Alert 1 Medical Alert Review

Rating: 7.6 / 10 (Very good)
6 Customer Reviews - see all reviews
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Alert 1 is a medical alert company based in Pennsylvania. Originally formed in 1988, this company aims to provide a satisfactory customer experience for a flat monthly fee. With 24 hour monitoring, a 600 foot communication radius, a la carte accessories, and free spousal support, Alert 1’s features are contingent on a three-month minimum payment.

How is Alert 1 rated?

Breakdown

7/10
Equipment
8/10
Monitoring
8/10
Contract & Price
8/10
Reputation

Overall Rating: 7.6 / 10 (Very good)

Alert 1 provides a medical alert geared those who prioritize ease-of-use over technical specifications. While its midrange specs and higher-end prices can be a deterrent for some customers, its offer of professional installation and multilingual monitoring services make up for it. By and large, Alert 1 is best for those who prioritize an easy experience above all.

Alert 1 Equipment

Details

System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
600 ft.
Base Station Backup Battery
24 hours
Mobile/GPS Battery Life
36 hours

Equipment - 7 / 10

Alert 1's medical alert system is geared towards a dynamic twenty-first century user. They provide the option of professional installation. The company's hardware has mid-range range specs in terms of battery life and operation radius.

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
T-Mobile
Equipment Warranty
Alert1 offers equipment warranty for $10 monthly or $75 annually. It includes free replacements and repair on medical alert system, free standard shipping on all replacement items, and free 1 to 5 days priority shipping on initial orders as well as discounted next day and 2 day shipping.

Monitoring

Key Details

Professionally Monitored
Non-Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
2

Services

  • 24/7 Monitoring
  • Emergency Dispatch
  • Non-Emergency Dispatch
  • Automatic System Testing
  • Multilingual Staff

Monitoring - 7.9 / 10

Alert 1 offers professional monitoring services similar to that of its competitors. From its 24/7 guarantee to its multilingual operators, both of Alert 1's in-house monitoring centers are top notch for both emergency and non-emergency services.

Contract & Price: How much does Alert 1 cost?

Starting Prices

Landline
$29.95
Mobile/GPS
$59.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 days

Contract & Price - 8 / 10

Alert 1's medical alert packages start at $29.95 for landline services. Additional integration, such as mobile and GPS, raises the starting price to $59.95. In addition to their zero contract requirement, installation and activation are both free.
Cancellation: You may cancel your service at any time, without any cancellation charges if done within 30 days of purchase. Service plan fees are not refundable after the first 30 days.

Alert 1 Reputation

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

BBB Rating
A
BBB Postive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
11
Date Collected
2017-08-17

Reputation - 7.5 / 10

Alert 1 is a BBB-accredited business with an A rating. They do, however rating is held back by 11 negative reviews, as well as 134 customer complaints. Despite this, Alert 1 is accredited by the Underwriter's Laboratory and The Monitoring Association.

Contact & Additional Information

Homepage URL
Company Phone
(855) 790-7584
Headquarters Address
1000 Commerce Park Drive, Suite 300, Williamsport, PA, 17701
Mailing Address
1000 Commerce Park Drive, Suite 300, Williamsport, PA, 17701
Year Founded
1988

Our Partner
7.6 / 10
  • $39.95-$69.95 per month (based on plan length)
  • No long-term contracts, cancel anytime
  • Home, fall detection, and GPS mobile systems available
  • Free unlimited talk time and button pushes
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • 2- way voice communication in water resistant pendants
  • BBB Accreditation

Latest Alert 1 Reviews

Loading Reviews ...
Croe E
Richmond, Virginia

6/20/2017
Easy to install. Fast response LOUD is a good thing.


K
Troy, Michigan

11/18/2016
Did not honor price lock guarantee that was offered at time of purchase. Terrible customer service!! Very rude...she said to email her my contract and when I did the customer representative blocked my email address. Unable to resolve....will find a new provider.


C
Carol S
Boise, Idaho

9/1/2016
I had already used this device for over a year and a half when a person from Alert1 recently called me to try to sell me insurance on this same mobile device in case it broke or I lost it. Insurance was to cost an extra $6 per month. I asked what breakage or losing this aging equipment would cost me without insurance: she said $600! News to me! If the product is brand new, it can be closer to $1,000! I haven't taken the product out with me since then, and will return it in the next couple of weeks ahead of schedule. I don't want that kind of liability! Get someone used to the security of the product and then scam them. Incidentally, I am prepaid for the year but don't want to deal with... Read More


J
J.D'Arc
Cranford, New Jersey

8/15/2016
This system needs refinement. You really have to be right on top of the base station yelling into it for the operator to hear you.Testing the unit on a monthly basis requires doing just that. Obviously, if an elder is in another room it is impossible to communicate. We have had several instances where the control center has called 911 needlessly because they could not hear what was being said on our end.


M
milton j
Winters, California

11/24/2015
DO NOT TRUST THESE PEOPLE. Lifeline's hardware quit working near the end of 2014. It broke multiple times. Repairs sometimes took over 24 hours Lifeline even called my son to get him to ask why I hadn't tested recently. The hardware had been broken for a while at that point. I decided I was tired of no† knowing whether I had a working button or not and switched to a different vendor in December of 2014. Near the end of May 2015, First Alert called me to say they were about to bill for another year's service. (They hadn't called in before, they knew something was wrong.) They said they were going to bell for another year because I hadn't sent the button back to them. I... Read More


D
Deb D
Phoenix, Arizona

6/15/2015
Had this service for several years for my mother, Customer service was wonderful with regards to the initial start of service. And the equipment never failed even received calls for past due equipment checks. rHowever when my mother used the service for the first time, I was not happy. Being the fact I live further away my initial concern was always communication. I was told during the initial set up, that the representative would stay on the line and let me know the initial assessment. "Never Happened", She told me, " EMT's are with her" and I started asking questions, her reply "I do not know I disconnected from them". I knew nothing, who was going to update? Scared and afraid... Read More


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