Rating: 9.6 / 10 (Excellent)
879 Customer Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
9/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 10 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract & Price - 9 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices

Landline
$29.95
Cellular
$39.95
Mobile/GPS
$29.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
A+
BBB Postive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

Top Rated
Our Partner
9.6 / 10
  • Limited Time Offer! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • Most Popular Choice - A+ Rating with BBB
  • Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers

Latest Bay Alarm Medical Reviews

8.71
Based on879 Reviews fromBay Alarm Medical customers
Linda K
West Sacramento, California

2/2/2018
I have fallen several times and fortunarelaty had help at my house at the time. I have called to check on my gps tests and arm band tests and had wonderful cheery responders verify my alarm was in working condition ,very pleasant. Please tell my childhood friend Roger westfall hello for me. I lost his number. H


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Donna B
, Alabama

1/17/2018
I would like to try the GPS to see how it does for the 14 days free. Trial you can reach me at 334 600 9802 my name is Donna Bozeman I live in Montgomery Alabama I can't wait to hear from you I am a fall risk I have SLE lupus fibromyalgia Raynaud's syndrome heart trouble blood clots and 9 and I'm also in a Hoveround a little chair and a rollator and sometime I use a cane if I feel good that's if my lupus will let me but most of time I'm in a hospital bed so please give me a call back and let me know 5different other diagnosis


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Bill
Kent, Ohio

12/2/2017
I ordered this system and then did not need it yet. I payed for good amount of money up front. Then I payed for service that I never used. I am ok with that. When I got notice of another billing I told them to cancel for now. I will have a need for it in the near future. They said that I must send all equipment back or they will continue to bill my credit card. For all the up front money, I thought that I owned the equipment. I will now go with a competitor in the near future when I need this service.


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Roger K
Brunswick, Ohio

11/28/2017
Very quick to alarming by technicians. We've had several accidental hitting the alarm. They confirmed that everyone was well after receiving the alarm. Asked us our names and address and that everything was alright told us to set our alarms off if we're ever in need of help. Great service, highly recommended !!


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D T
Phoenix, Arizona

10/13/2017
Response time was fast.Operators were courteous. Price for mobile system too high compared to other medical alert available.Mobile unit too heavy. Other firms offer more update technology at a lower price. See Life Station who offers a lightweight,waterproof pendant with GPS, WIFI and voice control in a smaller pendant for only $32 ,mo(discount price) with free shipping ,no activation fee and no long term contract.


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LT
Salt Lake City, Utah

9/12/2017
I can't tell you how much I loved this system. It as fantastic


Deshira D
La Jolla, California

9/5/2017
Thank you for great service


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tgh888@comcast.net
Chicago, Illinois

8/30/2017
My mother paid her premium, and then died. I contacted Bay Alarm. They told me as soon as I return the base unit, they would cut her/us a check for a refund. They received the base unit, then nothing. I called them weeks later, and they reversed themselves and daid they don't refund for unused service. They lied. Plus, I notified them in early June that my mother died, but they continue to send emails to her and me. It's ALL about how much money you can take. She used the service ONCE and paid who knows how much, but they can't even refund part of her premium. Very disappointed in Bay Alarm.


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David D
Belle Vernon, Pennsylvania

8/27/2017
The people that respond to the alert do a great job. Our only complaint is that the speaker in the unit seems overwhelmed by the volume. It is loud enough, but not very clear.


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Sherri
Herndon, Virginia

8/24/2017
I was just in Wisconsin visiting my 90 year-old father and his wife. I had set up Bay Alarm over 6 months ago. While in Wisconsin, I did 2 tests of the system, one of the main unit and one of the wristwatch, and response was prompt, pleasant and professional. The volume is loud, which is a very good thing as my Dad has significant hearing loss. My brother and sisters and I feel much more comfortable with Dad remaining at home, knowing that help is on button-push away.


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Dale g
Panora, Iowa

8/22/2017
We have very been very satisfied with the service and have no complaints.g


Nancy A
Seaside Heights, New Jersey

8/21/2017
Easy to use and I feel more confident having something to make me safe.


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Jys11geese
, Washington

8/18/2017
I put it on first thing every AM, and off to recharge at nite. I live in the country by my self and it is a comfort to know that if I fall I can get help right away. The only time I had to push the button was as a trial when I first got it. My friends and family are so glad I have this.


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Kimi s
Valley Stream, New York

8/17/2017
We have only had to use Bay Alarm in one emergency situation and they were amazing. Since that day, I have been able to rest easy, knowing if something happens to my mom, I willl be contacted. When we need to test the device or have a question, they are always responsive, helpful and patient. Anytime anyone talks about getting an alert system, I always recommend Bay Alarm.


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Colleen D

8/16/2017
We purchased Bay Alarm for my mom who is 86 yrs old, lives alone, and has history of falling. It was very easy to install. My mom wears the device around her neck without any problem. Thank God, she has not had to access for help yet, but when I conduct the recommended monthly check, it connects very quickly to an operator. Customer service has also been very helpful & courteous. The only reason I did not rate it 5 stars is because she has not had to alert anyone as of yet, and hopefully, never will, but it provides a great deal of comfort & security knowing we have the medical alert in place in case she does.


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Diane
Cementon, Pennsylvania

8/16/2017
We transferred from my mother-in-law to my mother. You made it easy to set up. We're feeling better about Mom being on her own now. No need for use at this time. Thanks!


Carolyn O
Cypress, Texas

8/15/2017
Very pleased with Bay Alarm and their responders. My 86 year old mother uses the Bay alarm pendant since she lives alone. In May 2017 she had a bad fall and was unable to get up on her own. She was able to use the pendant to call Bay Alarm and they immediately called the contacts on her list. EMS was also called and they were able to transport her to the hospital with a fractured pelvis. If she had not had this medical alert device, she probably would have been on the floor for hours or even a day before I would have found her. Thank you Bay Alarm!


Donna S
Grand Blanc, Michigan

8/14/2017
So kind when we accidentally push the Red button. Great customer service. Quick response.


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Jacquelyn J
San Diego, California

8/13/2017
Any interaction I have had with Bay Alarm phone operators has been nothing but the best. Quick to answer calls and immediately ask what problem I have. Twice my button was accidently pushed and the operator was very concerned. I explained to her that my button had been pushed in error and she was very kind and said "no worries". My identification, address and phone no. was then verified before she let me hand up. I am very satisfied with Bay Alarm service and would recommend them to others.


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Raymond C
Denver, North Carolina

8/13/2017
We have only needed Bay Alarm a couple times since we installed it, and both times they responded very quickly and notified the EMS immediately. Fortunately we live almost directly across from the fire station and EMS station, so they also responded very quickly. Thank you Bay Alarm.


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Edward P
Chicago, Illinois

8/12/2017
Haven't had to use yet but am at peace knowing that I have Bay Alarm if needed.


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Rita C
Elkridge, Maryland

8/12/2017
I have had Bay Alarm for about 1 year. I did some research of the various companies and Bay Alarm seemed to stand out above the rest. Also, when I was researching, I would ask the different companies to just send me an email, not call and pester me. Bay Alarm was the only company that respected my wishes and let me finish my research. Then I called them. I never felt pushed to buy anything I did not want or need. The customer service has been great, too. I try to test my alert monthly and they are right there to help. I know if I needed it for a real emergency, they would be right there! A great company.


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Bea S
Roseville, California

8/11/2017
When needed had immediate responce


Mary J
Broomfield, Colorado

8/11/2017
Upon receiving my Bay Alarm, I felt an immediate sense of peace. Have used it twice (not meaning to) and when the EMTs got here they were glad I wasn't in real trouble. If someone is checking it out, it got my vote!


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Fred
Los Angeles, California

8/11/2017
We just found out that after 2 1/2 months the system wasn't working. I spoke to the Billing Mgr and the Tech Mgr and neigher one could close and credit back to the day of no service. Do not trust your families safety to these people.