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11,838 Customer Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
Latest Choice Reviews
Good coverage but responce time is long. May take a week to get help.
I had a great experience with Choice Home Warranty. The technician arrived right on time, which I really appreciated. He was professional, knowledgeable, and took the time to thoroughly check the washer.
Although the issue couldn’t be repaired, I was very pleased with how the situation was handled. They approved a replacement, which gave me peace of mind and showed they stand behind their coverage.
Overall, the process was smooth, and the service exceeded my expectations. I would definitely recommend them to anyone looking for dependable home warranty service.
Juan was on time, friendly, courteous and completed the repair quickly. He also offered useful advice on operating the dryer.
Very friendly and very helpful and helped me understand the problem with my dishwasher
James was very helpful, knowledgeable, and great to work with. Very much appreciate his assistance.
contacted Choice warranty regarding my dryer, I called instead of completing on the internet. My representative was clear in explanation and delivered. The technician from Eyebee Solutions came out prepared and completed the repair in a timely manner, and since I was able to give the error code, he had the correct part with him. This was my first call after having Choice for a few months (7) and all was GREAT!
Jean Milien is the only decent, competent human being I've ever encountered at Choice Home Warranty.
This review is for his professionalism and work ethic.
To the POS case manager named Yulis: You lied, you got caught, now you should be fired. Suck it, you were wrong, I was right. Would love to meet you someday and convey just how stupid you are to your face.
Technician was knowledgeable and efficient. Promptly diagnosed problems. Very pleasant and personable!!
Was having problems with my garbage disposal not working properly choice sent a technician the next day and fix the problem, The technician that came to the house knew what he was doing.
Very well informed of coverage and senior benefits. Operator was polite and even took the time to look for senior extra benefits.
The technician did a pretty decent job. I am not sure if this comment is supposed to be specific to this repair and the technician or general about CHW. If the latter, my rating would be the same but I would say more:
I am very happy with CHW for the most part. Service quality of the technicians assigned greatly varies, but the CHW people always respond with care and try to meet my needs. So, they value customer satisfaction. I had a great deal more than 10 years ago; a lifetime locked rate when you renew. Even if you move, you can keep it and transfer it to your new home besides the option of transferring it to the new home owner (however many years left on it-- a good selling perk!...Read More
Service is simple and comprehensive! The app is especially useful. Contractors used have also been knowledgable and timely. Very happy I got this service when I bought the house.
For the most part I would recommend is service, but when it comes to a HVAC problem. I think there should be a faster option. If is 90+ outside and humidity is at 90% + waiting for 3 days to get it serviced is way to long.
The technician was very professional and friendly. Explained everything to me and revised all the components. His technical skills were very good. Would call to him again if needed.
I’m really satisfied with the job,the technician did a great job,Thank you so much . 😊
The repairman was great and very experienced with what was needed on our built-in GE microwave and did a good job of evaluating the microwave. Unfortunately, he was unable to repair our microwave because the parts required to fix it according to GE are no longer available.
The technician was great!
Prompt, courteous and very knowledgeable. He explained the causes of the problems and solved them.
Thank you!
The app is easy to follow, making placing a work order simple. Quick call back scheduling and confirming order. Definitely smooth and efficient.
I recently had a problem with my sewer system backing up. I contacted Choice Home Warranty and they were able to schedule a plumber the very next day. (Capital City Plumbing). We were able to work with the city to verify that the sewer mainline had a clog and then had the clog removed, all in the same day. Glad to have Choice for my home!
Technician was courteous, knowledgeable and competent.
Explained the problem thoroughly.
He was prompt. Called to confirm location.
He was very efficient and professional. I would highly recommend him to other customers.
Customer service was quick to response answering my questions and addressing my issues
Yusuf was very professional in his communication, efficient in his service, and provided us with a seamless service!
Helpful in finding a company to fix my toilet and when I called Choice Home Warranty was glad to speak with a nice lady instead of trying to navigate website. Thank you.
So glad we have a home warranty! And CHOICE HOME WARRANTY is my choice :)
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.