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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
karastern
7/6/2020
Very thorough job! This heat is so hard! Appreciate a job well done with all these hard conditions!!! Thank you.


lamour1206
7/6/2020
He was very professional and explained in detail what would happen and when. He proceeded to work on treating the outside of the property. To rid our lives of ants, deer ticks, and other bugs will be wonderful. I will know how well he has done when the treatment begin to work. I really like being able to call if I see bugs and they will come for free. Thank goodness for senior discounts!


B
Beatriz H
7/6/2020
Great Customer Service! Very nice gentleman. All questions asked were answered and the process was explained very well. Thank you!


R
Richard
7/6/2020
*******TO THE OWNER OF APTIVE AND TO ANY CURRENT AND FUTURE CONSUMERS: We have used Aptive for approximately 2 years now, quarterly treatments and monthly when necessary. For the most part they have been pretty efficient in the past, however in the last 8 months have been a nightmare. Let's start with last March when they kept showing up at our house every week, unscheduled and unannounced, trying to do treatments that were not scheduled. Upon trying to contact the office to speak to anyone that would answer instead we were put into a technological loop and finally after terminal hold times were asked to leave a message, which by the way... you guessed it! They wouldn't return the calls!...Read More


Jason W
7/6/2020
Helpful and polite followed instructions and treated everywhere needed. Was very patient while waiting for my son to get me.


D
DIANE K
7/6/2020
Bryan was personable and he looked very professional. He wore a mask when talking to me and explained what the first visit entailed. He was thorough and got me through the initial paperwork. I look forward to having this company take care of any pest problems that may crop up - AND doing their best to keep them away! So far - so good!


L
Linda S
7/6/2020
Roger Clark did a very Thorough job in treating my yard & patio especially the spiders & ants. Thank you Roger


R
Roman G
7/6/2020
Came for 5 min not finished what was promised. I'll not recommend this service to anyone. Also I'll ask my money back


Virgil L
7/6/2020
Hannah did an outstanding job! She fulfilled her duties in forcefully pressing the wand with chemicals on it around my eves, adequately sprayed crevices and cracks around my doors and windows, and did details like spreading chemicals in my flowerbeds. She spent the time, did what Aptive had promised, and worked hard in doing a great job!


rsvillarreal1981
7/6/2020
Great customer service, friendly. Professional, fast.I would Highly recommended . Pet friendly chemicals



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