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International Van Lines Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
88 Customer Comments & Reviews - see all comments
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Founded in 2000, International Van Lines Inc. is a leading domestic and international moving company. International Van Lines is a carrier that owns, operates, and manages its fleet of trucks, crews, and warehouses nationally. It offers many services such as local, long-distance, and international moving. The company maintains an A+ rating with the BBB, licensed by the DOT and the FMC (Federal Maritime Commission). Additionally, they hold an accreditation with the FIDI Global Alliance. 

How is International Van Lines rated?

Breakdown

5.0/5
Services Offered
4.5/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.8 / 5 (Excellent)

International Van Lines is one of the nation's best-known long-distance moving companies. 

  They're ranked among the top relocation companies in the industry across multiple independent online review sites. IVL offers many moving and logistics services and storage solutions for long-distance and international moves. 

  International Van Lines is our number-one pick for anyone seeking excellent service and comprehensive solutions from a highly-rated moving company. 

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
International
Additional Services
Storage
Packing & Unpacking
Online Tracking
Moving Pods
Quote Options
Online
Phone

Services Offered - 5 / 5

Out of our top ten moving companies, International Van Lines offers the most comprehensive array of interstate and international relocation services for residential, commercial, and military moves.

They also provide logistics services and moving solutions such as packing and unpacking, freight shipping, auto transport, moving pods, and storage.

Clients interested in relocation or logistics services from International Van Lines can contact the company online or over the phone to receive a free quote.

Reputation

2017 Complaints
7
2016 Complaints
13
BBB Rating
B-
Number of BBB Positive Reviews
103
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
27
Trust Pilot Rating
7.7 out of 10
Year Founded
1998
Date Collected
2017-10-26

Reputation - 5 / 5

International Van Lines Inc. has an A+ rating from the Better Business Bureau.

Feedback for the company is overwhelmingly positive on sites like Truspilot.com, where they hold a TrustScore of 7.8 (Great).

Clients who have worked with IVL agree that the company goes above and beyond to deliver on its promise to provide timely and professional moving services for every relocation need.

Fleet Details

Number of Drivers
20
Fleet Size
20
Number of Trailers
4
Number of Tractors
3
Department of Transportation License Number
2293832
MC License Number
796971

Fleet - 4.8 / 5

International Van Lines is a moving broker, meaning they do not own a fleet themselves but work with over 3,000 global partners to perform more than 8,000 moves each year.

Contact & Additional Info

Homepage URL
Company Phone
(855) 674-7447
Headquarters Address
260 Adams Blvd., Farmingdale, NY, 11735
Mailing Address
3957 NW 126 Ave, Coral Springs, FL, 33065

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88 Customer Comments & Reviews

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Robert R
9/24/2018
They were very helpful with information and kept me updated throughout the whole process. Every penny spent was well worth it and it's made this big move a little less scary. Definitely use this company when planning a big move, it won't be regretted.


J
josh
9/19/2018
This is the 3rd time I worked with a moving company and IVL was by far the best and easiest to work with. They did a great job packing and had no overcharges so I can't complain.


V
Vanessa C
9/10/2018
I was completely dissatisfied with the entire experience. From the lack of communication with their sales rep Karen Gonzalez to the additional charges they never informed of (the length of the hallway from the freight elevators to my apartment was why I incurred an additional $200 charge) to the missing items (my nightstand) that I had to chase them down to retrieve and deliver to my house. They confirmed the date and time 48 hours before and changed this less than 24 hours before the initial move. They were consistently 2+ hours later than the time they agreed to arrive. The worst is the customer service which doesn't cost anything. Karen Gonzalez could not return a phone call (I received... Read More


L
Laurel
9/2/2018
I was not happy with my experience with International Van Lines. I was given incorrect information about the timeline/shipping procedures by International Van Lines for the company they ended up contracting the move too. I was told it would be 8-11 days from pick-up until delivery, when in reality I found out when the movers were already there packing my stuff while signing a contract that it would be 5 to 21 business days from the first day that I wished it to be delivered. This caused significant problems with my timeline. In addition, I was told I could pay with a personal check, yet with the contracted moving company arrived I found out this was not true and had to scramble. In... Read More


E
Eleanor G
9/2/2018
They were quick and careful and just super nice guys. I will definitely hire them again when it's time to move everything back in.


A
Anna B
9/2/2018
I highly recommend International Van Lines! We had office furniture within our building that needed to be moved. They were very professional and efficient. The guys that completed the moves were very friendly and courteous. I will definitely be hiring this company again for any future moves.


K
Kam W
8/28/2018
International Scam Lines would be a much more appropriate name for this “company.” Their copout is they subcontracted a company to do the move, despite the fact that when I initiated the inquiry I specifically asked if they subcontracted, in an effort to avoid this insane circus I have been dealing with for over a month. It is now day 27 that the company has had possession of my household items, clothes, and art supplies (relevant because I moved to study art therapy in graduate school, my ability to do homework is now impacted.) That’s correct, this company picked up my items on August 1, 2018 and still cannot give me an estimated arrival time. Even despite... Read More


R
Robert K
8/18/2018
Just had a move with them locally. Really professional. They took care of packaging in detail and made sure the move goes smooth without any issues. I'll definitely recommend this moving company.


R
Robert B
8/18/2018
I was so impressed with him and team from IVL!! They were on time prepared and professional!! I have moved a lot locally over the years and hands down this is the best company I have used for moving!! I will use them again!!!


E
Eric S
8/18/2018
Very efficient, carefully wrapped my furniture and put my boxes in the correct rooms. Would recommend!



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii