ADT Medical Alert Review

#3 in Medical Alerts

Why they’re a great choice

ADT is among the most recognizable names in home security. For the most part, that's what we know the company for. However, what many aren't aware of is that ADT also has a high-quality medical alert offering to improve independence & quality of life for active seniors.

ADT Medical Alert System’s features include fall detection, two-way voice communication and 3G services for a more secure connection. Which makes ADT medical alert a solid and reliable system that provides 24/7 monitoring for your loved one.


What’s included with ADT Medical Alert

Standard Systems - $29.99/ month or $359.88/ year  

Medical Alert System with 3G cellular service - $39.99/ month or $479.88/ year

Fall detection (available only for those with 3G systems) - $10/ month or $120/ year

24/7 monitoring service – ADT’s highly trained professionals are ready to answer any emergency

Two-way voice intercom – help is just a press of a button away, speak with an ADT professionals through a powerful two-way voice intercom

Fall detection pendant – it takes is under a minute for ADT’s pendant to detect that a fall has occurred. The device then automatically sends a call to ADT’s monitoring center (only available for 3G systems).

Wristband/ Pendant – your personal help button could be worn as a wristband or pendant and is 100 percent waterproof.

Test reminder – monthly tests to check if the system is working properly

Up to 20 hours battery backup in case of power loss


The Fine Print

Price lock guarantee

$29 Activation fee

12 months contract

No cancel anytime policy

Special pricing for AARP and USAA members


The Bottom Line

When making a choice among today’s medical alert providers, it certainly helps a lot when you’re working with a company known for providing quality services for more than a century. ADT’s medical alert system’s features make it a solid choice for seniors & families searching for reliable monitoring services.





Latest Reviews

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ADT Medical Alert review
It looks like the "Fine Print" section describes things a little differently from what I experienced with ADT. No Activation Fee, Month-to-Month Agreement - with better pricing if you are an existing ADT customer, and if you are in a position to pay quarterly or annually. They do have a "Forever Rate" price lock on their monitoring fee - which is great! No hidden costs. Wonderful people at the call center - very kind, compassionate and caring! I would choose ADT over any other brand, any day of the week!

Debra E.
Springboro, Ohio
ADT Medical Alert review
Very disappointed with customer service. Had medical alert plus for my Mom since Sept 2014; in November I called to have her medical alert device placed on hold while she was in the hospital. When I called back in November to re-activate her device I was assured that it has been re-activated and available for her to use. On Feb.6, I was testing her system, however, I was not getting a response so I called ADT and was advised that her system "HAD NEVER BEEN ACTIVATED"! My Mom has been wearing the pendent since November without any protection! Called CS again today and was advised that they were very busy and that someone would call me back within 48 hours. I told them that waiting for a return call up to 48 hours was unacceptable; the customer service rep stated that I could do whatever I had to do, cancel, wait on a return call, but she could not help me. After several calls and being placed on endless hold I have decided to send back my Mom’s ADT’s medical alert device, In addition to cancelling the Medical Alert device I am also cancelling my ADT home monitoring system! I have to believe that my family is being protected and ADT's customer service did nothing to make me feel that ADT's systems would or could provide the protection I need for my family. I am so grateful that during the time that my Mom was not being monitored that she did not fall!