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Continental Long Term Care Insurance Review
ConsumersAdvocate.org
35 Customer Comments & Reviews - see all comments
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For more than a century, Continental has provided financial services for both individual and businesses. The company is included in the top ten lists of commercial, property and casualty insurers in the country. Continental provides group policies for long term care insurance as part of their commercial insurance offerings. (Note: As of 2003, Continental no longer offers long term care insurance policies. Current policies are still in effect.)
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35 Customer Comments & Reviews
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We have been fighting with CGI to get LTC benefits for my father's LTC for almost a year now. They ask for stuff to be faxed and then they lose it - repeatedly. Then when the entire form package has been filled out and sent, they magically come up with new forms that have to be filled out and were never sent in the first place. Then they lose those. They recently said they had issued a check for 7 months of care but are refusing to tell me where they mailed it - they said all the information I had to validate the account was incorrect, despite the fact that they had been using that identifying information for months. They told the business manager at the care home where they were... Read More
My dealings with them have been horrible .
They are negligent and every person has a different answer
it took over 4 months of calls to speak to a supervisor.
The last 3 rate raises resulted in an astronomic amount and that is for 7 years !!
They have made a series of mistakes and caused undue stress.
Meanwhile my mom has given them tons of $$
Today I received a letter saying my monthly premium for CNA Long-Term Care Insurance will go up 25% as of 10.1.2021 to $114.71. Seems like their customer service office is in Haiti...beware. jj
CNA administers a Continental long term care policy and it has been terrible dealing with CNA. Call them three different times and you will get three different answers. It is almost like they don't care what they tell you, and whether it is right or wrong. One person says the benefits are exhausted on date XXX. The next day another representative admits that was an error and says the benefits actually expire on date YYY. Call one more time and the answer changes again. Want to speak with a supervisor or the care coordinator assigned to your claim? Good luck. I have called at least 10 times and I've never been able to connect with either. These are terrible people to deal with!
On 10 May I submitted invoices for an approved claim. On 11 May I called to ensure those invoices were received and submitted for payment. I was told that they were and I would see finds in 10 business days. When 14 business days had passed, I called and learned that the payment was still being processed. It has now been 6 weeks since the claim was approved - covering 4 months of care - and I will have to make a fifth out of pocket payment because of the delay in "processing".
I’m trying to file a claim. They transfer me to Intake but no one ever answers the phone. I can’t file online and no one returns my calls. What the heck am I supposed to do?
CNA is a very difficult company to deal with - They will take your money and when it is time to use the policy they will deny your claim. My family member (my mother) has paid for 20plus years and when she needed to invoke the policy they refused to pay. First of all- they claimed the caregiver was not affiliated with an agency- even though we used the same agency and same caregiver for 8 years (for my dad and they finally paid after seeking legal assistance) . Seven months later they have not paid one dime for my mother . Better off investing in stock market. I have appealed many times and lost several times. Will be seeking legal help ! Do not ever give in to this company.... Read More
I can't get through to anyone there! Please have a customer service rep. contact me about my policy or give me a valid phone number to call please!
This is quite possibly the worst LTC company you could have. After getting hung up on 5 times today I finally spoke with the rudest individual who was totally incompetent and incredibly rude. I wish I could shout this out from the rooftops and unfortunately, they didn't allow me to leave a review...which would have been scathing.
I am still in awe with how rude she was and can only hope that that call was monitored. My rating will be a zero if that is possible.
I don't understand how this company has a rating of 2.5 out of 5.0. All reviews are negative, which go along with my experience with this company. They have their hand out for your payment, but when it comes to paying out a claim they will reject for the slightest reason, delaying your payout. They are currently in arrears to me for 4 past months of valid claims from the same nursing home where Dad was domiciled. They are masters of the stall, and make receiving reimbursement for claims a frustrating and aggravating experience. Do not put any of your money into this, I'm thinking its a scam to put you off into death and keep the remainder of your payments. I rate them only a 1 star due to... Read More
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Top Rated
Our Partner
- Nation’s leader in Long-Term Care insurance since 1976
- As an independent brokerage, they provide unbiased information based on your needs
- GoldenCare has access to the Top LTC companies & discounts available
- They also offer Hybrid Long-Term Care insurance, Short-Term Care & Home Health Care plans