18 Customer Reviews - see all comments
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MobileHelp is a provider of medical alerts that was founded in 2006. This Florida-based company specializes in medical alerts equipped with fall detection and location tracking technology. MobileHelp operates exclusively in the cellular domain, thus negating the need for a landline. Its three subscription tiers vary in terms of consumer’s level of activity and mobility.
Latest Mobile Help Reviews
I am so pleased with my MobileHelp Medical Alert System. The staff is always ready with emergency help. I also like the fact that I can call day, night or weekend to make instant changes to my personal/contact info; this is just as important as getting speedy medial assistance. Thanks Brittany! Thanks MobileHelp!
If everyone had a Mobile Home Alert System at Home and a necklace with them to carry when they are out, if they fall they well have nothing to worry about. The best investment I ever made is The"Mobile Home Alert"I sleep well at night, knowing that if have to get up to go the bathroom if should fall, My Mobile if there to help one push and they will connect you with the ambulance. I recommend this system to everyone that is home alone like me. I have no worry's MOBILE HELP is there to help me. Thank you Mobile Help, for you help!!!!!!
They are great, A-1 in my book. They really seem to care about people.
I was referred to you by a friend and have loved working with. All of the equipment came quickly and was easy to set up. I love having the mobile device. Everyone I have talked with has been very helpful and kind. Thank you!
I have worked with four Medcal Alert companies now. I have encountered lack of honesty, a good product but poor organization, a good product but tied to a landline unless you paid a big price and now I have conmected with a company I can hopefully enjoy for many years that offers everything I have been wanting for a price I can afford. I have met several very nice people by phone. They knew their business very well and were all very helpful. I have really appreciated the organization I have seen. Certainly makes me more confident in my choice and makes the service so easy.
This company is wonderful to work with. They have gone above and beyond in ensuring my mother was covered in case of a fall for if she needed help. Their products are outstanding and they monitor them to make sure they are charged and up to date. I would highly recommend them.
I think It's Great To Have This Service Highly Recommed
Over all I'm happy with the service that I have received when I have contacted the company. I do have a small problem though, when I received my system the leather case for the mobile device was not included. I talked to someone about having it sent out however it's been a couple of weeks and it hasn't arrived. I sure would appreciate getting it.
i needed a new holster for mobile unit and rep was very helpful and sent a new one out immediately
I looked at several plans before I chose MobileHelp. I got more for my money, super service and a quality product. I was thankfully never in an emergency where I needed it but knew it was there. Frequent tests also increased my confidence.
just purchased the unit but everyone that i talked too was very helpful
I purchased this unit about 7 months ago and am completely satisfied. Have had to use it twice in the last 6 weeks. Great response time. Have lock box on front door so fire department was able to get into house with no problem.
I just started with MobileHelp. I am a tech dummy, so have had a lot of questions for them which were answered quickly and accurately. I have tested EVERY button and device they sent me and they were patient and understanding. Only on one instance did it take what to me was too long to respond. I will be watching that in the future. To me taking more than 30 seconds to respond to an emergency is unacceptable. In the one instance, it was late evening and >60 second response time. I have the Duo system with the fall detector and am impressed with the equipment. It is easy to set up and use. The company promises to provide batteries for the buttons when needed. Ordering was easy, and... Read More
superior customer service, makes me feel secure that my mother can receive help with the push of a button or automatically with her fall button. easy to set up and allows my mom to go out and not be concerned about needing help
Rae Morue March 23rd, 2017 Phoenix, AZ We decided to get Mobile Help after my wife had a surgery over a year ago. Every representative we spoke with was good and there was no problem with the equipment. My 94 year old mother uses the necklace whenever she comes over now because we really don’t need it anymore, however it’s definitely a good company.
My Mother-in-law had a medical emergency and used her MobileHelp pendent to request an ambulance. My wife and I had a call on our phone and the caller id said ” Rapid Res Moni” we did not answer, not recognizing the caller. we live in Nevada, a swing state for elections and we get at least 15-20 political calls/day where we do not recognize the caller. It turns out that the call was very important as the lady was taken to the hospital. Our inquiry as to why the caller id did not say MobilHelp we were told that Rapid Res Moni serves many response companies and can not personalize the MobilHelp caller id. If anybody actually believes that this can’t be done I have a nice bridge in... Read More
Why are they rated only 3 out of 5 stars? Plus, I don't trust the BBB having used them before with an A+ rating on Movers Inc. and got the worst services EVER! As a disabled person it took them 14 hours with damaged and stolen property. Would like to see some negative testimonies for MobilHelp. NO company is perfect. Thanks.
This mobile one is great, this goes anywhere and can track your position and if you need help they will talk with till you get the help you need.