American Home Shield Review
American Home Shield Review
ConsumersAdvocate.org
4,125 Customer Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
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The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
Latest American Home Shield Reviews
Customer of 5 years. I decided to cancel after numerous rate increases. There is no option to cancel online and you are forced to call, sit through multiple transfers, and argue with the support staff that you want to cancel your account. Then they have the cajones to charge you a cancellation fee. Absolutely frustrating and horrible experience.
NIGHTMARE… Do not purchase an American Home Shield contract. They used to be a reliable company, but now are operating as a scam…they do not replace items that need replacing, instead they only replace parts, even when their “approved” technicians recommend replacement. Oh, and then try and CANCEL your contract…they put you on a loop of “customer service” people that either hang up on you (forcing you to call back) or you get an incredibly RUDE person like NAYA… who is glib as she “cancels” your policy then tells you that you now owe a cancellation fee… I was so upset that I Called back (and finally after going through the hoops) got someone in conflict resolution named “Jen” who calmed me... Read More
Absolutely terrible customer service, incompetent contractors, warranty not honored. Do not trust this company.
I’ve been without a refrigerator for 6 weeks eating out the restaurant everyday that’s not good for my health I lost a lot of food when my fridge went down American home shield was great until my fridge went down and offered me 500 and something dollars towards a new fridge my fridge that broke was three thousands dollars and my new one is four thousand dollars so that five hundred wasn’t even close and it’s taken so long I’m gone to look for a new warranty company
We just received a new rate for 2024 which is higher. Our service fee also went up. We'll be shopping around to compare prices. Last year I received lower rates on a new contract. I've never been able to log into that contract to update my credit card. For service I've had to call rather than order online. I need some help.
AHS needs to do a serious review of the companies on their roster. My sump pump failed and flooded my basement. Filed my claim on a Friday, spoke with the plumber that day, he gave me a 10 am to 3 pm window the next day. Never showed up, nor called or answered the phone. Sunday I call customer service, who couldn't get in touch with him either. One would THINK, they'd dispatch someone else!! Nope, that would make too much sense. Monday comes still nothing, I called my old Air Force roommate who's a plumber, thank God he came and changed out my sump pump. Took him all of 30 freaking minutes!! Got all the water cleaned up. Thanks for not the AHS.
Pay monthly..pay the service charge.. nothing gets fixed! Stall after stall. Canx them and look for another company!
American Home Shield is dishonest and doesn't honor the services and quality of replacement. They falsifies information not to provide the repair on services needed. to charge another deductible to come back about the same problem. I have been very patient throughout the 17 years of there services and I am not going to tolerate substandard service and quality of replacements that is not even close to what I have. example: my deep freezer stopped working all of a sudden it was not covered. When I started the policy all my appliances were covered, door bell etc. I pay for the monthly fee in the event a repair is necessary. Whenever I need services, they don't follow... Read More
I have had their coverage for almost 40 years. One item I noticed in my current contract is the refrigerator ice maker is no longer covered. When I read their standard contract for the 2022-23 year it shows it's covered. So my question is, why, as a customer for almost 40 years, was this exclusion made in my contract.
I have had AHS for three years now and have been paying for their premium service, which I have only used three times. The waiting time for each service I've placed has been significant to ridiculous. It makes no difference how much information you provide before hand (including make, model, serial number, the exact problem, photos, etc), the contracted company will always arrive with no information conveyed to them, and will take the same information you previously provided to AHS, only to have you reschedule and wait another two weeks, and another two weeks, and so on. It took a month to repair my furnace, over a month for my microwave, and as of today, two weeks waiting on service to... Read More
I would not invite these people to a dog fight. They absolutely suck. I had AHS home coverage and called in because my refrigerator went in the blink eventually losing everything in the side by side freezer and fridge. The overseas call center they have, has no empathy whatsoever and only about 1% speak english. I called numerous times to find out when someone would come to fix the problem and explained to them that all of my stuff was defrosting and needed someone to come and fix my fridge/freezer. Finally someone called and said that they would come in a couple of days to fix my appliance. Try to get a supervisor was nill and none, as they told me that a supervisor was not... Read More
Over 20+ years with AHS, they evidentially have no way to over-ride who their system chooses to dispatch. We put up with one of their choices for 3 months on a dishwasher issue. I finally contacted AHS, told them what was happening, and they dispatched another company - who were wonderful. Now, on a new call for 3 broken major appliances, which included the dishwasher-- again, AHS is insisting on sending out the original repairman. The next option was "on hold"(??) I requested they send the appliance company AHS last sent out. They can't over-ride their system - that company is not in my area. But they sent them to my home a few months before!?? Escalating my issue 3 times today, I'm... Read More
After paying American Home Shield to come fix our washing machine three times in short succession we were told that it was permanently broke. The problem is it stops in mid spin cycle leaving us with a tub full of soaking wet washing, and drying this wet washing is a big chore and cost. Anyway, we believed after being told it was broken, we at least could look forward to a replacement as American Home Shield promise. Well, that is what we thought. Six months later, and four telephone calls to their 'Customer Support' who blamed their contractor and PROMISED on each occasion to sort the problem out THE NEXT DAY, we were still without a replacement machine. My last hope was writing to the... Read More
I have had an open claim with American Home Shield for my dryer and washer machine from July 14th till today, I have called daily many times and spent hundreds of frustrating hours with their customer team in ASIA. nobody takes any action, only false promises and excuses. they are waiting for their contractor's Diagnosis report since ever, their contractors do not respond to them or answer their calls, and their team has zero Authority to bypass their process, I have been washing clothes by hand and drying on furniture for 2 months, and they still tell me daily "rest assure, that we are doing our best and a representative will call you tomorrow (LIERS!!!). they still charge me monthly and... Read More
Terrible service, washer has been broken for over 3 months still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...
So far this company has come through for me, but only 1 plumber in the entire area is really ridiculous. Is there a reason no others will work through them? VERY INCONVENIENT to have to wait a week or more to get help. First time I needed a plumber it was at least a week or more before they could get to me, big fat help there. I fixed it myself (it was plugged), and now I’m back in the same position and God knows how long it will take to get someone out here. Now after reading the below comments I am going to cancel them also. Before I sign up with another companies I will definitely read reviews. They also raised my monthly rate without any notification.
They do not complete service request and their contractors to the minimum in order to get paid more. I've been dealing with a broken AC since April of 2023; thought it was fixed in May but continued to have the same problem in June. Contactor came back in July, said he needed to order more parts and here I am in August and my AC still does not work. American Home Shield is worthless!
I cancelled my home warranty with HSA on 8/7/2023. I called the company on 8/7/2023 to cancel my warranty. I received a renewal letter about a month ago and the cost had increased by 16.00. I began to research current cost of other home warranties and noticed that what I was currently paying was above market value and I did not want to pay 16.00 more. I called and asked them to not renew me on the 8/16/2023 and the young lady told me that she could not set it to not renew, and I would have to call back on the 16th to cancel. I told her I was not comfortable waiting until the last minute to cancel and was there any way to just set the warranty to not renew. She sent me to another department... Read More
I got AHS home warranty from last 5 years recently I just got issue with my Ac and it took them 2 month to diagnose it and people who they sent messed up my ac idont thin this company can repair any items they big scam/ fraud home warranty company I'm very disappointed 😞
They are easy laying to customer and cheet every time!
They charged me to much and I still have same problem. I paid to local Company to fix my home. Already cancelled my contact.
Whatever you do, do not buy a contract with American Home Shield. They are crooks. You can not talk to anyone in the US for customer service. They refuse to let you talk to a Supervisor. Last month they replaced a bathroom faucet and covered the entire cost. This month the other exact same faucet needs to be replaced for the same problem, and they will cover less than 1/2.
They have terrible reviews on Yelp and a bad rating on BBB.
I just fired this nightmare of a company and I strongly advise everyone to shop elsewhere for their warranty needs. Their selection of service techs is incredibly weak and limited and once they assign a tech to your job they will not change it regardless what challenges arise because they are locked into their 'process'. What has to be their weakest element is their customer service agents who seem to all be at some off shore location and read their scripted empathy with zero authenticity and have no intention nor ability to actually do anything to SOLVE OR RESOLVE your problem. They will argue with you if you ask to talk to their manager, demanding a 'good reason' to talk to their... Read More
This company is the worst! They have decided that they are only using one contractor for all their work. This company's customer service is terrible and if you are lucky enough to get through to actually speak to someone, they have very little to no information to give. They take forever to come out to diagnose the issue and don't seem too concerned that you don't have a working furnace or AC. I've had the displeasure of having to use them twice. This last time, my central air wasn't working right and I called American Home Shield to set up a service request. I told them that I wanted someone other than Whitney to come out but was told that they were the only ones AHS uses. So I was forced... Read More
HORRIBLE!!! Work order was opened 7 APR. Had to wait for dispatcher to look at issue (A/C) by this time it's close to May. Found out that I had to pay $1850 to AHS for compressor which was initially NOT ordered, then ordered only after dispatcher asked me to assist (contact AHS) with tracking down. The wrong part was ordered by AHS, now it is the end of MAY. Dispatcher reached out to me AGAIN to contact AHS to assist with getting AHS to order correct part. When I log onto my account, I see that the Dispatch was already closed. I asked AHS why it was showing closed (resolved) and they stated the dispatcher closed it. I pointed out that would be impossible if they were still waiting... Read More
This is the worst company ever. I have been charged by them incorrectly, I called them to try to fix the problem and they said someone would call me. Of course I haven’t heard from them. They have already not covered two things they are obligated to according to our contract. Even the workers that come out say they are the worst. I gave a one star because I can’t give negative stars.