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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
engelsautos
7/12/2020
Kevin Anderson came out and was so friendly and professional- and very patient and understanding. He explained the whole process to me very thoroughly. He was so nice and I really needed that.

J
Jessoy H
7/12/2020
We appreciate that Jacob exercised good pandemic precautions like wearing a mask, social distancing, and minimizing physical contact, even with payment and paperwork.

W
William G
7/12/2020
My Technician was Cody Amundson. He was excellent. He did a great job. I would love to have him as my Technician always. Thank you Aptive for great service. William Glover

ronniekeaton90
7/12/2020
The tech was very nice and friendly and did a thorough job

Alice K
7/12/2020
Tyree did an awesome job! Totally professional, called when on his way to provide ETA. PLEASE LIST TYREE AS OUR PREFERRED APTIVE AGENT FOR FUTURE TREATMENTS. He is the BEST one we have had since starting with Aptive Pest Control. Again, please indicate for our records - Tyree for our future services. Thank you, Alice and Mike Kelly

J
Jackie h
7/12/2020
The guy was okay! He was supposed to do our basement and did not! Not off to a very good start!!!

R
Rob E
7/12/2020
I'm not sure of our techs name but he was professional and answered all our questions. This was our first service. Thanks

R
Rosemary W
7/12/2020
Delaina was excellent. She complied with my request to come into my basement and garage to deal with all of my spiders.

K
Karen W
7/12/2020
I really liked his explanation of what he was doing and why. He was very honest about the spraying the yard while it was raining and advised us to re-schedule that part of the service. So far I am pleased.

maggiemay2.jk
7/11/2020
The agent arrived on time and did job in a timely matter. He deserve his bonus. Sorry I did not see his name,but he was very nice and polite.

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