Medical Guardian Medical Alerts Review

Rating: 9.3 / 10 (Excellent)
421 Customer Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24 hour coverage. With its five plan options, Medical Guardian’s stands out in the industry because of the range of their wireless radius, enablement of two-way communication, and fall detection.

How is Medical Guardian rated?

Breakdown

10/10
Equipment
10/10
Monitoring
8/10
Contract & Price
9/10
Reputation

Overall Rating: 9.3 / 10 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their families. The company offers professional monitoring from their 13 U.S.-based monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations. One of the most attractive products offered by Medical Guardian is their Family Guardian package, which includes additional alert buttons and a mobile phone application that allows caretakers and family members to monitor their loved one's daily activities. Medical Guardian scores highly with us for their diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 10 / 10

Medical Guardian offers easy-to-install devices with fall detection compatibility and landline, cellular, or mobile/GPS connectivity. They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons. Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Their Premium Guardian, on the other hand, is specially designed for active users, providing 24/7 GPS monitoring through AT&T's cellular network. What sets Medical Guardian apart from the competition, however, is their Family Guardian system, which includes everything their classic package does, as well as additional sensors and a mobile phone application that tracks the user's activity throughout the day and summarizes the data in weekly and monthly reports for family members and caretakers.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,300 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 9.9 / 10

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry. Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service. With state of the art servers and telecommunications equipment, their monitoring center is capable of 100% redundancy even in the most severe scenarios.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract & Price - 8 / 10

With the exception of the Family Guardian plan, Medical Guardian provides free equipment, activation, and shipping for all their standard medical alert systems. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. For as little as $1 a day, clients can enjoy the peace of mind that comes with round-the-clock protection, regardless of the situation. To top it all off their services are contract-free, and the company even offers a discount for selecting the annual payment option. Nevertheless, they do provide quarterly and monthly plans for those seeking a short-term monitoring solution.

Starting Prices

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Medical Guardian Reputation

Reputation - 9 / 10

Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 4 out of 5. The company has also received mostly positive customer reviews on TrustPilot, where they have a current rating of 8.2 (great).

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
8.2 out of 10
BBB Rating
A+
BBB Postive Reviews
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

Top Rated
Our Partner
9.3 / 10
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment

Latest Medical Guardian Reviews

8.62
Based on421 Reviews fromMedical Guardian customers
David K
O'Fallon, Missouri

12/5/2017
I had mobile help equipment before I switched to Medical Guardian and mobile help was a nightmare! In six months to a year I had AT LEAST 100 false "fall detected" alerts! I now have had Medical Guardian using the active guardian unit for a week and am much happier! ONE false "fall detected" alert in a week instead of usually multiple per day previously! Oddly that one happened when I removed the unit from the charger which was on a chest at neck height and placed it around my neck? Also, only ONE piece of equipment to deal with instead of 3 previously! AND that piece of equipment only needs charging every 3 - 5 days instead of daily! Negatives? Only one. Monitoring is about... Read More


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Donna
Vernon Hills, Illinois

11/24/2017
You cannot find anything on their website -- have to call or give all your info for a brochure. Turn off.


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Carol C
Lexington, North Carolina

9/6/2017
I prefer to wear the alarm using the belt clip, rather than around my neck. It will not stay clipped. Very poorly made. Called company to tell this. Customer service rep said , "I've never had anyone else who wore it on belt." Really ? C'mon ! Company answers alarm calls quickly.


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Nicole
San Diego, California

7/15/2017
While my dad was a customer we had a good experience. Once he moved into an assisted living center we found that the device was no longer working due to cell coverage. I called to cancel the service but was told by a representative that there was another option. I explained my dad's living situation and after an hour on the phone with her she had me convinced we had another option. I wanted to think about it so I called back a week later and the rep I got this time said all the info she gave me was incorrect and that there was a third option. All the while the billing cycle continues. When I called to change the service to the third option I was told that the information I had received on... Read More


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Rita G
Aurora, Colorado

7/2/2017
I bought our Medical Guardian service plan a number of months ago. This system is approved as being adequate supervision of the person you are charged with caring for. The necklace is easy to put on and remove with magnetic closure in back. An extra bonus is that I myself was included on the plan. Very satisfied with our plan.


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Tammy M
Birmingham, Alabama

4/27/2017
I arranged for the Medical Guardian Alert system for my 80 year old mother. Your pricing is great and the service has been excellent. The set up was so easy. Thank you for giving me the piece of mind that my mother can receive help with the push of one button. She is also very happy with the system. Thank you, Tammy L. McClellan


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franksloan505@gmail.com
Rio Rancho, New Mexico

3/2/2017
I would've awarded 5 stars if the charging base were a bit less particular about how the mobile device is placed in it. Charging hasn't always succeeded.


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Tim
Walled Lake, Michigan

2/24/2017
The initial signup process was excellent and all of the components were received as promised. The setup process as easy to do, however, my unsuspecting mother was talked in to a maintenance plan that was not discussed with me during the initial signup process.


Steven A
Red Bank, New Jersey

2/19/2017
Very professional sales staff that recommended what would be right for my situation. The equipment is very easy to and use. The response to the tests was rapid and the voice at the other end was professional and helpful.


Bruce N
Sunnyvale, California

2/14/2017
i am new to the company and fortunately have not needed their services but but the knowledge that they are there if needed is very reassuring both to me and my children. delivery of the unit was a little slow but the initial testing was most positive in the speed that the signal was acknowledged. the lock box is a great idea to keep the EMTs from breaking down the door, and Guardian was very gracious in providing a second lock box when we felt we had to change the code. all in all, to date, most satisfied.


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Rhea K
Spokane, Washington

2/8/2017
Thankfully, I haven't had to use the medical alert, yet. When I first inquired about the alert, everyone I talked to was knowledgeable and very helpful. Since everyone was so helpful, I decided that it would fulfill what I needed so I ordered it. It came within a few days and I had it operating within a short time. It has given me a new sense of security.


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Anthony M
Toms River, New Jersey

2/6/2017
Excellant service, product delvery and functionality. Would highly recommend. Best product on the market, have tried a few that do not offer what Medical Guardian offers. Using AT&t as their proviver adds additinal protection. You need to know on mobile devices who the carrier is and their coverage in you neighbohood. Thanks, I thought finding the right comcpany was never going to happen. My mother is 90 Yrs. old and loves it.


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Martha
Tower City, Pennsylvania

2/3/2017
Since this system has been in place for less than one week, I can't say too much. However, I was impressed with Medical Guardian as I did much research before I made this purchase. My Mother is pleased and at peace now, as well as the rest of us, her family. The price is reasonable as medical alert systems go. The distance the system reaches is a real plus since my mother only has a landline and no cell phone. The initial test with the system went well except that my mother was not wearing her hearing aids at the time and couldn't hear what the technician was asking her. Due to that fact: I have been reminding her that she needs to wear her hearing aids more (and keep the radio & TV... Read More


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Larry P
Costa Mesa, California

2/2/2017
I received my Guardian a couple days ago and when I called to activate it, we had a problem getting it to activate. The people that I spoke to were excellent, but we could not get the unit to work. They are sending a different one at no extra cost that works differently and should be able to activate. I really appreciate the great service and the fact that they spent so long on the phone.


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Lisa D
Racine, Wisconsin

1/31/2017
I signed my dad up for medical Guardian a month ago. Very helpful people and I love that its with him wherever he goes.


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Sheryl R
Oswego, New York

1/31/2017
I was very pleased with the representative I worked with and the results she gave me. I Had given up your service last August for a home security system whom did not supply services they claimed I had. Did not no till a emergency came up. I canceled my contract with them and soon as they confirmed I went in search of a med alert company. Found you to be rated number one so I came back as a customer and I am supposed to get equipment tomorrow. Will not change service again. You have me has a permanent loyal customer. I will gladly refer you to anyone that mentions they need your type of program.


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Sue R
Philadelphia, Pennsylvania

1/31/2017
Thank you for all your help with setting this up for our mother/grandmother.


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Nancy
Falmouth, Maine

1/30/2017
I ordered for my mother online and the product came promptly. It was very easy to set up and the personal experience activation was excellent. The staff was very professional, personable and very pleasant to deal with.


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Judy M
Granville, Ohio

1/29/2017
Seeking a medical alert system for my 88 yr. old mother-in-law was a little intimidating since there are so many different offerings. Medical Guardian appeared at the top of every list of recommended companies, so I called. I spoke with George for approximately 30 minutes while he explained the system and answered all my questions. I was more than happy with the product offered and paid for the full year. I was given expedited service and received the system within two days. We visited my mother-in-law today and had her system set up and ready to go within 15 minutes. She was pleased with how easy it was to operate and stated she felt comfortable with it. Even though she lives... Read More


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Courtney
Kansas City, Missouri

1/29/2017
When I called initially, the service agent was incredibly helpful. He made the process extremely simple. I love that there isn't a long-term commitment. If there comes a time when it's no longer needed, I don't have to pay out any contract. The entire system is flexible and customizable.


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Pat F
Lawrenceville, Georgia

1/28/2017
I'm wearing my necklace, but I haven't had to use it yet


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Gene W
Madison, Alabama

1/28/2017
My Premium Medical Guardian service is less than a week old. I have tested it once, and was answered within twenty seconds. The operator was able to tell me my exact location. He confirmed that the GPS function enabled this and that he would have been able to activate 911 service in the local area. This fulfills my expectations for the system admirably. I am also satisfied with the quality and performance of the Premium and its charger. I find it to be well made and conveniently small. I believe that I can expect reliable service. My AT&T cell signal at home is always green (strong). It was my choice to get the Premium device, with no landline connection as used in the basic MG... Read More


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Scott M
Kailua, Hawaii

1/27/2017
Ordered 3 days ago -- not yet received; shopping and ordering process were fine.


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Mike D
Austin, Texas

1/27/2017
Device seams to work well and easy to use. My only complaint is it took about 3 minutes for the operator to answer when we did our test. Hopefully it is quicker for a real issue.


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Mary B
Vandalia, Illinois

1/26/2017
I began researching medical pendant systems on Google and quickly determined that Medical Guardian was the one that covered everything I was looking for. I went to the website and soon received an email followed by another email with more information about the system. I then received a call from Mr. William Corson who was very helpful with making my decision. The system came today and I have it installed and tested now. I believe having this will bring peace of mind to my husband and myself as well as the rest of my family and friends.