Philips Lifeline Medical Alert Review

Rating: 7 / 10 (Very good)
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Philips Lifeline is a Massachusetts-based medical alert provider. Originally Lifeline Solutions, the company was acquired by Philips in 2006. With both wireless and landline options, this company’s medical alerts can be used at home or on the go. Features include auto alert and quick dialing, and their fall detection software boasts a 95% success rate.

Why they are a great choice

Philips Lifeline is one of the country’s most recognized names when it comes to medical alert services. They are the pioneer of the medical alert industry and were the first to offer reliable fall detection in a pendant. In over four decades of business, Lifeline has continually provided best in class medical alert services to the individuals who need them.

Philips Lifeline not only offers three different medical alert systems, but their systems provide fast access to trained Response Associates 24/7, 365 days a year. Their customers also choose the level of help that gets dispatched after a button press. Depending on the situation, Philips Lifeline is able to dispatch a neighbor, close family member or the emergency services. Reliable, two-way communication ensures the right level of help gets dispatched quickly.  

Philips Lifeline Top Features

Fall Detection with AutoAlert

Philips Lifeline offers fall detection technology in a lightweight, waterproof pendant1. This is especially useful for anyone with a history of falls or multiple chronic conditions that create a higher risk of an emergency occurring.

When a fall is detected, AutoAlert can place a call for help automatically to the Philips Lifeline Response Center2, even if the person is unable to press the help button. Having fast access to help in an emergency can lead to a better outcome.

Create your own Response Plan

Not every button push is an emergency. Sometimes the user just needs a little extra help. Philips Lifeline allows you to dictate who you want to help you, whether it is a neighbor, family member or emergency services, you decide! They keep up to six contacts on file, and will dispatch the help you want, when you need it.

Multiple locating technologies

GoSafe, Lifeline’s mobile, medical alert system, uses up to five locating technologies to help find you when you need help. Most other systems rely solely on GPS. Philips Lifeline uses a combination of technologies to figure out your location. Others can find you in a building, Philips Lifeline will know what floor you are on.

 Choose the system that meets your needs

Philips Lifeline is unique in that it offers different levels of medical alert systems, so their customers can select the service that fits their lifestyle.

For individuals looking for simple coverage at home, there is the HomeSafe Standard system. Simply press the button whenever you need assistance.

For individuals with multiple chronic conditions or a history of fallings, there is HomeSafe with AutoAlert; reliable fall detection in a pendant2.

For individuals who are still active and want reliable access to help at home and out and about, there is the GoSafe mobile medical alert system3. Request help through the home communicator, or directly through the pendant.

System Options



HomeSafe with AutoAlert


Coverage at home

Coverage away from home



Help Button

Waterproof help button

Fall detection


GPS enabled



Two way communication through the pendant



Wireless option available

24/7 Response Center Access

Create your own Response Plan

Monthly Billing

The Fine Print

Unlike many other medical alert services, Philips Lifeline does not require the customer to sign a long-term contract. Simply pay on a month to month basis and if you need to cancel, just provide 30 days’ notice. Service options range from $29.95 - $64.95 per month.

The Bottom Line

Philips Lifeline is an established, trusted and well recognized medical alert service provider. They provide advanced solutions which may mean a higher price tag, but their systems stand apart when compared to the rest.   



  1. Here, waterproof means it can be submerged up to 1 meter (40”) for 30 minutes
  2. AutoAlert does not detect 100% of falls.  If able, users should always push their button when they need help.
  3. With GoSafe, coverage inside and outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe pendant is done by the user as needed, when connected to the charger.


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Customer Comments & Reviews

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Wolfgang B
Fort Collins, Colorado
We canceled their service about three months ago after about 18 phone calls over a three day period as a result of testing the equipment. The callers had no clue about what was going on or what to do about, they are poorly trained. But now, about three months later the firetruck and the ambulance showed up because they were alerted by Phillips. Go figure?

Top Rated
Our Partner
9.6 / 10
  • Limited Time Offer! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • Most Popular Choice - A+ Rating with BBB
  • Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers