Phillips Lifeline Medical Alert Review

Rating: 7 / 10 (Very good)
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Phillips Lifeline is a Massachusetts-based medical alert provider. Originally Lifeline Solutions, the company was acquired by Phillips in 2006. With both wireless and landline options, this company’s medical alerts can be used at home or on the go. Features include auto alert and quick dialing, and their fall detection software boasts a 95% success rate.

How is Phillips Lifeline rated?


Contract & Price

Overall Rating: 7 / 10 (Very good)

Phillips Lifeline is one of the oldest and largest medical alert companies in the US. It has innovated new products and features within the industry, including automatic fall detection. Its mobile alert devices have an exceptionally long battery life. Phillips Lifeline's equipment is warranted for only one year, while other companies in the industry offer a lifetime limited warranty. Its services are somewhat more expensive than those of other companies.

Phillips Lifeline Equipment


System Types
In-Home Landline
In-Home Cellular
Help Button Option
Base Station Backup Battery
30 hours
Mobile/GPS Battery Life
168 hours

Equipment - 7 / 10

Phillips Lifeline's equipment offers communication and location through mobile GPS, cellular signals, and landlines. The company's Auto Alert equipment comes with fall detection technology, which alerts responders to falls even if the client is unconscious or otherwise unable to speak or push a button. The equipment is lightweight, waterproof, and has a long-life battery. Unlike other companies which have longer warranties, Philipps Lifeline products are warrantied for only one year.

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Limited 1 Year Warranty


Key Details

Professionally Monitored
Monitoring Center Type
Advertised Response Time
22 seconds average wait time


  • 24/7 Monitoring
  • Emergency Dispatch
  • Non-Emergency Dispatch
  • Automatic System Testing
  • Multilingual Staff

Monitoring - 7 / 10

Phillips Lifeline has a fully staffed response center that dispatches help when needed. The staff communicates with the customer, assesses the situation, and alerts and appropriate authorities and family members.

Contract & Price: How much does Phillips Lifeline cost?

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees

Contract & Price - 7 / 10

Phillips Lifeline's charges start at $29.95 per month for a landline connection, $41.95 for a cellular connection, and $54.95 for a GPS connection. One of the more attractive features compared with other providers is that Phillips does not require a long-term contract and customers can cancel anytime.
Cancellation: Cancel anytime

Phillips Lifeline Reputation

Additional Ratings

BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 7 / 10

The company is accredited by the BBB and has an A+ rating. It is one of the oldest and largest medical alert companies in the US.

Contact & Additional Information

Homepage URL
Company Phone
(855) 681-5351
Headquarters Address
111 Lawrence St., Framingham, MA, 01702
Mailing Address
111 Lawrence St., Framingham, MA, 01702
Year Founded

Top Rated
Our Partner
9.6 / 10
  • Most Popular Choice - A+ Rating with BBB
  • Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • $27.95/ Month. No Long-Term Contract or Hidden Fees.
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers

Latest Phillips Lifeline Reviews

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Wolfgang B
Fort Collins, Colorado

We canceled their service about three months ago after about 18 phone calls over a three day period as a result of testing the equipment. The callers had no clue about what was going on or what to do about, they are poorly trained. But now, about three months later the firetruck and the ambulance showed up because they were alerted by Phillips. Go figure?

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Phillips Lifeline Medical Alert