Alert 1 Medical Alert Review
6 Customer Reviews - see all reviews
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Alert 1 is a medical alert company based in Pennsylvania. Originally formed in 1988, this company aims to provide a satisfactory customer experience for a flat monthly fee. With 24 hour monitoring, a 600 foot communication radius, a la carte accessories, and free spousal support, Alert 1’s features are contingent on a three-month minimum payment.
- $39.95-$69.95 per month (based on plan length)
- No long-term contracts, cancel anytime
- Home, fall detection, and GPS mobile systems available
- Free unlimited talk time and button pushes
- UL and CSAA Five Diamond Certified Monitoring Centers
- 2- way voice communication in water resistant pendants
- BBB Accreditation
Latest Alert 1 Reviews
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Easy to install. Fast response LOUD is a good thing.
Did not honor price lock guarantee that was offered at time of purchase. Terrible customer service!! Very rude...she said to email her my contract and when I did the customer representative blocked my email address. Unable to resolve....will find a new provider.
I had already used this device for over a year and a half when a person from Alert1 recently called me to try to sell me insurance on this same mobile device in case it broke or I lost it. Insurance was to cost an extra $6 per month. I asked what breakage or losing this aging equipment would cost me without insurance: she said $600! News to me! If the product is brand new, it can be closer to $1,000! I haven't taken the product out with me since then, and will return it in the next couple of weeks ahead of schedule. I don't want that kind of liability! Get someone used to the security of the product and then scam them. Incidentally, I am prepaid for the year but don't want to deal with... Read More
This system needs refinement. You really have to be right on top of the base station yelling into it for the operator to hear you.Testing the unit on a monthly basis requires doing just that. Obviously, if an elder is in another room it is impossible to communicate. We have had several instances where the control center has called 911 needlessly because they could not hear what was being said on our end.
DO NOT TRUST THESE PEOPLE. Lifeline's hardware quit working near the end of 2014. It broke multiple times. Repairs sometimes took over 24 hours Lifeline even called my son to get him to ask why I hadn't tested recently. The hardware had been broken for a while at that point. I decided I was tired of no† knowing whether I had a working button or not and switched to a different vendor in December of 2014. Near the end of May 2015, First Alert called me to say they were about to bill for another year's service. (They hadn't called in before, they knew something was wrong.) They said they were going to bell for another year because I hadn't sent the button back to them. I... Read More
Had this service for several years for my mother, Customer service was wonderful with regards to the initial start of service. And the equipment never failed even received calls for past due equipment checks. rHowever when my mother used the service for the first time, I was not happy. Being the fact I live further away my initial concern was always communication. I was told during the initial set up, that the representative would stay on the line and let me know the initial assessment. "Never Happened", She told me, " EMT's are with her" and I started asking questions, her reply "I do not know I disconnected from them". I knew nothing, who was going to update? Scared and afraid... Read More
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