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ADT Medical Alert Review


Rating: 9.1 / 10 (Excellent)
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ADT, in addition to its multinational home security services, is a medical alert provider. Originally founded in 1874, this company is based in Florida and offers a medical alert system with a healthy array of features. Ranging from fall detection to 24 hour monitoring to two-way intercoms, ADT medical alerts aim for systemic reliability.

How is ADT rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Contract & Price
8/10
Reputation

Overall Rating: 9.1 / 10 (Excellent)

With over a century of experience in the security and monitoring industry, ADT continues to deliver dependable solutions through a broad and innovative set of products. Their Medical Alert Systems, although not as customizable or comprehensive as similar products in the market, provide reliable protection at a reasonable price. Both their renown and the quality of their products make this company a strong contender among our list of top medical alert providers.

ADT Equipment

Details

System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
300 ft.
Base Station Backup Battery
30 hours

Equipment - 9.5 / 10

ADT offers Basic, Plus, or On-The-Go medical alert systems that include either waterproof pendants or wristband alert buttons. Their basic system is fairly standard and requires a landline connection, yet their plus and on-the-go plans connect to their monitoring center via AT&T's cellular network and can also include fall detection technology for an additional fee. The basic plan features a 300-foot button-to-base station range, while their wireless system offers a 600-foot range and coverage inside and outside the home. Of their three products, ADT's mobile medical alert system provides the greatest amount of freedom and flexibility through a portable, GPS-enabled device, an excellent option for individuals with active lifestyles. We've deducted points from ADT for their limited selection of devices, yet the quality of their equipment keeps them among our top medical alert providers.

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Key Details

Professionally Monitored
Non-Monitored
Monitoring Center Type
Owned

Services

  • 24/7 Monitoring
  • Emergency Dispatch
  • Non-Emergency Dispatch

Monitoring - 9.5 / 10

ADT offers professional 24/7 monitoring from senior-sensitive trained operators. If the user presses the alert button or the device itself senses a fall, they will be connected with a trained professional that can assess the situation and notify either emergency personnel or a list of designated contacts, as needed.

Contract & Price: How much does ADT cost?

Starting Prices

Landline
$29.99
Cellular
$35.99
Mobile/GPS
$39.99
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Yes
Minimum Contract Length
1 months
Activation/ Installation Fee
None

Contract & Price - 9 / 10

ADT Medical Alert Systems are reasonably priced and don't require activation fees or long-term contracts, only a month-to-month agreement. Their basic landline system is priced at $29.99, while their cellular and mobile/GPS devices are available for $35.99 and $39.99, respectively. There is, however, a shipping charge of $9.99 for the monthly billing option, which is waived for their quarterly and annual plan.

ADT Reputation

Additional Ratings

TrustPilot Rating
3.3 out of 10
BBB Rating
A+
BBB Postive Reviews
10
BBB Neutral Reviews
4
BBB Negative Reviews
214
Date Collected
2017-08-17

Reputation - 8 / 10

ADT Security Services is accredited by the Better Business Bureau and currently enjoys an excellent A+ rating. There have been a considerable number of complaints filed against the business across several independent review sites, perhaps owing to the company's renown and the large number of consumers who purchase their services. Despite the negative feedback, ADT remains a leader in the security and monitoring industry and maintains a substantially large client base.

Contact & Additional Information

Homepage URL
Company Phone
(800) 588-1934
Headquarters Address
1501 Yamato Rd, Boca Raton, FL, 33431
Mailing Address
1501 Yamato Rd, Boca Raton, FL, 33431
Year Founded
1890

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Customer Comments & Reviews

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Rob H
Shrewsbury, Massachusetts
3/29/2017
I just called them to ask about there systems and the automated operator kept asking me to repeat my answer,and that it didn't understand " NO " Wow if there automated service don't work how can I expect them with a life


V
VStewart
Amarillo, Texas
1/24/2017
ADT is very high pressure sales from the moment you are on the phone with them. Once you choice to set up a consult they show up with their equipment for an install. We used ADT out of Lubbock Texas they came to Canyon for consult and basically do not leave until they have a contract. They made us promises of additional equipment for the following week. We have not heard from them since. Have called our representative 4 time with only a reply that he was busy due to his father in law being in the hospital. They do not honor their 6 month money back guarantee. We have spent hours on the phone with the call center with no results of even our equipment. Always thought you pay for what you get... Read More


J
jonathan@ja-jones.com
West Chester, Pennsylvania
10/4/2016
It looks like the "Fine Print" section describes things a little differently from what I experienced with ADT. No Activation Fee, Month-to-Month Agreement - with better pricing if you are an existing ADT customer, and if you are in a position to pay quarterly or annually. They do have a "Forever Rate" price lock on their monitoring fee - which is great! No hidden costs. Wonderful people at the call center - very kind, compassionate and caring! I would choose ADT over any other brand, any day of the week!


L
Lisa S
White Plains, New York
11/26/2015
I should have taken the warning last month when my Mom fell and her auto fall detection did not work. They sent a new button. That time, she fell on carpet in the living room and I was only gone a short time on errands. This time, a few months later, she fell when I was at work. I did not get an ADT HEALTH alert on my cell phone and her BUTTON DID NOT WORK!!! She is supposed to have auto fall detection. I always check my cell phone when I'm at work if I have an ADT Health alert so I can immediately go to Mom. When I came home, opened the door and said, "I'm home!" I heard my Mom yell out, "Help! I'm on the floor!!" The BUTTON DID NOT WORK and my Mom probably lost conscience for a... Read More


D
Debra E
Dayton, Ohio
2/7/2015
Very disappointed with customer service. Had medical alert plus for my Mom since Sept 2014; in November I called to have her medical alert device placed on hold while she was in the hospital. When I called back in November to re-activate her device I was assured that it has been re-activated and available for her to use. On Feb.6, I was testing her system, however, I was not getting a response so I called ADT and was advised that her system "HAD NEVER BEEN ACTIVATED"! My Mom has been wearing the pendent since November without any protection! Called CS again today and was advised that they were very busy and that someone would call me back within 48 hours. I told them that waiting for a... Read More



Top Rated
Our Partner
9.1 / 10
  • Special pricing for AARP and USAA members
  • 24/7 monitoring - GPS location services - fall detection
  • Trusted by over 6,000,000
  • Unlimited range with 3G cellular option
  • Website doesn't show prices, just call for a quote!