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MASA Assist Medical Air Transport Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
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MASA Assist is an emergency medical transportation provider that offers its service through a membership program. The company's programs are designed to offset the staggering cost of medical transport (particularly air transport) that could be incurred in an emergency. MASA members pay a yearly fee and one time signup fee, and are then covered should a situation arise that they need emergency transportation.

Services are mainly located in the western hemisphere covering the USA, Mexico, Canada, the Caribbean and nearby areas. Aside from offering medical air transport for members, MASA Assist also provides ground ambulance and helicopter transportation.

Coverage

MASA Assist offers three coverage options depending on where you live. All plans have a one-time $60 signup fee. 

BASIC - $240 for one person and $360 for the family.

MASA's Basic plan is available to residents of the Bahamas, Bermuda, Grenada, St. Lucia, St. Vincent and the Grenadines, Turks and Caicos, Anguilla, Antigua and Barbuda, the British Virgin Islands, the U.S. Virgin Islands, St. Kitts and Nevis, Trinidad and Tobago.

USA DIRECT - $360 for one person and $480 for the family.

Residents of Anguilla, Antigua and Barbuda, the British Virgin Islands, the U.S. Virgin Islands, St. Kitts and Nevis, Trinidad and Tobago also have the option to choose the USA Direct plan. This plan is essentially the Basic plan but comes with direct emergency air transport to the United States as well.

PLATINUM - $540 for one person and $720 for the family.

For residents of the US, Canada and Mexico. MASA's  Platinum plan covers customers worldwide. If you require emergency transport MASA's network will get you to the nearest appropriate medical facility regardless of where you are in the world.

Although MASA's aircraft are located throughout the world, they are concentrated in the western hemisphere. All aircraft are medically equipped with appropriate medical personnel for any emergency.  

Plan Details

  • No claim limits
  • No deductibles
  • No age limits
  • No health questions

 

What’s included with MASA Assist:

  • Vehicle return (bonded driver)
  • Round trip air fare for family or friend (if member hospitalized for more than 7 days away from home)

 

 

Basic

USA Direct

Platinum

Emergency air ambulance/ medical evacuation

Yes

Yes

Yes

Recuperation/Repatriation

Yes

Yes

Yes

Return Transportation

Yes

Yes

Yes

Escort Transportation

Yes

Yes

Yes

Non-Injury Transportation

Yes

Yes

Yes

Minor Children/Grandchildren Return

Yes

Yes

Yes

Vehicle Return

Yes

Yes

Yes

Mortal remains transportation

Yes

Yes

Yes

Organ retrieval

Yes

Yes

Yes

Organ recipient transportation

Yes

Yes

Yes

Direct Travel to US

 

Yes

Yes

Unlimited Ground ambulance

 

 

Yes

Unlimited Helicopter transportation

 

 

Yes

Worldwide coverage

 

 

Yes

 

MASA Assist Summary

MASA Assist comes with excellent services that are truly hard to miss. If you do a lot of traveling or live in an area where you could benefit from this service, MASA is a great choice as they offer no claim limits, no deductibles, no age limits and no health questions. Although worldwide coverage is available, it is only offered for Platinum members so be sure to check this out if you’re planning to travel outside the US. Overall a solid performer and a no nonsense company.

 

 


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Customer Comments

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profiler1970
5/30/2025
Masa Salespeople try to sell you insurance plans for emergency transport services. They scare you by telling you that emergency transport services are not regulated by the government and that they are allowed to charge you excessive fees that will keep going up because of not being regulated. Their salesperson said that am ambulance trip will submit a bill to your insurance company and they will pay like $250 and that in some places, you can be charged the difference which in some places can be 2 or $3000 more for a 3 or 4 trip to the hospital and a life flight could be like 20 or $30,000.00. There are different aspects to the plan that appeal to different people. Like if I traveled around... Read More
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