Rating: 8.9 / 10 (Excellent)
6 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
LifeStation is a New Jersey-based medical alert provider formed in 1977. This company offers a tier-based, à la carte pricing structure that is based on the need for cellular, GPS, and fall detection features. Regardless of the customer's choice, each LifeStation medical alert comes with strategically-placed emergency buttons, as well as the traditional pendants or buttons.

How is LifeStation rated?

Breakdown

9/10
Equipment
9/10
Monitoring
10/10
Contract & Price
9/10
Reputation

Overall Rating: 8.9 / 10 (Excellent)

Since 1977, LifeStation has been providing top-quality medical monitoring at the lowest prices to thousands of customers across the United States and Canada. The company offers free equipment, shipping, and activation for all their easy-to-install devices and 24/7 professional monitoring from their UL-listed and CSAA Five Diamond Certified center. LifeStation ranks highly with us for the convenience of their service and the consistent reliability of their self-testing medical alert systems.

LifeStation Equipment

Equipment - 8.5 / 10

LifeStation medical alert systems are easy to use and can be set up in five minutes or less. The company provides in-home traditional, cellular, and mobile/GPS devices, all of which are waterproof and feature two-way voice capability with speakerphones for incoming calls. Their pendant and wristband alert buttons offer up to 32 hours of backup battery power and a 500-foot button-to-base station range. One of the most convenient features of LifeStation systems is that they automatically check-in with the monitoring station on a weekly basis, providing customers additional security and peace of mind by ensuring their equipment is functioning properly.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
500 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
120 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Equipment Warranty
LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.

Monitoring

Monitoring - 8.5 / 10

LifeStation offers 24/7 professional monitoring from their UL-listed center and CSAA certified Care Specialists, meaning they have met or exceeded the highest industry standard for monitoring experts. To ensure that their personnel is ready to assist in any situation, LifeStation requires their employees to undergo six weeks of training and an apprenticeship program with a veteran specialist until they "graduate." Their customer-centered services are quick and reliable, boasting an impressive 20-second response time.
Monitoring Options
Professionally Monitored
Advertised Response Time
Approximately 20 seconds
Services
24/7 Monitoring
Emergency Dispatch
Automatic System Testing

Contract & Price: How much does LifeStation cost?

Contract & Price - 9.5 / 10

LifeStation offers free equipment, activation, and shipping with no long-term contracts, simply a month-to-month agreement that can be cancelled at any time with 30 days notice. Uniquely among medical alert providers, LifeStation's 30-day money back guarantee applies to all customers, regardless of payment plan. Monthly monitoring fees are fixed, whether you purchase an in-home or mobile device. Their landline system starts at $25.95 and can be enhanced with optional add-ons such as a lockbox for the house keys and additional buttons. To further incentivize clients, LifeStation will provide a 25 dollar gift card to customers who refer a friend that signs up for their service.

Starting Prices

Landline
$25.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Cancellation Policy
Cancel any time with 30 days notice.

LifeStation Reputation

Reputation - 9.4 / 10

LifeStation Inc. is a BBB-accredited business with an A+ rating and a composite score of 3.68 out of 5 stars. The company also holds a Trustpilot score of 8.3 (Great) based on 337, mostly positive reviews. When compared to other medical alert providers in the industry, LifeStation proves to have a better than average reputation and seems invested in addressing and remediating customer complaints.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.3 out of 10
BBB Rating
A+
BBB Postive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
6
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2 Stahuber Ave, Union, NJ, 07083
Mailing Address
2 Stahuber Ave, Union, NJ, 07083
Year Founded
2004

Our Partner
8.9 / 10
  • UL Listed and CSAA Five Diamond Certified monitoring center
  • 30 Day Money Back Guarantee for ALL Customers
  • Monitoring center located in the US (no outsourcing)
  • In business since 1977
  • Ability to dispatch emergency and non-emergency responders
  • Free, quick and easy installation (plug and play)
  • No landline required
  • A+ Rating with BBB

Latest LifeStation Reviews

C
Cris
Roseville, California

1/10/2018
I wish I didn't have to leave one star. We purchased this service for my elderly parents. Three times the alarm button got pushed accidentally and help came right away. The one time my dad was found by mother unconscious and not breathing on his bed, she pushed the button and started CPR on him. LifeStation did NOT get through to emergency services, they were put on hold!!!!! Come to learn that LifeStation calls the police station in your area for help and this is NOT an emergency number. They are not allowed to call 911. It took 21 minutes to get an ambulance and it only came because LifeStation finally told my mother to call 911 herself! Do not depend on this product! My dad almost... Read More


Diane B
Saint Clair Shores, Michigan

1/3/2018
Extremely bad, untrained customer service. Placed order 12/30/2017. Called 1/2 2018 to cancel since no equipment. Person I spoke to 715pm cancelled order but failed to tell me they billed my credit card 1/1/2018! Called 1/3/2017 445pm cancellation is STILL in process. Once finally then refund is generated. They grab your money with 48 hrs, but consumer waits days for there money back. Would not recommend to my worst enemy. Life Alert here I come. Gave 1/2 star because that is lowest I can rate them


Diane B
Saint Clair Shores, Michigan

1/3/2018
Zero!!! I was originally calling for info & pricing. The customer rep was nice and sold me on the system on a Saturday. Everything & payment was all set-up and told I would receive it that day or the next. I questioned today or Sunday and told yes and they would star billing me at that time. That was Saturday 12/39/17. When not received by 1/2/18 7:20pm I called to cancel everything. I was told they would try. Well they were able to because...billing does Not work one the weekends and would of processed yesterday or today!!! Wow such urgent medical alert tension. I will NEVER recommend this company to anyone if they want PROMPT medical alert service.


P
Pam
Newton, Kansas

9/1/2017
My Mother purchased LifeStation while she was a caregiver for my Father. The home health nurse talked her into it because if Mom fell, no one would be there to take care of either of them. She had it for a year after Dad passed away and almost canceled it but decided not to. A month later she fell and broke her hip and couldn't move. She pushed her button and they responded quickly. She had the lock box so they didn't have to break her door to get to her. She had the wristband so she never removed it and thank goodness for that. She could have died before someone found her laying on the floor. We are glad every day that she keeps this system.


Karen S
Euless, Texas

5/2/2017
If I could give them zero stars I would. My mother lived in an assisted living facility and only used the system once. The ambulance they called cost over twice what I normally paid for that service. My mother recently passed away and I called to cancel the account. I was told I had to mail back the box and button in order for them to cancel the account ($25 to mail it back to them). This in the middle of trying to make funeral arrangements. I asked them for a prorated rebate since I pay yearly (in order to get their "great rates") and I had just renewed two months prior. They said no, you got the better rate so we don't refund. Over $300 gone. And the button must have been... Read More


S
Sam W
Seattle, Washington

1/9/2015
I have had a contract with LifeStation for the past few years. The service worked OK, but my problem is with the scam they run when you try to cancel the service. In spite of calling to tell them on Dec. 4 2014 to discontinue the service and that the equipment was in the mail, they still charged me for three months of service, beginning on Dec. 5. They claim that they won't actually cut service until they receive the equipment (it arrived at their corporation Dec. 16) and that it is their policy to charge for the entire next billing cycle. I feel totally ripped off for $75, hence am motivated to share my story with you. Next time I'll go with Bay Alarm.