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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
- Three combination systems and appliance plans available
- Plans starting at $40 per month for a 1200 square foot home (varies by location)
- Multiple upgrade options
- All plans include coverage for maintenance services
- File a claim online, via mobile app, through email or by phone
- No limit on the number of claims you can make
- Maximum coverage limit of $30,000
Latest Super Reviews
My old home warranty company when another direction and somehow transferred my account to Super. When tried to contact Super initially, was informed that they did not cover may area, then when I called said that they would, but services seemed to be very sketchy. Very poor, uncoordinated services. Don't answer phones and internet information was sparse. Don't cover what they say they would on the contract...always looking for exceptions and reasons why not to cover. They contracted with dubiously qualified providers. Took too long to hear back about approval for repairs (over a week), requiring me to call and when I did, encountered a rude representative. My renewal was fortunately... Read More
I have been a Super Home Warranty customer since 2019. The first couple of years this company was excellent at customer service. Between 2022 and 2023, the customer service and their service providers are terrible. There are long hold times, and you can't speak to anyone directly in a timely manner. They don't also return calls nor emails. As one example, I hired an independent contractor to maintenance our HVAC since it wasn't working properly. They confirmed we needed a fan motor. I filed a claim with Super and paid a co-pay for the HVAC service. Super's service provider inspected it and said there was nothing wrong. AC unit was still not working properly. I then submitted... Read More
We've had Super for 4 months and recently submitted a claim for a faulty showerhead stem. It took just over a week to receive a response regarding the submitted claim, then another 8 business days for them to approve the estimate for the repair. The amount the plan covers for such a repair is really minimal.
After over 10 years with American Home Shield, we switched due to poor customer service and increasing monthly subscription rates.
We will likely switch to Choice Home Warranty, due to better reviews and pricing.
Super has been disappointing so far.
The worst home warranty company that exists. There is never a live person you can talk too. Attempting to get anything done with this home warranty is beyond absurd. Horrible customer service. Response time also is more than 48 hours. They are quick to charge. They have a $50 administrative fee for cancelling subscription, which is unnecessary when they are not keeping their end of the bargain. Never again! I would never recommend this home warranty company to anyone. If you are looking for a home warranty please look elsewhere. AHS, Select, Choice any other home warranty except this one.
I sold my home and am now renting. After 3 emails they still will not cancel my plan.
I work in the legal/real estate field. I have nothing nice to say about this company. They are among the highest in the industry. The SELLER paid for my warranty at closing, but Super automatically charged renewals TO ME without consent. Super required me to pay for a service call when the service technician never came out to my house. This last time, the tech utilized my personal photos, performed an evaluation using my pictures (without even looking at the work) and then Super denied the claim, stating that I should have regular service company maintain my equipment, and if I did, they probably stepped on the equipment and broke it. I have not disclosed that I in fact do have a regular... Read More
When I gad a $600 problem w my regulator on my air conditioner you offered to cover $150.
Not what our contract states. Dishonest business practices.
Will not renew with you when you do not cover what you agreed too.
Garbage! Do not purchase warranty! It's a waste of money. Had A/C issue, blamed it on preexisting condition. Had an oven making loud noise, they said if it still works they wont repair for noise issue. USELESS!!!
We purchased a new home in Sep of 2021. The realtor recommended this Hone Warranty company. All was fine until we started the AC in April of 2022 and one of the AC units was not blowing cold air. I put in the request to Super for evaluation. The service technician was prompt but not sure of the problem so they had to send another technician out. He found a leak in the evaporator coil. The AC was working fine in November but not used again until April. The AC is 20 years old. The diagnosis was 16 days ago. Super took 3 days to review then stated their review was pending the Home Inspection report. I responded stating that if the home inspection report was prerequisite then it... Read More
I don’t know who wrote the “fantastic” reviews below, but I suspect bots or company employees. I’ve had Super 2 years, and used them a handful of times. I would say that 2 out of 5 times were good experiences... the rest were bad (so less than 50% success rate) and what is the worst is all of the stuff they find reasons not to help with. They find more reasons to not cover things than anyplace I’ve ever seen. And every time their answer is sort of a snotty, “Well OF COURSE we won’t do that; we’re a home warranty company!” Funny, I thought your whole schtick was that you were better than a home warranty company. Shattered plumbing pipe with massive kitchen flood? Not covered.... Read More
I've only had Super for less than five months and have made only one claim. This single claim has been absolutely horrendous. I've had to call multiple times, I've been told misleading things, and had them close out my issue without anything being resolved. I've had to call multiple times and talk to tons of people with no resolve in sight. I'm currently in the process of figuring out how to cancel the policy so we can move to someone else. I've rarely had such horrible service and I have pretty much nothing nice to say about this company. The app isn't even well designed or user friendly -- it glitches often and gives very little information or flexibility.
Horrible service. Our oven went out, contacted super on October 6, 2021. Took 3 weeks to resolve then they said that they would issue a check and as of November 30th NOTHING!! The6 just don’t care. No one is held accountable.
Finally, a company is bringing home warranties into the 21st Century. And, I like that they're an ethical company doing things right. It's about time. Love Super!
Called Super with the HVAC. Dispatched servicer to my place the very next morning. Professional, friendly, following safety protocols, and was respectful. Great service & coverage. Thank you!
Fast and efficient. Pricing and coverage are transparent and were as promised when we signed up. Prompt resolution to our claim. Very happy so far.
Grateful that my realtor recommended a Super warranty when I bought my house. So many breakdowns just in the first year, and I didn’t have to worry about any of it.
No one ever wants to deal with having to call the Warranty. Super makes everything easy going and stress free. Great service I would recommend them.
Been with Super for 2+ years. Their techs are professional, courteous, and on time and the Uber like tech/delivery experience is amazing. Thank you Super!
Great team. Great service. Professional and personable. Worked out all details to win me over.
Great group of people at Super. I like using the app better, but their customer service people are also really great.
Top-notch service. I love how I called on a Thrusday and got serviced the next day. Prompt Service. Very professional. Highly recommend them!
I really love this home warranty - other companies have left me high and dry, but these guys are legit.
My experience with Super Home Warranty has been nothing but outstanding. When I call, prompt action is taken and vendors they work with are as professional and responsive.
Super is worth every penny if you're a first time homeowner!
Great home warranty company focused on customer success and service delivery. Check them out!