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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
Latest Choice Reviews
The technician arrived on time and was very thorough in finding the problem with our freezer and it didn't take a long time. He will have to return with the parts he ordered and make the repair.
This was my first call. Everything was fast and apparently my problem was solved. I have to check if appears again (as the technician suggested me). The technician was great and seems that knows what to do.
I hope that I made a good choice to join CHOICE Home Warranty.
Till now pretty good.
Great customer service. Choice is a really good company. I recommend it to my family and my friends.!
Great customer service and Choice Home Warranty is a very good company. I recommend it to all my family and my friends. Thank you, Choice Home Warranty.
Excellent , service. Very fair . Had them for over 7 years
I was able to do everything online. It was speedy and accurate.
I entered my claim on line. Within an hour it was accepted bychampion Appliance.
The date and time selected for me was not a good match.
I immediately called the service number provided by Choice.
I spoke with the Tech, Justin and explained my situation and asked he he could come out out any sooner.
To my great relief, he was in my area and asked if today in twenty minutes would work I very happily stated, "of course"!
He arrived and assessed the problem and would order the part.
That's what I call "excellent service"!
Thank you CHOICE and thank you Justin!
Ihad to call twice for claim otherwise it would have been 5*..The Tech was great
The tech seemed knowledgeable and was courteous and helped. The reason it was a 4 and not a 5 was our window for the appointment was 12-5 and he showed up at 5:30. I am not sure who controls it but we waited all day and it is very inconvenient. Giving a phone call a half hour before arriving would be helpful so I have time to get home and not put my entire day on hold.
My first experience with filing a claim online was very simple and had a technician call within the first couple hours. The problem was investigated and it was approved for repair by CHW. My repair was completed in an hour and back to normal operations. Great job to CHW and the plumbing team!! Thank you!!
did not cover replacement cost or installation, however with the discount from whirlpool and free installation provided by them the check provided by Choice Home Warranty will be sufficient.
Not happy with unexpected additional cost.
I know the price of the water heater and know where it was bought.
Easy to submit a claim and to schedule a repair dispatch / appt.
great job! I love this service! I hope you can help me indeed. thanks
I find CHW to be fast and efficient when needing help ,I'm very satisfied with their services 😊
At first I left a five star review because the service was prompt and reasonable. I was offered a cash amount since the repair couldn’t be completed. Since then I have learned that it actually takes 3weeks to a month to actually receive the electronic gift card. That is absurd in our digital age. Not getting a replacement for an item for a month is really negligent in my opinion. Im still hopeful this a good service but I dropped the rating to average for now.
The air conditioning technician arrived on time. Was courteous, and explained the problem and corrected it.
They don't cover the cost of repacements. Our older washer's transmition went out and the entire washer had to be replace. Neither the machine or parts are made any more. Choice Home Warranty found every reason possible not to pay a replacement cost for a new washer. A new washer cost $539 they only gave me $406. And of course I have to cover the delivers, installation, taxes and carting the old one away. because of my age and health I am unble to do any of the that. The final price for my "supposed to be covered" washer was $718. All of that should have been covered. Do not buy a Choice Home Warranty. The only good part was the Lady I spoke to at their company. Real nice... Read More
9 days afrter claim for tech to show up now waiting for a Lowes gift card to but a new washer
This company deserves 0 stars for dishonesty and deceptive marketing and advertising. They will take your money and then try to get out of fixing everything and if it needs to be replaced they will give you only about a 1/10 the value and act as if they are helping you out. Save your money and shop elsewhere
Great service. More than once it save me. I would highly recommend choice warranty for your appliances
Chris Rooter is an absolutely amazing plumbing company. I remember they did work for me 4 years ago under Choice and I made sure to save their information because they did a wonderful job then an amazing job this time. They will always be my go-to company for all things plumbing. The technicians are always very honest, knowledgeable, friendly, and kind.
I cannot say enough about this particular company they are just 5 stars⭐ all the way around.
Our plumber was very professional, congenial, explained details very clearly, and got the job done.
Immediate response and assignment appreciated. Repair company excellent choice.
Fast and thorough fix Best in class customer service!!
called in clain for sewer stopage. still haven't heard from a plumber. expect better response time. Have several offers in mail for prompt and guaranteed service. Step it up. Plumbers that respond to your calls are usually out for more money. I just need my sewer drain opened.
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.