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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Chris S
7/13/2020
He is by far your best employee. Way more thorough then the last couple technicians that were sent to my home. I truly believe we will not have a bug problem for quite some time. Great customer service. Felt safe with the precautions he took due to covid. I cannot say enough good things. I hope next quarter he be the one that returns.


shayn
7/13/2020
Answered all my questions thoroughly, patient, friendly, prompt, and made sure every concern I had he address with no problems! Five stars for sure wish I could hire him as our permanent technician!! đź’Ż


gayleevansivy
7/13/2020
Great crew and show up exactly when they say and work hard in this awful heat.


romeo4life2k3
7/13/2020
The technician “Don’t remember his name” was extremely knowledgeable, helpful and friendly. He walked me threw the paperwork and clearly explain what he was doing. After he finished he made my family feel comfortable knowing that there wouldn’t be anymore bugs


H
Hn2b1
7/13/2020
If I can rate 1 star, then I would rate 1 star for this company, Aptive Environmental Company. I’m very disappointed about this company and services. I’ve been having the services for couple years and always they were always have problems. They delayed phone calls, bad customer services, didn’t show up for the services, many phone calls for the services, and the technician was lied, didn’t come but sent a completed services notification via email. HIGHLY NOT RECOMMEND THIS COMPANY TO ANYONE. SUPER SUPER SUPER... BAD SERVICES.


M
Mike M
7/13/2020
I don't know how ironclad my agreement is with Active, but you've been out twice in the last month as we just signed up, and to say I'm disappointed is a great understatement. I canceled my last pest guy because I was home the last time he came, and he was here for about 2 minutes, and I didn't feel that was worth $100+. Your service is even more expensive, but at least your people stayed longer, but how they could miss all the spider webs and cobwebs twice now is beyond my understanding. Your salesman was fantastic - so good he convinced me to sign up for what, a two-year service commitment? If the next visit doesn't do a better job on clearing out the webs (and the spiders, obvio...Read More


M
marie p
7/13/2020
Gordon did our service on 7/9, he was very courteous and professional. I would recommend him highly and would be happy for him to do our service in the future.


S
Sharon F
7/13/2020
Cancel the service! Was sold a package that was supposed to spray for carpenter bees. First service you did it and told for the second visit that you don't. Also the other technician missed a wasp nest on the house. Poor excuse for a pest control company.


M
Marisela L
7/13/2020
She was great! Very nice, very efficient, very kind. She showed a lot of interest on my needs :)


Marti B
7/13/2020
Jacob Packham was very courteous. Answered all our questions Seemed to do a very thorough job



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