Blue Ribbon Home Warranty Review

Rating: 4.2 / 10 (Average)
7 Customer Reviews - see all comments
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Blue Ribbon Home Warranty Inc. is a Colorado-based home warranty provider founded in 1985. </br> </br> Through highly qualified personnel, the company offers quality customer service and provides reliable, affordable home protection. </br> </br> Blue Ribbon Home Warranty currently holds a Better Business Bureau rating of A+.

How is Blue Ribbon rated?

Breakdown

0.0/5
Transparency
3.5/5
Claims Processing
3.5/5
Coverage Options
0.0/5
Additional Benefits
3.5/5
Customer Experience

Overall Rating: 2.1 / 5 (Average)

Blue Ribbon Home Warranty offers superior coverage and a number of consumer-friendly policies and practices, at prices that undercut much of the competition. Their positive reputation is highly unusual in the industry. Coverage is in line with industry norms. The company only does business in Colorado, allowing it to capitalize on its knowledge of the local real estate and home construction practices.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Term Benefit Limit
$1,500
Typical Appliance Benefit Limit
$600
Typical Systems Benefit Limit
$800

Coverage Options - 3.5 / 5

The company offers three levels of coverage. The silver plan covers basic appliances and systems, including refrigerators. The gold plan adds coverage for central air and washers/dryers. The platinum plan offers maintenance and other add-ons. However, unlike some other industry leaders, Blue Ribbon does not cover appliance and system failures caused by improper installation or maintenance.

What does Blue Ribbon cover?

Covered Built-In Systems

  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Doorbells
  • Ductwork
  • Sump Pump

Covered Appliances

  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Blue Ribbon exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $345
Minimum Contract Length
14 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Blue Ribbon is unusual in that its contract length is 14 months, rather than one year. Prices start at $345 for coverage of a single family home, $295 for a condo or town home, and are lower on a per-month basis than most of the competition's.

Sample Contract

Blue Ribbon provides a sample contract for potential customers on its website: Blue Ribbon Sample Contract

Cancellation Policy

Company may declare this contract void in the event of fraud or of material misrepresentation by Seller, Buyer, Investor, Real Estate Agent or Representatives of any fact or circumstance relating to the systems or appliances covered by this contract or for premium, co-pay or accounts receivable not paid. Accounts receivable may be turned over to collections if not paid within 60 days.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 3.5 / 5

The company's $55 co-pay for service calls is in line with industry averages. Blue Ribbon takes service calls 24/7. The company pledges that customers will be contacted within 24 hours of a service call to schedule an appointment. One feature that sets Blue Ribbon apart is that if customers are not contacted within 24 hours, the co-pay may be waived.

Blue Ribbon Reputation

Company Details

Year Founded
1985
BBB Rating
A
BBB Positive Reviews
9
BBB Neutral Reviews
0
BBB Negative Reviews
5

Reputation - 4.5 / 5

Blue Ribbon is accredited by the BBB and has an A rating. It is one of the very few home warranty companies that has more positive ratings than negative ones. The company has been in business since 1985, longer than many of its competitors.

Contact & Additional Information

Homepage URL
Company Phone
(303) 986-3900
Headquarters Address
95 S Wadsworth Blvd, Lakewood, CO, 80226
Year Founded
1985

Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone

Latest Blue Ribbon Reviews

claude.rolo

1/5/2022
They are not better than any national company. God forbid you have an appliance fail due to a leak and other parts are needed. You will get the one part covered but not the rest. Great way for them to screw you and not pay you what it should be or even fix an appliance. It would be like getting your washing machine fixed partially because a line developed a leak in the unity and they said well all the other electronic damage isn't covered. The line repair will cost us $200 w/ labor and parts but the rest is your problem and that is another $400 to repair. Welcome to the fine print which basically said we have outs for not fully fixing a unit even if it is below the max stated. Plus you get... Read More


P
Pam G

3/6/2019
I will go with American Home Shield as all of my home warranties expire (I have 3). Blue Ribbon's reimbursements don't come close to covering the actual cost of the repairs, so you end up paying the annual contract price, the $55 copay plus the balance of the invoice to the vendor that Blue Ribbon doesn't cover. In my experience, the plumbers, electricians, HVAC etc. technicians that Blue Ribbon uses don't instill a lot of confidence. I had a guy come to replace my water heater this week, and I wasn't sure he had ever replaced a water heater before. Another plumber they sent me numerous times was about the saltiest guy you'd ever want in your house. Blue Ribbon is a low-end warranty... Read More


Monika C

11/20/2018
This company is a scam. We paid over $700 for the Platinum Plan, only to find out today that it does not cover the garbage disposal that broke down, a refrigerator shelf that broke down. The Platinum plan states that it covers Preventative Maintenance check and cleaning, but the lady I just spoke to, said that I will have to pay $55 per each item (!!!) - not per visit (!!!) they have to check! What a rip off. I am so glad we did not renew it, as we decided yesterday to see how our first claim would go, then decide to renew it or not! What a huge waste of money and time. Their customer service is horrible. The lady I spoke with could not care any less! Please do not waste your money and... Read More


J
Jack R

5/18/2018
Same experience as robb w. The policy was purchased by the realtor and the service was terrible. They are almost a comic book version of a warranty company that tries to avoid ever paying any claim. The contract excludes anything that possibly might have had any problems at the time of purchase, even if you had no way of knowing that. We had to argue over every claim, and even then did not receive full replacement value. Don't walk from this company. Run. They are the worst.


R
robb w

9/7/2017
If it is your option avoid Blue Ribbon. We were given this policy by our realtor and when we tried to use it we realized how horrible this company is. The policies they follow are not outlined in the contract they use. The word "replace" really means given a settlement check for much less than the appliance, or whatever is broken, actually costs. It usually takes 2 or 3 calls to get through the a representative and then when you finally are able to talk to a person they give you the run around which makes it very difficult to actually get done what needs to be done. I would rate them 0 stars if an option. Please avoid this company if you want to avoid a headache and subpar service for your... Read More


Faith B

8/25/2017
The warranty was purchased by our realtor. If it was our choice we would have gone with American Home Shield. After having experience with both we can say AHS is far superior. We had AHS for 7 years with beautiful service. Blue Ribbon has some pretty ridiculous $$ limits that dont actually cover the cost of the replacement...like on a hot water heater or ac/furnace. AHS doesnt have these limits. While with Blue Ribbon we had to have a hot water heater repair. The plumber they sent out took 72 hours to contact us and was incompetent- making the problem worse. He charged $225 and they only pay out a total of $745 (even if you have multiple issues). So then we needed a replacement. The... Read More


T
Telly L

7/23/2015
I have had this home warranty on my townhome for 3 years now, and it has paid for itself every single year. From several plumbing leaks, to a furnace repair to a garage door opener replacement, when I call I get immediate attention and their technicians are always friendly, professional and tidy. The customer service staff is, for the most part, friendly and happy to help. I have had one claim denied, but it was for an item that isn't covered under the warranty. They gave me the number for their technician who came out and gave me a much better price for the repair than the 2 other companies I got quotes from and he got it fixed right away. I will continue to renew my blue ribbon policy.