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907 Customer Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
Free Shipping & Free Month on Select Plans
- Plans starting at $24.95 per month
- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
Latest Bay Alarm Medical Reviews
First of all, we are truly grateful that we have not had an emergency. Recently though I received an email stating that my mother's unit/alarm was showing "low battery". I live an hour and 1/2 away. When I visited last Tuesday, February 15 we tested the system. I told the person who answered the call about the "low battery", and she told me another necklace was being sent out. I did not ask for another necklace. This information was offered. I was relieved. But then on Thursday February 17, my mother received a call and she told them to call my brother. Then they called me. Everyone is very nice on the phone, but then we were all told the unit needed to be tested. I could have... Read More
I'm pleased with the service. Fortunately, I haven't had to use it in an emergency. But I have a suggestion. For the fall detection monitor I have, the instructions say that when charging, when the light goes from red to green, it's charged. Unfortunately many men like me are color blind (women don't get it but pass the gene on to their son(s)) so I can't tell when the light changes from red to green. Several other devices I have from other manufactures say that when charging, the LED is flashing. When it stops flashing and is on solid, the battery is charged. Surely you could do the same.
Equipment works OK but customer service sucks. After my mom passed away, I called to cancel service. I was supposed to get a refund for the unused portion of the quarterly payment that I had already made, pro-rated until the equipment was returned (which is bad policy to begin with - obviously, the unit won't be used any more after someone dies!). A few weeks after returning the unit, I get another bill for the next quarter, and a threat to be reported to a collection agency! Obviously, the record-keeping and customer service is third rate.
The customer service is horrible. You can call and end up waiting on hold for hours or leave a message and get a respond a week later. I canceled my service a month ago because my father passed. They received the equipment two weeks ago. I still got charged. Before my father passed, the machine was broken and my father ended up staying on the floor for an entire night. We had tested it tonight before and it worked fine. When I called out it took three phone calls to get through to somebody. Then I got the run around I never got a new machine. Worst customer service I've ever dealt with. I would give 0 stars if I could. Now that my father has passed, they are still collecting money when... Read More
Bay Alarm always responds immediately when the button is pushed. Though every time has been a mistake on my part, they respond quickly and always are polite. I am very pleased with Bay Alarm.
We got the system for our now 92 year old mom who chooses, adamantly, lives alone. Over the past several years that the system has been installed, we, mom included, have come to trust it implicitly.
I recommend you all the time. Your rates, costs, no contract is great. But most important is the customer service. The reps are always kind, caring, and supportive. The best!!!
We are very pleased with Bay Alarm Medical Alert. Now that competitors offer a system that sends a text upon activation, we would very much like to see that option available with Bay Alarm Medical Alert.
I am very pleased with the quick, polite service I received when I needed it. My only problem has been that the equipment did not hold a charge. Bay Medical quickly sent me a new transponder but did not send a shipping label so I will have to pay for shipping of the faulty device
I have this system for my mother, who lives alone. It provides my whole family, piece of mind that help is only a press of a button away. My late father in law also had the same system and it was extremely helpful, as he lived on his own and had fallen a few times. We lived close, but help was there before we were!
Very good service. always on top of things. lights knocked out they call soon to check on me. staff very helpful and plesant
Everything working well. No complaints. Glad I chose your company. Thank you.
Your company is performing exactly as the top rated company in this field should. My mother feels very secure due to your monitoring
Excellent Service on any problems. Suggested way to save some money. Service has always been immediate.
I helped my dear friend get this service. She had it for 18 months. When we returned the equipment, they refunded us the months we paid ahead.
My mom is very happy with her alarm system.
My only suggestion is that it would be better if the wrist unit had fall detection capability.
I haven't been in a position to need medical intervention, but I have twice set off the alarm by mistake. Which was educational. The alarm was good and loud, someone at BAM inquired right away what I needed, and the operator was very polite when I explained it was a mistake (leaning too far into my freezer and pinching the necklace button). They verified my identity and confirmed that I was fine. Excellent.
When my mother-in-law, with increasing need for assistance, insisted on living by herself, we insisted that she have a medical/fall alert device. Looking at all the options other companies offered, we chose Bay Alarm Medical for her service. We have been very pleased with their services! No matter if it is a test, accidental drop or real need for assistance, Bay Alarm personnel respond to her needs quickly and always politely and calmly. We highly recommend Bay Alarm medical services for peace of mind in times of need at a great value.
We have had to call twice and they were right on it.I enjoy it knowing someone there to help.Great job
Excellent product and customer service, even through changes necessary due to moving.
Happily, I haven't been in a circumstances where I needed Bay Alarm. But it it still good to know it is there.
I am 78 year old caregiver for my wife who has Alzheimer’s disease. I am comfortable to leave her alone for 1 1/2 hours while I work out at gym while I have her wear the alarm neckless. She is quite comfortable in allowing me this necessary “me time”.
Everytime I hit the button they answer the call . Thank you all .
This service is very good and I added my Dad to it so both parents have one.
I am satisfied with your service, however I have had three false alarms where on two occasions the paramedics showed up at my door. At least I know the service works.
Sincerely
Frank Cannon