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Continental Long Term Care Insurance Review


ConsumersAdvocate.org Rating: 2.5 / 5 (Average)
35 Customer Comments & Reviews - see all comments
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For more than a century, Continental has provided financial services for both individual and businesses. The company is included in the top ten lists of commercial, property and casualty insurers in the country. Continental provides group policies for long term care insurance as part of their commercial insurance offerings. (Note: As of 2003, Continental no longer offers long term care insurance policies. Current policies are still in effect.)

How is Continental rated?

Breakdown

0.5/5
Benefit Limits
3.0/5
Policies & Coverage
4.0/5
Customer Service

Overall Rating: 2.5 / 5 (Average)

Continental offers standard long term care insurance group policies. These policies are not available for individuals, however, which limits the type of policyholder who may take advantage of their plans. Continental also limits the amount of coverage to care provided outside of nursing homes. People in assisted living facilities may find these policies lacking. (Note: Continental no longer offers long term care insurance policies. Current policies are still in effect.)

Policies & Coverage

Policies & Coverage - 3 / 5

Continental offers long term care insurance group and individual policies. They cover care provided in nursing homes and at assisted living facilities. An inflation protection rider is available.
Policy Types
Individual / Standard
Group
Types of Covered Care
Assisted Living / Adult Day Care
Nursing Home
Facility Coverage
Any Facility
Available Policy Riders
Inflation Protection
Waiver of Premium

Inflation Protection

An automatic inflation protection rider is available.

Claims & Benefits

Benefit Limits - 0.5 / 5

Long term care insurance from Continental allows you to build a plan with the right amount of coverage for you. Continental will pay 100% of nursing home expenses, up to your daily maximum, and 50% or 100% for non-nursing home care expenses. Benefit periods range from 3 to 5 years.
Maximum Daily Benefit Limit
$260 per day
Lifetime Benefit Period
5 years
Unlimited Lifetime Benefit Period?
No
Elimination Period
90
Eligibility Requirements
Activities of Daily Living Limitations
Alzheimer's or Cognitive Impairment

Financial Strength & Ratings

Financial Strength - 4 / 5

Continental is underwritten by the Continental Casualty Company. CCC enjoys high ratings from its parent company, CNA, the eighth largest commercial insurance company in the U.S.
Underwriter
Continental Casualty Company
Moody's Financial Rating
A2
AM Best Financial Rating
A
Standard & Poor's Financial Rating
A
*The above information reflects the financial strength of the underwriter of the Continental long term care insurance policies: Continental Casualty Company.

Continental Reputation

Customer Service - 4 / 5

Continental Casualty Company and CNA Financial Corporation enjoy a high rating from the Better Business Bureau and over a hundred years of experience. However, potential customers should be aware of a pending class action lawsuit regarding CNA Financial Corporation's failure to pay long term care insurance claims to insured in assisted living facilities. For more information, visit this link: https://www.cochranfirm.com/elderly-long-term-care-insurance-claims/
BBB Rating
A+
Number of BBB Negative Reviews
6
Date Collected
2017-12-18

Contact & Additional Information

Company Type
Subsidiary/ Partner
Year Founded
1897
Homepage URL
Company Phone
(877) 262-2727
Headquarters Address
333 South Wabash Avenue, Chicago, IL, 60604
Mailing Address
333 South Wabash Avenue, Chicago, IL, 60604

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35 Customer Comments & Reviews

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J
Joan P
5/29/2019
I can see from the reviews below that I am not the only customer having a frustrating experience with CNA Long Term Care. My dad purchased a policy for my mom in 1991. I am afraid to do the math to see how much my parents have invested in this policy. I have just learned that my dad did not purchase the inflation rider, so the benefit will be at 1991 levels, which is $100 per day for in home care. Of course the agent who sold dad the policy should have alerted him that as the premiums rose, the benefit did not. Now, I have phoned 2 times to start a claim and am told to wait for a phone call to "complete the claim process" after which time a nurse will be sent to confirm that there is an... Read More


Linda A
5/9/2019
t This company is dishonest, will not process claims as they should be or in a timely manner. I am contacting the Insurance Commissioner with this formal complaint as well as Texas Retired Teachers, CEO of Continental Long Term Insurance and Better Business Bureau. Any company/association that would endorse this Continental coverage is doing a disservice to their employees and retirees. Retirees especially BEWARE. Do not purchase this Long Term Care Insurance. All and many details of this coverage are not disclosed. My rating is 0.


S
Sarah c
3/25/2019
You have a horrible offering. I am contacting the media, ncae and the insurance commissioner. You Continental will not pay any claim if the patient passes away before they utilize 90 days of care. This was not clear in any paperwork. Death prevented the 90 days. To all who have this insurance beware. If you haven’t purchased then don’t.


Jeff R
2/5/2019
They make claims are difficult as possible. They were rude and dis-honest.


J
judy O
9/28/2018
My policy is twenty years old . I am now retired and 71years old widow. There is almost a half a million dollars in my account with a 90 days elimination period . I called to freeze my account at this point and im being told that this is not allowed ? i should continue to pay and possibly never be able to use this that i sacrificed to pay all these years? My husband had the same policy and died in 8 weeks ,4 weeks short of ever collecting a dime. i dont plan to allow that to happen to me !! please respond to my concerns



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