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Alert1 Medical Alert Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
10 Customer Comments & Reviews - see all comments
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Alert1 is a medical alert company based in Pennsylvania. Originally formed in 1988, this company aims to provide a satisfactory customer experience for a flat monthly fee.

With 24 hour monitoring, a 600 foot communication radius, a la carte accessories, and free spousal support, Alert1’s features are contingent on a three-month minimum payment.
 
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How is Alert1 rated?

Breakdown

4.0/5
Monitoring
3.5/5
Equipment
4.0/5
Contract and Price
3.8/5
Reputation and Certifications

Overall Rating: 3.8 / 5 (Very good)

Alert1 provides a medical alert geared those who prioritize ease-of-use over technical specifications.

While its midrange specs and higher-end prices can be a deterrent for some customers, its offer of professional installation and multilingual monitoring services make up for it.

By and large, Alert1 is best for those who prioritize an easy experience above all.

Alert1 Equipment

Equipment - 3.5 / 5

Alert1's medical alert system is geared towards a dynamic twenty-first century user.

They provide the option of professional installation. The company's hardware has mid-range range specs in terms of battery life and operation radius.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
24 hours
Mobile/GPS Battery Life
36 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
T-Mobile
Equipment Warranty
Alert1 offers equipment warranty for $10 monthly or $75 annually. </br> </br> It includes free replacements and repair on medical alert system, free standard shipping on all replacement items, and free 1 to 5 days priority shipping on initial orders as well as discounted next day and 2 day shipping.

Monitoring

Monitoring - 4 / 5

Alert1 offers professional monitoring services similar to that of its competitors. From its 24/7 guarantee to its multilingual operators, both of Alert1's in-house monitoring centers are top notch for both emergency and non-emergency services.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
2
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Automatic System Testing
Multilingual Staff

Contract & Price: How much does Alert1 cost?

Contract and Price - 4 / 5

Alert1's medical alert packages start at $19.95 for landline services. Additional integration, such as mobile and GPS, raises the starting price to $41.95.

In addition to their zero contract requirement, installation and activation are both free.

Starting Prices per Month

Landline
$19.95
Mobile/GPS
$41.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 days
Cancellation Policy
You may cancel your service at any time, without any cancellation charges if done within 30 days of purchase. </br> </br> Service plan fees are not refundable after the first 30 days.

Alert1 Reputation

Reputation and Certifications - 3.8 / 5

Alert1 is a BBB-accredited business with an A rating. The complaints about the firm on the BBB site focus on billing and service issues.

Alert1 is accredited by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
1
BBB Negative Reviews
11
Date Collected
2018-08-07

Disclaimers

Contact & Additional Information

Homepage URL
https://www.alert-1.com/
Headquarters Address
1000 Commerce Park Drive, Suite 300, Williamsport, PA, 17701
Mailing Address
1000 Commerce Park Drive, Suite 300, Williamsport, PA, 17701
Year Founded
1988

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