TotalProtect Home Warranty Review
51 Customer Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
- 30-day money back guarantee
- 6-month guarantee on covered repairs
- 24/7 support team
- 3 home warranty plans to choose from
- 40,000 pre-screened service technicians
- Save $100 when you sign up by phone, choose a Combo Plan, and pay your annual premium at time of purchase (not valid in all states; call to see if you qualify)
Latest TotalProtect Reviews
Very slow at getting the job done. Lots of extra charges involved when replacing equipment called them on a broken washing machine said it would be at least two weeks before someone could look at it.
I have been 7 years with this company, now that my AC start getting problems, they increase my deductible. I have call them about 5 time for problems with my AC, and almost always with the same problem. They sent a technician to my house that the only thing he do is patch the AC, and ask for the deductible. After 5 times doing the same I decide to cancel my police with them, and replace the AC by myself. At that moment they ask me for a cancelation fee, and the person that told me that, was very rude. Really a bad company and service. I do not recomend anybody to ensure their appliances with them. It is a wasting of money for a real bad service.
I've been a TotalProtect customer for 4 years. My washer-dryer (single unit) has started making a metal-grinding noise a few months ago and it has been getting progressively louder. In addition, the drier started ripping clothes and leaving what appeared to be burn marks on clothing about a month ago, consistently, on every load, so I submitted a claim to get the unit serviced. First issue - the first available appointment was in 3+ weeks. A Sears Appliance service tech came out at the time of scheduled appointment and determined that the unit needs new dryer slides/seal because the existing one was completely worn out, getting the clothes stuck, causing the ripping and rust stains.... Read More
I have called multiple times, no answer. This company is a scam.
I placed a service call on 9/19/17, I did not get an appointment until 10/5/17 but I was not to upset because Hurricane Harvey had just happened and I figured that because of the enormous loss was the reason for the long period for an appointment. Wheel the repair persons came out and repaired my stove but told me that my dishwasher needed to be replaced. So I still have e not heard from anyone and it is 11/6/17. I call 10/20/17 and was told that they would expedite my service order, still no call. Today I have been on the phone with them for two and a half hours, 28 minutes the first time, when the person answered they hi g up on me, called back on hold ten minutes, when the lady... Read More
I have never had a satisfactory response from this company. I have had to come out of pocket for much more than the company has. Customer service is non-existent. I would not recommend them to anyone. They have a good sales pitch and that's where it ends.
Have been trying to ge ahold of the customer sevice dept for 5 days. One day I was on hold for 1 1/2 hrs. Finally hung up. In fact I am on hold right now, 5th day. My contract is expiring and I AM TRYING TO cancel. Be warned this is not a good company. 8/11/17
I called the customer service because I couldn't access my online account. After an hour wait, the customer service representative transferred me to member services. After another 30 mins they asked me to call this number 18775509254. When i called it said "Thanks for calling Sears". I don't know if they are lazy or stupid. May be both. Be aware, they do not pay for modifications. If your appliance needs to be replaced they will only cover for example water heater. I had to pay almost 1000 dollars out of pocket plus so called 100 deductible for parts and pipe mods. The deductible is going up to 125. I regret leaving American Home Shield.
When I signed up for total protect, the assured me “Unlimited Claims Coverage; No matter what the total cost of repair or replacement, all covered claims will be paid for by Total Protect.” However, when my hot water heater cracked and required replacement, they only covered $648.65 out of the $1876.88 cost to replace. To make matters worse, the hot water heater was specifically listed as a covered item. TotalProtect also assured me that “There are plenty of service technicians in your area to help with any claim” and that “Total Protect pre-screens the service professionals in your area so that you’re guaranteed a reputable and trustworthy service company.” However, there was only 1... Read More
So far i hate it. I am with them about a year. May 18th our ceiling fan broke down, actually fell down. Filed claim. Had e mails about how they are going to take care of it. A week later i called them.been told electrician have our claim we should contact them. I called electrician. They said "we are all busy, when we have time we will get to it". Today is jun 13th. Nothing is fixed yet. So far i hate it.
Contract number 91750046. I be promised a check for my appliance that went out for 75 days. Every week they say 10 more business days. They cannot provide a copy of the check to prove it was sent. Long holds and long wait times every time I call in to find out where my money is.
Total Fraud of a company! Dont waist your money! I have this service on 2 homes. One of the homes had a fridge go out 02/24. A tech came out a week later and diagnosed the issue. Total protect couldnt find the part to resolve issue so they stalled for 2 weeks. On April 1st they said it would be another month because the part had to be made. On 05/01 the part they ordered ended up being the wrong part. 3 months later I still dont have a working fridge and now the supervisors wont return my calls. When I cancelled the service on the other property because of this issue the rep cited some obscure clause in the contract saying I had to pay the balance of the remaining year since work... Read More
they covered my Ac system paying for a new unit. It was not easy as I would have liked but they covered a 5k expense . The co pay for repairs was 85 so you were not fast to call on something you could fix yourself. When they were called they did respond and had great tech who did a good job. I would even say the tech were outstanding not trying to sell up service. etc...My only complaint was cost of coverage and the cost of co pay. after experience another service I got a idea of value.
Do not go with this company. Went against plumber recommendation to replace, but instead to get parts for a 12 year old water heater. Sent wrong parts twice. Horrible customer service.
At this moment I am not a happy customer - Total Home Protect has always provided us with amazing service. We have been their customers for the past 5+ years. Paid our monthly service fee without fail and yesterday we receive a notice that they are increasing their per occurrence deductible from $75 per occurrence to $125. That is Price gouging and I'm no longer a happy or satisfied customer. They stated that their corporate office did this so that they would not have to raise the monthly fee. Well I could understand if they raised it to $100 - but to $125.. No WAY! So FRUSTRATED! Searching a new home warranty company today!
RIP OFF! BUYER BEWARE!!! Premiums paid for 2 years. Sunday night refrigerator starts leaking water...call them to get a claim started. Call Monday to follow up...they can get someone out by Wednesday. Wife had to take off Monday to rotate towels to protect the floor...until a plumber could get out (First $100 deductible). Then I took off Tuesday to await the Service Tech. He arrived a 4:15 p.m. and needed my help with the fridge. He called TOTAL PROTECT to make sure the component was covered...it wasn't. They cover the ice maker but not the filter housing. (Second $100 deductible) They quoted me the part and labor...another $300 and I can buy the part myself and schedule the... Read More
Propane Hot Water heater goes out Friday morning. I call and they advise I have to use plumbers in their network and out of all the names they gave me, none of them worked on Saturdays. I found a plumber who would install on Saturday but Total Protect told me I would not be reimbursed for the costs. I use one of theirs and they come out Friday to do the diagnostic, unhook the tank, and now I only have cold water from my faucets and not the showers. Total Protect tells me later in the day, they will work on this even on Saturday morning but it could take up to 3 business days before I get a new tank even though my claim is coded URGENT. Monday morning they call to say they have sent... Read More
I've had total protect for over 10 years, and have been happy until now. I needed my ice maker fixed, they sent out a tech from Active appliance in Van Nuys, CA. 2 weeks later I find out the it isn't covered and the tech should have called to get the repair approved before fixing anything. Now Active appl. is sending me to a collection agency for the charges, spoke to a Karen a total protect and she said that it"s Active appliance's error and they won't pay... so I'm stuck in the middle... the have to pay $$$.
They claim that they will warranty your appliances and all you have to pay is the $85 service fee. THIS IS A SCAM. They contract through Allright Mechanical (which only has 1.5 starts on Yelp) and Allright attaches all sorts of additional costs that aren't covered in your contract in order to make up the labor cost that Total Protect doesn't pay for. I submitted two claims. The first was for an AC unit. Total Protect claims that the cost of the unit and labor was $800 (which they paid) and that I owed an additional $1000 for the uncovered costs that Allright was charging. I just submitted a claim for a water heater. Total Protect offered to pay $600 which is suppose to cover... Read More
I had Total protect for year's when I would make a claim they came right out took care of the problem paid my deductible which was $50.00 at the time no problem. I think someone else bought the company for the profits only I had two policies on two homes and I filed a claim for a water heater that burst,I called to file a claim they sent someone out but told them to charge me $400.00 why would I pay that when I suppose to have a warranty, I cancelled myplan never to use them again that's why I had a warranty so all I had to pay was a deductible not pay Total protect monthly plus pay for the water heater. THIS COMPANY IS NO GOOD!!! Do not waste time or money.
My first few experiences with TotalProtect were actually quite good. This last experience took a complete turn for the worse. When I didn't receive timely service from the appliance repair company they assigned, I called TotalProtect. They assured me someone would call me back...they didn't. When I called TotalProtect back to inquire, and told them how unacceptable their service has been, the customer service agent told me, "Why don't you call back and get somebody who cares." Then she hung up on me. Do not use this home warranty service.
We submitted two claims on or heating system. One was for a leak at the boiler and the boiler it self. When the first technician came out and look, he agreed and call it in that the pipe going to the boiler need to be replace because of the leak. Total Protect approve the repair! So he came back and cut the pipe of and determine the boiler was bad as well. So he called that in. I was not happy about his decision to quickly determine the boiler was bad, so i requested a second opinion. Total Protect then sent out another Tech who determine the heat exchanger was bad and that it was wired wrong when install. I call back to Total Protect and requested to speak to a manager. They assign me a... Read More
Worst home warranty I ever had to deal with I will tell everyone I know not to waste your money they tell you everything you want to hear and when it comes down to them knowing anything about the company's they send to your home it's a racket....the two companies they sent just wanted to have me pay $400 out pocket for repairs that the home warranty company doesn't cover and so I had a real plumber come and I didn't use this so called home warranty company and I paid $150 to fix the hot water tank!!!
Total Protect overcharged me after I canceled their services, which they continued to bill me. I was unhappy with their service so I cancelled on top of reading all their negative reviews on them, why would I want to do business with them if they have a horrible reputation from their customers and after I cancelled, they also tried to pull a fast one on me, by continuing to bill me. I called and complained but little did it do anything, they kept my money. They also didn't want to give me a cancelation number either. So I contacted my credit card for chargeback but the nerve that Total Protect would send lousy documentation on me trying to cancel my service, they were trying to get my... Read More
Called in a problem with our wall oven on November 11, today is December 6th and the problem has still not resolved. The day the service company came to my home he told me that the part needed had been discontinued but total protect has yet to take action to repair or replace our oven. If I could rate lower than a 1 that would be my satisfaction level.