HMS National Home Warranty Review
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77 Customer Reviews - see all comments
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HMS National is a home warranty provider based out of Fort Lauderdale, Florida. They also offer real estate errors and omissions insurance in order to provide protection against unforeseen circumstances. Their unlimited service guarantee is extraordinary in the industry, and their most positive feature. They are a BBB-accredited company with a B rating.
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Latest HMS National Reviews
I have had a Home Warranty Protection with Total Protect/HMS for many years now and I have been, for the most part, pretty satisfied with them. But the last dealing I had with them was terrible. I agree with all those who are saying they service sucks now. When my heavy-duty microwave with an exhaust fan broke down, they sent Sears Home Services to fix it. The technician barely looked at it and said it was broken beyond repair. He said he will call in the management and ask to recommend sending in a new one as a replacement. So far so good. But this is when the nightmare began. When I called HMS a week later, inquiring about the new, replacement microwave, they said they will... Read More
SCAM! SCAM! SCAM!.....BUYER BEWARE.... I would not go with this company if it was the last one on earth. I wish there was option of strong dislike........or 0 stars We bought our house and the HMS home warranty (or Cinch warranty) was added at time of sale. Our refrigerator malfunctioned recently and we had a major leak in the kitchen and water seeping to the downstairs neighbours ceiling. I called this company immediately and they gave us phone number of a service provider in our area who will come out to check and repair. They immediately charged me 100$ deductible. I was supposed to call and set up appointment with the provider. After several hours I could get ahold of the... Read More
We bought HMS home warranty for our new home purchase. Our 1st claim was an electric ignite fireplace that would not start - denied as out of scope. More frustrating, the refrigerator water line stopped due to an insulation breakdown that caused sweating on the back panel, then rust and freezing that stopped the water flow. Claim submitted, claim denied - why? No coverage for issues due to rust. We appealed the claim with support from the technician who came to look at the issue. Claim again denied - this time they claimed they only cover "mechanical damage due to normal wear and tear". We expressed that this was the issue and that insulation failure was a mechanical failure. HMS stated... Read More
I never write reviews, but this warranty company is amazingly bad. I have never had such a horrible experience with any company. I had a policy for 6 years with HMS (Cinch). I filed a claim for a dishwasher, which one of their technicians had supposedly fixed (with a part that stopped working a few months later). The new technician came, for a $100 fee, and claimed the dishwasher wouldn’t be repaired because the issue was an infestation and it wouldn’t be covered by the policy. The claims department said I would need to challenge the claim and get a second opinion from my own technician, then send in supporting documentation. I had a technician go out and confirmed there was no... Read More
Have been without heat for8 days, paid the $200 deductible for a tech to look at heat pump. Part is on order but no one can find it, no one returns my emails or phone calls. We paid three years up front for HMS warranty so we are now out $1257 plus the $200 deductible, no heat for 8 days and they do not consider this an emergency. Also if pipes burst due to no heat they told me they are not responsible. We are renovating prior to move in and no contractors will come and do work unless the heat is repaired. So we are now paying rent and a mortgage on a condo with no heat that no one will work on. But HMS is fat and happy because they have all of our money and have done zip to repair our... Read More
Fridge stopped working soon after purchasing my home. Contacted HMS and they sent out a contractor the next week. I was told I had two options to wait two months for them to order and receive a new compressor or take the cash buyout to purchase a new fridge. Decided to pick option 2 (they said I should receive a check within 10 business days), I waited 6 weeks and have yet to receive a check. After several days of going back and forth, HMS decided they were going to drop the claim because the claim was made to soon after I purchased the home. If this was the case, why didn't any of the individuals I have been speaking to say this before? Why did they even accept the claim and send out a... Read More
I wish that I could give negative stars. This place a sad and poor excuse for warranty. Its a cheap imitation of a true warranty company. They basically cover nothing and you pay for nothing. Realtors and Title companies should do well to stay away from this place or else they will upset their clients and likely will face backlash as a result, since the buyer has no control over the choice of Home Warranty when buying a home. We bought a home and 3 months in noticed mold growing in a hallway closet. We contacted the warranty and they had an AC company come out. We paid our deductible just to be told that they could not proceed until we cleaned up the mold at our cost. They then closed our... Read More
I have been using this insurance company for over 3 years, since we purchased our home. Since I've have them, I've had to file 2 complaints with the BBB regarding poor service. Recently, I reached out to them and filed a claim for my over the range microwave. On 09/13/19, their 3rd party service provided determined the fuse was gone, they would reorder it and contact us. I waited until 09/23/19, and contacted the 3rd party service provided who advised me their request to purchase the fuse was denied. HMS never reached out to me from 09/13/19 - 09/23/19/ I contacted them to find out they were replacing the microwave, Great, right? They provided me the website and model # for the... Read More
Covered plumbing issue has been denied. Plumber confirmed that the issue is inside/under the house but the claim is being denied for being "outside" the home. Attempts to talk to a live person were near impossible and once we got to someone they spoke such broken English they are almost impossible to understand. That person said the issue would be covered but we've not learned that they put in a new claim for a bathroom issue (bathroom was never mentioned). The plumber has been on the phone with them over an hour and despite telling them again and again that the issue is inside the house they keep telling him they don't cover outside issues.
This is the most frustrating home warranty company ever. We had a fire in our water heater and instead of repairing or paying for the repair they blamed others saying "somebody messed with the gad line" and cited fine print and refused to pay. I would advise homeowners to stay away from this company and save their hard-earned money.
I have had HMS for two years. I had filed a claim for A/C repair 4 times on my upstairs unit. This unit is 15 years old and the compressor has been completely exposed to the elements during that time. Two days ago the compressor broke down and I filed another claim. The technician reported that it could not be repaired and needed to be replaced. HMS denied my claim citing the fins on the unit were bent blocking air into the system which ultimately burned out the motor. They said this damage was not normal wear and tear. Again the unit is 15 years old and exposed. They did not fulfill their obligation per the contract since they denied my claim when the system needed to be... Read More
Fridge broke and after 2 weeks with one company (1/5 yelp rating) and not finishing the job, we got a second company with a timeline of about a week. Current total time without fridge: 3 weeks, expected time without fridge: 1 week, expected remaining time: 1 more week, 4 total.
Our A/C unit died after 10 months of our home purchase (only 3-4 months of usage) HMS sent out a technician that claimed the unit was tampered with (we didn't touch it) and therefore, denied the claim. Also, we found that when the technician left, we didn't have a thermostat so the heat is also inoperable. I've always been leery of extended warranties offered by third parties and this is exactly why. Now we are stuck with a deductible for the service call AND have to replace the entire unit. We're trying to escalate the situation (again, we did not tamper with the unit) and are now getting the run around. I wish I could give less than 1-star. Completely worthless!
HMS is the Worst. We have been without AC for 3 weeks and still no sign of when it will be taken care of. The first company diagnosed the problem sent in the request and HMS ordered the parts. Then that contractor quit working with HMS. They sent the parts back. Then HMS sent out another contractor. Same diagnosis. HMS ordered the parts again. The new contractor said they are still waiting on parts. This coming is far from legit. Beware.
On the whole, my experience with HMS has been deeply disappointing, and I would not recommend purchase or renewal of a policy. I closed on a home in May 2019, and the sellers extended a home warranty with HMS. In June, our AC compressor stopped functioning. We paid our $100 deductible to the approved HVAC technician, who reported his findings back to HMS. I was then informed that they were not contractually obligated to cover the cost to repair or replace the unit because of "improper installation." After having the unit inspected by an independent technician, who determined the cause of failure was loose wiring, the AC was up and running and has been functioning fine since. I called HMS... Read More
HMS is a scam and they are in it with the shady companies they are contracting. If I could give a zero rating I would. Three stars are far too good. Check out their website, their rating there is 1.9 and this is too high. We are one of the many unhappy customers who received HMS for free for a year when we bought our house and felt secure and protected thinking we were covered. A few months after moving in the dishwasher panel stopped working. I called HMS and received the info of a company to fix it. To my surprise I had to contact them myself and schedule an appointment. It took a week for somebody to come by and I had to take a full day off. The first thing after getting into the house... Read More
No problem with the replacement of the water heater. When it came to replacing the air conditioner it’s been a battle for the last 3 months. None of the places around here will work with them. DO NOT USE THIS COMPANY.
We started our claim for non-functional AC on Monday exactly a week ago with temperature ranging in high 90's to over 100 degrees. Our parts were supposed to be ordered and here on Friday with the weekend installation. We found out on Friday that they ordered wrong parts! Now, we did not know this until our installer brought us up to speed. When we called HMS, they gave us the run around that the installer was wrong and parts have been ordred and arrived on time. Took 3 phone calls for them to realize what they did. Now when we call they say they can "send an email out" to the authorization department to expedite new orders for us and the parts should be here in 3-5 days. No... Read More
I work in customer service and I understand their procedures. That being said. My fridge went out on June 25th and scheduled me for July 3rd originally, which got push to the 8th, and then the 12th. The tech came vacuumed and cleared the exhaust. He said to wait 12-24 hours to see if it's working. Here we are 24 hours later and fridge is as warm as it had been for the last 21 days. I have been offered no solutions, I'm eating 2 fast food meals a day and that alone is now up to $200+. Now the next available appointment is the 19th. I'm horrified and angry enough to actually write a review for a change. If you're looking for a home warranty. Save yourself money, headaches, and 3 weeks of... Read More
I have had nothing but issues since day 1! The companies that they work with are scam artist and issues are never resolved. I have had better luck contacting companies on my own to resolve problems I've had with my home. I've had HMS for a year (I did not cancel due to the previous owners that I bought my condo from paying for my home warranty) and none of the companies that they have sent out were able to fix two of my toilets (I ended up calling another company myself that was able to fix it), and misdiagnosed why I would only get hot water from my shower heads (they replaced the water heater but the cold water ended up being due to old faulty shower knobs). On top of this, they sent out... Read More
Horrible service! They made me wait over 4 days to get the part to repair my refrigerator (less than 7 years old). The service technician who should of shown up between 8 to 10 showed after 10:00am. Then, he said it will take an additional 3 days to get authorization from HMS to make the repair. So, a family of 3 did not have a refrigerator for +4 days. After the repair work was completed, the technician said to keep the refrigerator empty for another 24 hours! Horrible experience! Don't use them!!
If I could rate them zero or negative I would. This company is unethical and a well oiled scam machine. I have no idea how the BBB allows this business to take people's money and not abide by the contract issued. Everything stated by other reviewers is true. When you call, they try to redirect you to their website which is the most ineffective communication mechanism I have ever encountered. Their IVR system recognizes you and know more about you than the service representatives (when you eventually get through to someone). Each call takes at least 15 minutes and you get the complete runaround and limited forward progress on your case. At this stage I am 3 weeks into the... Read More
My wife and I have a HMS warranty on our house. Bathtubs with jets are covered under our policy. When a guest turned on the jets the tub leaked. We contacted HMS to get someone to work on the tub. They assigned a plumber to work on it and when we contacted the plumber they said they don't work on jetted bathtubs. We have had 5 other plumbers assigned to us by HMS since then and when we call them to schedule the work they all say the same thing. They don't work on bathtubs with jets. HMS is supposed to be "making homeownership easy" but it feels more like they are making it a lot of work. HMS should know who works on jetted tubs before they assign them. It's been 2 weeks that we... Read More
Poor follow up with customers, Services are not rendered in a timely fashion . Poor follow through with home warranty company and service provider. The customer has to initiate all f/u phone calls.
unhappy customer
The A & W Heating and Cooling guy they sent out came in a rusted out van with no decals on it; it was very unprofessional. He told me that I had and air flow issue, maybe my ducts collapsed (I have metal ducts). Also had wires loose that he put back. He told me to have the duct work looked at because that was not covered with the warranty and that he would come back. Before he left I asked him if he was going to give me any paperwork on what he had done and diagnosed. He said he would email them and I should get them within an hour that same day. I never received anything from him. Fast forward, a week later I had a another company check my duct work. SURPRISE EVERYTHING WAS FINE... Read More