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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
Latest Choice Reviews
Received service within 3 days of our dishwasher malfunctioning and Andrew fixed it promptly after he arrived. He did arrive in the early afternoon instead of the morning when he was scheduled, but that was not his fault; other jobs got backed up. Love having insurance, although having faster service especially when it’s something like a refrigerator, that’s malfunctioning Israel important. That was an issue another time that cost us, but other than that, Choice has been a good experience for us.
I haven't used them yet, but Alvin from the company was great in helping me set up an account. He explained all my options and answered all my questions.
I think this is a good service to have especially if you are on a
fixed income then you dont worry so much about if they need fixedI dont have to worry as much.
Ifeel this service is a good thing because when you are on a fixed incomeyou
feel more secure if something should ha ppen in your home that needs fixed
Administratively I was disappointed it took over three days to get a technician assigned andy once assigned three more days until the day the technician was scheduled to come to my home. Was unable to contact the tech to confirm the appointment.
Regarding the technician and the work, no problems. Tech showed up and completed the re-hanging of the kitchen pendant light. Good job and completed with no problem.
TB Plumbing was here on time, and the gentleman was polite and professional. He asked us about our problem before he did anything. He found the problem explained that he needed to replace the garbage disposal. After replacing it, he made sure it was operating well and ask us if we had any questions. We had none. He told us to have a good day and if any concerns arise to give them a call. Great having a company whose employees actually knew their jobs!
Choice responded to my claim quickly, but it took some time to assign a technician to the problem. Had it not been my air conditioner and the fact that it was 80 plus degrees for the 4 days with out my system. The technician arrived as scheduled and was quick to fix my issue. A/C back on.
EXCELLENT SERVICE! Stayed ontop of my repairs from start to finsh & made sure they were done to my satisfaction. The Contractor that came was professional, curteous & knowledgeable.
Just ok. Response was on time. Job completed under warranty. Helpful performance tips was provided.
Very pleased by the quick service provided by Chpice. The contractor assigned was very accomodating.
We’ve been waiting for over a week to get our fridge repaired. This is very frustrating
Fast response and professional service. The technician was quickly able to identify the issue and fix.
Every claim I’ve filed has been taken care of in a timely manner and by competent and courteous servicemen. My son had Choice Home Warranty and had great service so I decided to sign up too. So glad I did!
Nancy Knutsen
Julio was very knowledgeable about the company explained everything thoroughly gave me good advice and a good price. Highly recommend.
Julio was very knowledgeable about the company and explain the warranty thoroughly. Also worked with me on the pricing highly recommend.
Very courteous supervisor who understood and took care of my issues immediately.
I have found that the service technicians are either excellent of horrible, no in between. I have determined its Choice’s Processes are the real issue. I don’t know how they select the service companies they use. That process needs an overhaul. And when a customer has a horrible experience it shouldn’t take 2 months to get a different service provider. I’m speaking from personal experience - April 1 I requested service on my ice-maker. Today is June 4. They are finally sending a different company tomorrow. My fingers are crossed that they are competent and professional. So I would score this experience as 0 stars at best. And yesterday a team came out to service my ceiling fan. They were...Read More
I would like to see a quicker turnaround by the technician. Also the deductible should be paid to the warranty company and not the technician, since I hired the warranty company and not the technician.
While the service is timely and the technician sent was polite and respectful, the company overall did a very poor job in my opinion with our situation. We had dryer not working and instead of replacing the part the technician diagnosed was faulty, Choice Home Warranty decided they would replace the machine. They offered us less than half of the cost of a new machine. We would’ve been fine with that, except our machine is a stackable is a small closet and the dryer is currently discontinued. We have been unable to find a replacement (no matter the cost) that would fit. I was trying to explain that and request that our current machine be fixed and not replaced. I wasn’t asking for mo...Read More
They do not go with what the technician suggests. The technician told me that my unit is very old and that I would need a new unit. He said that it will keep causing problems. He actually expressed this to choice warranty and they told him as long as it’s s working they’re not worried about it. My thing is this if it stopped working another week or two then I gotta keep paying $75 to come out that does not make any sense. Choice warranty told me if the appliance needs replaced then that will happen without the bull crap. So again I am not 100% satisfied with choice warranty decision-making.
Great guys for the best service! Came out the next day & completed their service call. Will definitely recommend them & we will continue to call on them.
always nice to deal with. operators are so knowledgeable and courteous
and fast on repairs.
the customer service rep that i talked to was excellent very helpful and professional
My A/C is not working and my wife is in the middle of a 6 week surgical recovery. The stress of the heat is not good for her situation. You don't have a human being on that I can express the urgency of this repair . Then you tell me 24 to 48 hours to be contacted. This is completely unacceptable.
My A/C is not working and my wife is in the middle of a 6 week surgical recovery. The stress of the heat is not good for her situation. You don't have a human being on that I can express the urgency of this repair . Then you tell me 24 to 48 hours to be contacted. This is completely unacceptable.
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.