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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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Latest Choice Reviews
The technician was very professional and knowledgeable with respect to me, my dryer and my home. I'm well pleased.
The technician was very knowledgeable and informative about my refrigerator. He thoroughly explained my issue and what resolution is required.
The technician contacted me before the service visit and asked several questions to make sure he brought the correct parts. I provided the make and model of my built-in microwave and explained that it stopped working while I was defrosting food. The lights went out, and the unit stopped functioning completely. When the technician came to my home, he diagnosed the problem but did not have the needed part. He also explained that, because the microwave is over 25 years old, the part might no longer be available. He said he would check the warehouse and, if the part was available, he would return to complete the repair; otherwise, the microwave would need to be replaced. I later received... Read More
I used my warranty for the first time and it was quick. My issue was resolved and so appreciative for having this company for all my warranty needs!
He was great, trustworthy and so helpful!! He made sure I understood the issue for future awareness.
I just purchased this Home warranty and I haven’t used yet, so I can not give a honest opinion yet. But I will update my status in the future. But customer service was very helpful at the time of my purchase and offered Military discount.
The sales pitch for your product is a bit pushy and I asked several times to see a copy of the agreement and was told after I pay. Well, as suspected the limitations in 12 months on an item is $3k. That does not replace my refrigerator or my HVAC.
This is why I wanted to review the agreement before agreeing to give up my credit card information.
The tactics to get a sale or close the deal is not good.
I am extremely happy with this company. Our washer start making very loud noises. I called in and reported the problem. Next day I received a phone call from a repair shop vendor and was told they will come in next day. The technician came in and diagnosed the issue. Next day I received an email from the Choice that they are giving us a Lows gift card to replace our washer. Very quick resolution.
Great option for home warranty. Must be aware that contact with providers is not always too easy.
The technician arrived in a timely fashion, quickly diagnosed the problem and resolved it promptly. I couldn't’t have asked for a better outcome!
This was the worst experience I have ever had with a home warranty company. What joke from the time of contact until we were sick of being put off. They left us with an active water leak for over 3 weeks. We been put on hold time and time again as well as hung up on when we asked to cancel our policy. Wouldn't wish them on my worst enemy.
My furnace was reported out Dec. 6. My first appointment was to be on the 18th, which was unacceptable. I had to complain and got a new appointment for the 10th, which was still 5 days later. Repair was covered, which I appreciate, but won't be completed, until the 12th. Luckily, they were able to give me temporary heat, on the 10th.
Technicians were AWESOME! Professional, on time, cleaned up after themselves, and took the time to explain in detail what the issue was and what they were doing. Thank you Chris
They found a plumber and approved fast which was Eddyson plumbing. They was here with the issue fixed the very next day. Had another issue with garage door filed a claim a week ago and im still waiting.
Choice has helped us repair several things in our home. We've had appliance service, electrical, and HVAC thus far, and the technicians we have been assigned were great. It generally takes 24 hours to get your ticket assigned and most times we have only had a 2-3 day wait for service, which has worked out fine, as they were not emergencies. This has saved us a good amount of money on costly repairs that otherwise would have been expensive to deal with. Parts were covered, and all we paid was the service fee. For the year we've had Choice, it has definitely been a worthwhile investment.
It looks like y'all don't need a review. Because when you do a 2-point review it hits all five stars, automatically. Which gives the viewers a false rating of choice home warranty. Choice home warranty does not take calls, they only will call you back. But if your phone does not accept block calls, You will not be allowed to make your claim. Unless you use their website. And not everyone knows how to use the computer. So they do not serve all of our customers. Plus they claim that you have to make a up to front prepaid for the service. When the company comes out they collect the $75 or the service pay. But the company wants to also collect the 75. So then you're double charged, for the... Read More
Excellent Home Warranty company.
Service is quick and very professional
And process claims fast.
The 1st and 2nd technicians assigned to my claims were both very punctual and professional. They explained to me what the issue was and what caused the issue. I didn't like that I had to pay for two separate technicians to solve one problem because of a communicated error on my part (if I was a professional electrician myself enough to know how to properly put in my claim, I would have fixed the issue myself). But other than that, the technicians and CHOICE Home Warranty gave me excellent service!
Great service! The website was very easy to submit a claim and the notification about our service appointment was awesome! Great job!
I wish all your technicians would send an email confirming the scheduling you tell us. I did try calling him the day after it was scheduled and got no answer. Also, it would be nice if it didn't take over a week to get a technician out to the house. What happens if it's below freezing and the furnace goes out. We're supposed to freeze for a week?
Excellent service! I am very happy with Choice Home Warranty. I’m so glad I chose them—it gives me confidence and peace of mind.
It was so easy to submit a claim through the app. Almost immediately, we were assigned a repair company and received an appointment. The issue was promptly taken care of and the company that was chosen was very professional and knowledgeable. I am very happy with the service provided and highly recommend Choice Home Warranty as well as Lone Star Appliance Repair .
Excellent. Professional and very knowledgeable of his craft.
Thank you for his expertise.
Mach 1 Home Services did an outstanding job repairing my air conditioning outage. Their attention to detail was impressive, and the technician provided excellent personal customer service throughout the entire process. Everything was explained clearly, the work was done efficiently, and my system is running perfectly again. Highly recommended!
I recently had to file a claim with Choice Home Warranty for an issue with my LG front load washer. The response and resolution of the issue by LG Service was top notch! Within three days of making the claim the repair was scheduled and completed.
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.