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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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Latest Choice Reviews
The tech was very responsive and easy to reach ! I appreciate his professionalism.
Response time was quick . Notified that they had the ticket. Notified me me when he was on is way
Starting my account was easy everything was explained completely. Cari was very helpful.
The plumbing service from Jan General Services was excellent. On time, good communication and was very thorough in repair on toilets. The Choice warranty system worked well also.
i Absolutley love the service that i know yall will get it taken care of you have always covered what you said you would. My biggest complaint is just the sheer amount of time it takes yall to find the initial technician. Its July in the south the hottest part of the summer. 3 days to find a tech then another 3-4 days for them to come out, then 3 days for yall to figure it out together of what your going to approve so now they get the authorization so they order the part and now wait a week for it to come in. in the mean time is 95' in my house waiting on yall to figure it out makes me loose my shit! Look at the date i made the claim the tech wont be able to get here with the part until n...Read More
Very helpful and very professional and respectful also very polite easy to understand and helpful
Kevin from Airzone was friendly and professional. He took care in his work.
Service person was great! Our issue was resolved as quickly as it could be…
The repairman was courteous, helpful and kept me informed in a timely way of his schedule.
I was very pleased with the way I was treated by Nathaniel. He took the time to address my disappointment with my prior warranty company and point out how Choice Home Warranty was the better company by far. Choice provided more coverage at an affordable price. In fact affordability is not just a buzz word it's a promise to consumers that shows they matter. Choice Home Warranty delivers on that promise. Thanks Nathaniel and Choice Home Warranty.
The 3rd party service technician who came out from Green Tech Repair was 5- Stars but Choice Home dropped the ball a couple of times regarding this service call. They kept providing misinformation about the timing and the fee for this call. Luckily, the third party vendor - Green Tech Repair was informative and reliable. I would highly recommend Green Tech!!!
Excellent work by repairman on time and knowledgeable friendly and gave a good explanation of the problem
Thank you for getting back with me so we could solve this issue of my plumbing problems
We are back to Choice Home Warranty since we tried another company and wasn't pleased with their service. We extended our service per recommendation of Luke Powers. Appreciate him explaining details for the top plan and the discounts that go with extending plan.
Arrived on time. Professional. Respectful. Efficient. Addressed the issue. Explained what he did to correct the issue.
Very timely response.
Good customer service.
Technician from company selected to evaluate my system was very accommodating when it came to scheduling time to assess my AC system.
Claim processing very slow.
Technician he check gave me negative answers mean no longer can use this unit.
I am waiting next step
Explain everything step by step, I just got this plan service.
CHW is customer-friendly and takes prompt action on complaints.
The CEO, Jim Mostofi has graciously offered a discount of$125 with one month service free. I hope and wish the concerned authorities take note and action accordingly.
Side City Plumbing sent 2 plumbers to my house to evaluate and fix my leaking toilet. They assessed the situation, explained the problem and how to fix it, and went to work. Excellent service. Professional attitude. Respectful of property. Polite and informative. We were very impressed and thankful for the service they provided.
Service company communication was great. All parts.on truck. Quick install and paperwork.
I have not completed my 30-day waiting period, but the customer service was good for signing up.
Jonathan that I talked on the phone he did a great job and I’m glad to be part of your company and have you as my home warranty company
I have some concerns about the amount of replacement value for the refrigerator we received. I was informed that the amount was not associated with retail value but ascertained based on the features and age of the system we had before. I did not receive a satisfactory answer as to how that value was determined as I could not find a single system with a French door for even double the value I was awarded.
Processional and effective services , quicker response, and reasonable change. I will recommend that company to everyone who needs this service
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.