders and creepy crawlers are gone!


D
Dan E
7/6/2020
Great service Thank you All my concerns were addressed Courteous and dedicated employee Five stars


Elizabeth S
7/6/2020
The tech who serviced our property did not spray indoors, the garage or around the pool deck like advertised. He also used granules outside in our backyard when we specifically requested none. This is due to us having young children, dogs and chickens. The tech who handled our contract agreement on Saturday, July 4th 2020, made sure to note that in our profile. If this is the level of service Aptive strives to have our 12 month contract will be pretty useless and money down the drain.


marylia.carrasco
7/6/2020
Prior to my appointment, I called into the office and specifically asked that the interior of the home be sprayed (kitchen, bathroom, and 2 of the 4 bedrooms) due to ants and spiders. I was assured that this would be taken care of. I received the call that the technician was coming out, and I had hoped that he would ring the door bell for entry. He did not. The exterior of the home was done, and he left without making contact. I am very disappointed that my request was not fulfilled.


timothycross55
7/6/2020
Nick came and introduced himself and did a fantastic job. Thanks nick and the whole Aptive team.


jingersantos
7/6/2020
Very nice and polite. He took care of the issues right away. He even assisted with having customer service update my account to reflect the tenants phone numbers.



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