Alert 1 Medical Alert Review

Rating: 7.6 / 10 (Very good)
11 Customer Comments & Reviews - see all comments
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Alert 1 is a medical alert company based in Pennsylvania. Originally formed in 1988, this company aims to provide a satisfactory customer experience for a flat monthly fee. With 24 hour monitoring, a 600 foot communication radius, a la carte accessories, and free spousal support, Alert 1’s features are contingent on a three-month minimum payment.

How is Alert 1 rated?


Contract & Price

Overall Rating: 7.6 / 10 (Very good)

Alert 1 provides a medical alert geared those who prioritize ease-of-use over technical specifications. While its midrange specs and higher-end prices can be a deterrent for some customers, its offer of professional installation and multilingual monitoring services make up for it. By and large, Alert 1 is best for those who prioritize an easy experience above all.

Alert 1 Equipment

Equipment - 7 / 10

Alert 1's medical alert system is geared towards a dynamic twenty-first century user. They provide the option of professional installation. The company's hardware has mid-range range specs in terms of battery life and operation radius.
System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
600 ft.
Base Station Backup Battery
24 hours
Mobile/GPS Battery Life
36 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Alert1 offers equipment warranty for $10 monthly or $75 annually. It includes free replacements and repair on medical alert system, free standard shipping on all replacement items, and free 1 to 5 days priority shipping on initial orders as well as discounted next day and 2 day shipping.


Monitoring - 7.9 / 10

Alert 1 offers professional monitoring services similar to that of its competitors. From its 24/7 guarantee to its multilingual operators, both of Alert 1's in-house monitoring centers are top notch for both emergency and non-emergency services.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Automatic System Testing
Multilingual Staff

Contract & Price: How much does Alert 1 cost?

Contract & Price - 8 / 10

Alert 1's medical alert packages start at $19.95 for landline services. Additional integration, such as mobile and GPS, raises the starting price to $41.95. In addition to their zero contract requirement, installation and activation are both free.

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
Free Trial Period
30 days
Cancellation Policy
You may cancel your service at any time, without any cancellation charges if done within 30 days of purchase. Service plan fees are not refundable after the first 30 days.

Alert 1 Reputation

Reputation - 7.5 / 10

Alert 1 is a BBB-accredited business with an A rating. They do, however rating is held back by 11 negative reviews, as well as 134 customer complaints. Despite this, Alert 1 is accredited by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected


Contact & Additional Information

Homepage URL
Headquarters Address
1000 Commerce Park Drive, Suite 300, Williamsport, PA, 17701
Mailing Address
1000 Commerce Park Drive, Suite 300, Williamsport, PA, 17701
Year Founded

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11 Customer Comments & Reviews

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Deb D
Phoenix, Arizona
Had this service for several years for my mother, Customer service was wonderful with regards to the initial start of service. And the equipment never failed even received calls for past due equipment checks. rHowever when my mother used the service for the first time, I was not happy. Being the fact I live further away my initial concern was always communication. I was told during the initial set up, that the representative would stay on the line and let me know the initial assessment. "Never Happened", She told me, " EMT's are with her" and I started asking questions, her reply "I do not know I disconnected from them". I knew nothing, who was going to update? Scared and afraid... Read More

Our Partner
7.6 / 10
  • $19.95-$41.95 per month (based on plan length)
  • No long-term contracts, cancel anytime
  • Home, fall detection, and GPS mobile systems available
  • Free unlimited talk time and button pushes
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • 2- way voice communication in water resistant pendants
  • BBB Accreditation