Secure Alert Medical Alert System

The company offers landline, cellular, and GPS-based equipment, as well as a suite of devices and an app that provides real-time updates about a patient's whereabouts and well-being to family members and loved ones. The base station equipment is not water-resistant, but the emergency call buttons are. The landline system is not compatible with the company's automatic fall detection add-on, but the other units are. The company's equipment comes with a lifetime limited warranty.

Emergency calls go to one of the company's emergency operators, who assess the situation and makes the appropriate calls. This avoids having an ambulance automatically sent to the customer's house every time the alert button is pressed. If the customer is unresponsive, however, the operator will immediately send emergency services to his or her location.

Secure Alert does not require customers to sign a contract. The service can be cancelled at any time. Customers are not charged for the equipment or shipping. One especially consumer-friendly practice in relation to its competitors is that the company guarantees the price of its services per month will never change for the duration of the customer's use of the company's services. The base landline system costs $29.99 per month and the premium system is $49.99, which is in line with industry standards.

Secure Alert's parent company, Medical Guardian, is a BBB-accredited business with an A+ rating. It has only two BBB reviews/complaints, which is not a sufficient number from which to draw any conclusions. The company rates four stars - "Great" - on Trustpilot. Its monitoring centers are UL-approved. The company does not outsource its monitoring to offshore businesses. To see more medical alert options, check out our 10 Best Medical Alert Systems for Seniors.