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MASA Assist Medical Air Transport Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
38 Customer Comments & Reviews - see all comments
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MASA Assist is an emergency medical transportation provider that offers its service through a membership program. The company's programs are designed to offset the staggering cost of medical transport (particularly air transport) that could be incurred in an emergency. MASA members pay a yearly fee and one time signup fee, and are then covered should a situation arise that they need emergency transportation.

Services are mainly located in the western hemisphere covering the USA, Mexico, Canada, the Caribbean and nearby areas. Aside from offering medical air transport for members, MASA Assist also provides ground ambulance and helicopter transportation.

Coverage

MASA Assist offers three coverage options depending on where you live. All plans have a one-time $60 signup fee. 

BASIC - $240 for one person and $360 for the family.

MASA's Basic plan is available to residents of the Bahamas, Bermuda, Grenada, St. Lucia, St. Vincent and the Grenadines, Turks and Caicos, Anguilla, Antigua and Barbuda, the British Virgin Islands, the U.S. Virgin Islands, St. Kitts and Nevis, Trinidad and Tobago.

USA DIRECT - $360 for one person and $480 for the family.

Residents of Anguilla, Antigua and Barbuda, the British Virgin Islands, the U.S. Virgin Islands, St. Kitts and Nevis, Trinidad and Tobago also have the option to choose the USA Direct plan. This plan is essentially the Basic plan but comes with direct emergency air transport to the United States as well.

PLATINUM - $540 for one person and $720 for the family.

For residents of the US, Canada and Mexico. MASA's  Platinum plan covers customers worldwide. If you require emergency transport MASA's network will get you to the nearest appropriate medical facility regardless of where you are in the world.

Although MASA's aircraft are located throughout the world, they are concentrated in the western hemisphere. All aircraft are medically equipped with appropriate medical personnel for any emergency.  

Plan Details

  • No claim limits
  • No deductibles
  • No age limits
  • No health questions

 

What’s included with MASA Assist:

  • Vehicle return (bonded driver)
  • Round trip air fare for family or friend (if member hospitalized for more than 7 days away from home)

 

 

Basic

USA Direct

Platinum

Emergency air ambulance/ medical evacuation

Yes

Yes

Yes

Recuperation/Repatriation

Yes

Yes

Yes

Return Transportation

Yes

Yes

Yes

Escort Transportation

Yes

Yes

Yes

Non-Injury Transportation

Yes

Yes

Yes

Minor Children/Grandchildren Return

Yes

Yes

Yes

Vehicle Return

Yes

Yes

Yes

Mortal remains transportation

Yes

Yes

Yes

Organ retrieval

Yes

Yes

Yes

Organ recipient transportation

Yes

Yes

Yes

Direct Travel to US

 

Yes

Yes

Unlimited Ground ambulance

 

 

Yes

Unlimited Helicopter transportation

 

 

Yes

Worldwide coverage

 

 

Yes

 

MASA Assist Summary

MASA Assist comes with excellent services that are truly hard to miss. If you do a lot of traveling or live in an area where you could benefit from this service, MASA is a great choice as they offer no claim limits, no deductibles, no age limits and no health questions. Although worldwide coverage is available, it is only offered for Platinum members so be sure to check this out if you’re planning to travel outside the US. Overall a solid performer and a no nonsense company.

 

 


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Customer Comments

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Mary B
3/26/2019
We have the MASA service and travel frequently. MASA requires that I contact them via email to give them the dates and places of my out of country (USA) trips. In the past few years they have stopped acknowledging my emails and stating that they are covering me for these trips. I send in my email and they say NOTHING NO RESPONSE. I hope to never have a claim but this change in procedure leaves me vulnerable. Shame on MASA you get zero stars!
130 People found this helpful.


G
Gregg
11/7/2017
Total scam to the elderly RV enthusiasts. My father in law had coverage and became terminally ill in CA and MASA refused to transport him home to Nebraska because the diagnoses was from hospital to hospice. Total rip off and scam. He was told no matter the condition that he and or his spouse would be covered and his RV would be returned to his home in Nebraska. Now family members have to load him into his RV and drive him 1500 miles to his home at their expense after paying premiums for years.
120 People found this helpful.


J
John P
8/4/2019
I am a customer of MASA MTS and have tried for months to terminate my $39/month agreement for a host of reasons. First, if you call to terminate they'll inform you that someone else will call you back, which never happens. If you inform them in writing you'll still never hear from them. If you sent another letter by certified mail, return receipt requested, they apparently will not sign for the certified mail. Apparently the only remaining options are to either dispute the charge on your credit card or cancel your credit card altogether.
113 People found this helpful.


Claude H
1/10/2019
They sold me a bill of goods! DO NOT USE THIS COMPANY! Typical insurance you pay for years then when you need it they refuse to pay!
107 People found this helpful.


M
MONICA P
12/24/2016
I was told that once documents are provided to prove legitimate reason to fly, compensation would be given, eve if it wouldn't be an overnight stay, This was a lie..a total scam..
103 People found this helpful.


Kaitlin D
12/25/2019
We bought our Platinum membership back in March of 2017. Never needed to use it before this week. I was diagnosed with stage 4 cancer at Thanksgiving. My doctor at home cleared me for travel, so I went down to AZ to sell my motor home and get my affairs in order. Before I could go back one of the tumors hemorrhaged and caused a stroke that left me to be paralyzed in the legs only so I can’t drive. MASA refused to give transport back to my home in Idaho because my cancer is terminal and I am on hospice. They said that it falls into their exclusions because I am not going home to get better, I am just going there to die. Now I am stuck down in AZ with no way back to Idaho, paying for... Read More
89 People found this helpful.


M
Moin M
11/18/2018
I have got their support more than i expected. I hesitated before while purchasing their membership but later i never regret my decision of being a member of this association. After meeting a accident, i have been delivered to the best facilities on time. They are very perfect at their services and i really mean it.
89 People found this helpful.


jomarottafd
5/30/2019
I have had a membership with MASA now for several years. Im reading the comments below. What everyone is forgetting is that this is not for relocation or to place a person in hospice. This is emergency medical transportation services. My mother has had a membership and used the services several times, and has NEVERY had any issues with customer service or getting a bill paid. Im thankfull for this program and hope that anyone who has the ability to get it, does not be fullish enough not to fully take advantage.
81 People found this helpful.


B
Benny F
1/9/2020
I am not a member of MASA, have been to a couple of the free meal seminars and did sign up after attending the last one. After going home had second thoughts about this and just wasn't comfortable with what I'd sign up for, so called and told them I'd decided I wanted out. They lady was helpful and polite, told me it might be a few days before I saw the refund, and that's exactly what happened. Must give them credit on this, they refunded every cent, no processing fee, no handling charge. Full refund just as the representative promised. That speaks well of them, or so it seems to me
54 People found this helpful.


Norma B
12/18/2018
Took total of policy out of checking then took corrct payment buyt has not reimbursed the incorrect amount keeps saying did it tody that was 7 days ago
52 People found this helpful.



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