Philips Lifeline Medical Alert Review

Rating: 9 / 10 (Excellent)
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Philips Lifeline is a Massachusetts-based medical alert provider. Originally Lifeline Solutions, the company was acquired by Philips in 2006. With both wireless and landline options, this company’s medical alerts can be used at home or on the go. Features include auto alert and quick dialing, and their fall detection software boasts a 95% success rate.

How is Philips Lifeline rated?


Contract & Price

Overall Rating: 9 / 10 (Excellent)

Philips Lifeline is one of the country’s most recognized names when it comes to medical alert services. They are the pioneer of the medical alert industry and were the first to offer reliable fall detection in a pendant. In over four decades of business, Lifeline has continually provided best in class medical alert services to the individuals who need them.

Philips Lifeline not only offers three different medical alert systems, but their systems provide fast access to trained Response Associates 24/7, 365 days a year. Their customers also choose the level of help that gets dispatched after a button press. Depending on the situation, Philips Lifeline is able to dispatch a neighbor, close family member or the emergency services. Reliable, two-way communication ensures the right level of help gets dispatched quickly.

Philips Lifeline provides advanced solutions which may mean a higher price tag, but their systems stand apart when compared to the rest.

Philips Lifeline Equipment

Equipment - 9.5 / 10

The major highlight of Philips Lifeline's medical alert system is its AutoAlert Fall Detection feature. AutoAlert uses smart sensors to detect a fall and instantly alert the Response Center, even if you’re unable to. This feature picks up more than 95% of falls. Philips Lifeline offers fall detection technology in a lightweight, waterproof pendant (IP67). This is especially useful for anyone with a history of falls or multiple chronic conditions that create a higher risk of an emergency occurring. The equipment is rigorously tested medical grade, FDA-listed equipment.
System Types
HomeSafe (Cellular / Landline)
HomeSafe + AutoAlert (Cellular / Landline)
GoSafe (Mobile & GPS)
GoSafe2 (Mobile & GPS)
Help Button Option
Help Button Range
800 ft.
Base Station Backup Battery
30 hours
Mobile/GPS Battery Life
GoSafe (5-7 days)
GoSafe2 (2-3 days)

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Limited 1-Year Warranty


Monitoring - 9.5 / 10

Phillips Lifeline has a fully staffed response center that dispatches help when needed. The staff communicates with the customer, assesses the situation, and alerts and appropriate authorities and family members.

Customer will have 24/7, 365 days a year access to a North America-based Response Centre that supports multiple languages. Professional Response Associates are specially trained for emergency response situations.

The service is personalized as not every button push is an emergency; sometimes the user just needs a little extra help. Philips Lifeline allows you to dictate who you want to help you, whether it is a neighbor, family member or emergency services, you decide! They keep up to six contacts on file, and will dispatch the help you want, when you need it.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
Advertised Response Time
The emergency response professionals are ready to answer and available 24 hours a day, 365 days a year.
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Automatic System Testing
Multilingual Staff

Contract & Price: How much does Philips Lifeline cost?

Contract & Price - 8 / 10

Affordable pricing controls costs and reduces the likelihood of expensive emergency room visits, hospitalizations and medical complications. Depending on the product subscription selected, Philips Lifeline charges anywhere from $29.95-$64.95 per month for round-the-clock monitoring and emergency dispatch services. Unlike many other medical alert services, Philips Lifeline does not require the customer to sign a long-term contract. Simply pay on a month to month basis and if you need to cancel, just provide 30 days’ notice.

Starting Prices


Contract & Fees

Contract Required?
Equipment Fees
Only applicable for GoSafe and GoSafe2
Cancellation Policy
Cancel anytime with 30 days’ notice.

Philips Lifeline Reputation

Reputation - 9 / 10

Philips Lifeline has more than a century of experience in health and technology, and have been the leader in medical alert systems since 1974. Philips Lifeline is a A+ BBB-accredited business.

Additional Ratings

BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected



1. AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help.
2. With GoSafe, coverage inside and outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe pendant is done by the user as needed, when connected to the charger.

Contact & Additional Information

Homepage URL
Headquarters Address
111 Lawrence St., Framingham, MA, 01702
Mailing Address
111 Lawrence St., Framingham, MA, 01702
Year Founded

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Customer Comments & Reviews

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Wolfgang B
Fort Collins, Colorado
We canceled their service about three months ago after about 18 phone calls over a three day period as a result of testing the equipment. The callers had no clue about what was going on or what to do about, they are poorly trained. But now, about three months later the firetruck and the ambulance showed up because they were alerted by Phillips. Go figure?

Our Partner
9.0 / 10
  • Free activation, free shipping & free keybox! Use code: T6F9
  • AutoAlert Fall Detection Technology
  • Mobile solutions with up to 6 locating technologies, including GPS and Wi-Fi Strong brand
  • Landline and cellular solutions
  • Personalized service; you choose how you are helped – by a neighbor, a loved one, a caregiver, or emergency services
  • North America-based response center
  • FDA registered medical grade devices