ConsumersAdvocate.org
200 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. Learn more.
HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Latest HSA Reviews
I have been a HSA Home warranty customer for 15 years at 2 different properties and early on they were a good organization but my 2 most significant issues they have been terrible to work with. There is nothing customer friendly about how HSA does business. They are cheap and swindlers and not a trustworthy organization. Most recently I had a refrigerator stop running and the technician that was sent out was great he diagnosed the problems and indicated that there were 3 problems that lead to the failure of my fridge. His organization DM Repair LLC out of Des Moines summited the issue to HSA and indicated 2 of the 3 parts needed were no longer produced and recommended that the unite be... Read More
After 9 years of paying this company this company our furnace needed replaced and they refused. They have been giving us the run around for months and now it’s literally freezing outside. They kept sending a non reputable company even had a man come and make advances at me while telling me nothing was wrong. When we finally had our own companies come in and do full checks there were many issues and they red tagged it. Our course we reached back out. They finally sent someone with more knowledge who went back and forth with them stating it needed complete replacement and they refused. They wanted us to fix the motor blower then they would recheck. No company will touch it because with... Read More
Kitchen sink was clogged, they sent (NUSSBAUMER PLUMBING) to snake it but couldn't get it done and didn't know why. They recommended going to the basement and cut pipes to snake it from there. They said, they will call back with estimate but never did. As a good owner should do, I called a local plumbing company and they came and snaked it and knew the issue (grease trapped) had the right tools to take care of it. In short, the local plumbing company got the job done. Of course I paid for this out of pocket and it is disappointing that HSA Home Warranty was worthless when I needed them because they sent incompetent plumbing company.
We are on day 15 of no heat and no response on our furnace coverage. It is still processing and the tempratures are in 30's and 40's. When we call we were told it was going to be finished in 24/48 hours. That was last week. Yesterday were told it would be approved yesterday. Still being processed and only getting answers from call center. This is unacceptable and unprofessional to keep someone waiting on an answer when it's the winter months we are not into.
TOTAL WASTE OF MONEY! PAID THE $100 SERVICE CALL TO BE TOLD THE FURNACE WASN'T COVERED IN MY RECENTLY PURCHASED HOME. THEY SAID IT WAS FAILURE DUE TO WEAR AND TEAR, SO UNLESS YOU HAVE ALL NEW SYSTEMS AND THEY BREAK DOWN THEN YOU ARE COVERED BUT YOU PROBABLY ARE COVERED WITH A WARRANTY FROM THE APPLIANCE MANUFACTURE. WISH I COULD GIVE A 0 RATING.
I closed on a residential property in the morning. That afternoon I received an email asking me to activate my warranty. Eight days later, long after payment left escrow, I STILL cannot access my warranty. Customer service reads scripts well but could not make a difference. FIND. ANOTHER. COMPANY.
First issue with needing electrician 3 years ago- addressed swiftly without issue. For the last month, we ordered a service request regarding our dryer not heating. The service provider they assigned no showed and no called, today was the third time. They NEVER came but went ahead and ordered parts to be shipped to our house. Its been almost a month and we're still unable to get anyone to come or reach anyone. We've called HSA and the service provider multiple times. HSA rep states the the wait time 56 minute for them calling the service provider and that we need to call back to HSA to try again (and include that they'll email the service provider). They can't close the request due it... Read More
I would not recommend this coverage! We experienced a compressor failure on a late model LG refrigerator recently. After waiting 4 days for a technician, we were told the repair couldn't be complete due to technicians calling out that day. We were then told the repair would be completed the following week. Since then, we've be given multiple dates for repair and delivery of the new compressor (none accurate). After speaking with HSA directly multiple times, we were instructed to call Sears directly (southwest Asia call center). They could not answer anything (only a scripted reply). When we questioned them for an accurate repair date, we were hung up on. We are going on 3 weeks with no... Read More
Going on 3rd week now waiting to get MORE parts for a dishwasher. They get you a service person of THEIR choice. Had our hvac company check our furnaces and both had cracked heat exchangers. Yep pumping carbon monoxide directly into our home. Had our company replace both furnaces and then contacted HSA. Oh we can’t reimburse that because you didn’t go through us. I guess we were suppose to die of carbon monoxide poisoning instead of getting the systems fixed right. If there were 0 stars that’s what I would give them. Waiting is sometimes deadly! Will never recommend them!
Terrible service , no communication, had heat pump break down , service company recommended replacement due to condition and age. HSA would not replace as with the models available they will not fit in my home. There is only one brand that would fit and they refused to replace the unit and my only option was a cash out of 2 grand , when now it’s going to cost me close to $7 grand out of pocket. This company is a scam and does not support the warranty when you have a real issue. Been a customer for 8yrs .
Unreliable and do not live up to their contractual requirements. I spoke to multiple libels and they either once their risk folks deny something they will never change their mind. Skip this company and search for top 10 home warranties. They are terrible.
I have submitted 4 different claims to HSA and all of them were cleverly denied. Once one was approved for my Hot Water Tank...it took WEEKS and I mean WEEKS of back and forth to get them to even make a move on getting THIER contractor to do anything. This is by far the most unreliable and disappointing warranty service I have every experienced. My next step is to start a fight to get my money back because I have lost more than I have been able to use in this relationship. This company is terrible and their customer service is all outsourced and argumentative.
While each representative is friendly enough, the extent of service is them repeating verbatim that the authorization department made the decision that my charges were not covered and recommending that I consult directly with the vendor for clarification. I consulted with the vendor, who was also unclear. When I asked for an escalation, the gentleman to whom I was transferred, referred me to my contract- section F, bullet 5- however, when I questioned the existence of the terms "hanging or suspended" in the language, his tone became more annoyed and he stated that the decision was final. I asked for the opportunity for completing the survey, which was available on all 3 previous calls, he... Read More
my fridge has been out of service for 2 month, trying to call the customer service and all they say "the dispatch is trying to find you a vendor" its been two month we are living on a mini fridge a family of 5, they are horrible, i am trying to call them every 48hrs and asking to speak to someone responsible but no luck in that, they are the worst, even I asked to give me approval to bring my own vendor and they can reimburse me after and they are not replying on that either, they are really a very bad company to do business with
After they sent out a drugged out service tech that looked at my HVAC unit for 15 minutes and told me I needed it replaced, I received a BS voicemail stating it was an "improper install" and that was that. I had another company come out and the unit has been running flawlessly for the past three years. This company is an absolute FRAUD. They just "auto-renewed" my contract for an extra $240 a year. I threatened to call my state's attorney general and they canceled it. Don't let them tell you the contract can't be canceled! PLEASE, PLEASE, PLEASE stay away from this company.
Our AC quit working on a Sunday. Initial call out took 3 days to happen. Not too bad, considering that it's summer. However, it was determined that the AC Compressor had to be replaced. The parts had to be shipped to the Contractor. Initial estimate was 3 to 5 days. Actually confirmed that the parts were on a truck, somewhere. Then, viola, estimate was changed to another 3 to 5 days. We've been waiting for AC replacement for over 2 weeks. And then new estimate is that it will be another 3 to 5 days before that actual parts get here, let alone waiting on the Contractor schedule. I attempted to escalate the issue with HSA. And I received the same response. This was a supplier... Read More
I'm glad I didn't pay for the plan. It came with the house. So far I've scheduled 2 listed items for repair, and both were DENIED! Customer service is terrible, takes forever to actually speak to someone and so far that has been a total WASTE OF TIME. If I could give them zero stars, I would!
Absolutely awful experience. We've been dealing with them for almost 2 months on an air conditioner. They vendor they use claimed to fix it, charged us an extra $75, it wasn't fixed. They had them come back, said a new control panel was needed and would take a few days. 2 weeks later still heard nothing. Finally go ahold of them and "it just came in" claimed they'd be right out. Never came. Couldn't get a call back. Contacted HSA multiple times and they claimed they'd escalate it and get back to me. Never heard back. Husband messaged the servicer on Facebook and they finally came back out. Apparently control board was never in. They worked on it and now it's shaking and buzzing. Called... Read More
HSA Home Warranty--HORRIBLE CUSTOMER SERVICE!!!!! I WOULD GIVE THEM NEGATIVE 8 on a scale of 1-10 !!!! I have been waiting on an A/C compressor for 13 days. The initial impression was good, but once they realized they had to replace my A/C Compressor, they drug their feet in getting the parts ordered and "messed up on the Purchase Order" of the compressor. Originally, they sent the contractor out right away, which was great w/a quick to diagnosis of the issue and ordering of the parts. However, HSA did not order the parts correctly!!!! I was told 3-5 days the first time I called....then 5-7 working days.....I called again and there is no record of the order....I got told "Oh..there is a... Read More
I have been a consumer of Home Shield Alliance (HSA) since January 2021. For the most part I have mixed reviews of this company and their affiliates, but this most recent incident has impacted my views on the company. There has been no effort to keep my family abreast of the process after a technician was sent to our home. I have not been updated with a call or email detailing any more information beyond what I knew after the technician left that parts needed to be ordered. Today marks the ninth day I have stood in silence, awaiting any type or correspondence and I could not stand by anymore. I spoke with a multiple representatives, who informed me that the appliance company had not yet... Read More
There customer service is poor never return phone calls and still owe me a refund I been waiting over a month to get a phone call back
DO NOT WASTE YOUR MONEY! NO HOT WATER FOR ALMOST 3 WEEKS! If I could give them no stars I would! We have been with them for YEARS and had no issues on cheap fixes. The minute it becomes too costly, all of a sudden there are "no contractors in our area". I was given the option to find my own contractor but NO ONE would work with them! Not even to call them and give an estimate! I offered to email an estimate to them but NOOOO it had to be the company calling them! I eventually gave up and paid for the work on my own and canceled my account. DO NOT WASTE YOUR MONEY!!!
A WHOLE LOT OF CRAZY! Pretty horrible. It’s taken months to get things repaired and there are serious quality problems with their vendors. They also refuse to repair many things. The vendors will lie and refuse to repair things. The customer service people lie and say the item isn’t covered. They try to charge for a second opinion when they aren’t supposed to. Their customer service people aren’t trained, so even if they try, the representatives don’t know enough to help.
It’s ridiculous beyond imagination.
We had below zero weather. This place sent a company 6 times that was unable to fix our issues, and we were without heat for over a week in this weather until we had to hire someone to fix the issue with our own money. They literally had us on the phone for over 10 hours combined and it was the worst customer service I have ever had. The supervisor (after calling back days later) refused to provide an assistance or rectify any issues we had, and also refused to provide us the terms of our contract or their company policy in these situations. I would NEVER recommend this company. They give you the run around in deadly weather so you will have to eventually just pay for someone out of your... Read More
This is the worst company I've ever dealt with!! Stay as far away as possible. We've had a washer/dryer unit in the condo we bought in September in disrepair since early October. They have been the absolute worst to deal with. Outsourced overseas customer service that has every agent reading from the exact same script verbatim! We are so angry we've paid for a warranty from this company. If I could give them a negative number rating I would! Horrible!