American Home Shield Home Warranty Review

Rating: 9.7 / 10 (Excellent)
2,636 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide home warranty services in the United States through its network of home service professionals. The company offers service contracts that cover the repair or replacement of major components of home systems and appliances.

How is American Home Shield rated?

Breakdown

10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9.7 / 10 (Excellent)

American Home Shield's coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations. Its flexible price structure allows consumers to select their own trade service call fee and thereby affect their annual plan cost. The company's size and longevity suggest that it is very popular with consumers.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 10 / 10

American Home Shield provides outstanding coverage. Almost uniquely, it warrants appliances and systems even if they have been improperly installed or previously repaired. American Home Shield covers 21 Systems and appliances, far more than most of their competitors, and fully covers 11 of those items. The rest generally have a $3,000 maximum. Unlike many of its competitors, AHS covers washers, dryers and refrigerators as part of its basic plan. There is no limit on the number of AHS claims that customer can file over the year’s contract, either.

What does American Home Shield cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors

Exclusions

For a full list of American Home Shield exclusions, check out this page.

Specialty Items

  • Guest Unit
  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Annual Premium
Starting at $249
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 10 / 10

American Home Shield has a flexible pricing policy and offers four different coverage plans and three trade service call fee levels: $75, $100 and $125. this allows consumers to have input into the annual price of home warranty coverage, based on their budgetary needs. The minimum annual premium is only $249, far lower than most of their competitors.

Sample Contract

American Home Shield provides a sample contract for potential customers on its website: American Home Shield Sample Contract

Cancellation Policy

Customer can cancel anytime with refund possible.

Claims & Service

Claims

Service Fee
$75, $100 and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
13,000+ contractors
Number of Technicians
45,000 technicians
Service Recall Period
60 days

Claims & Service - 9 / 10

American Home Shield takes claims 24/7/365. 98% of claims are dispatched to local repair professionals within 24 hours or less. The company has a large network of service professionals and offers a 60 day workmanship on their services.

American Home Shield Reputation

Company Details

Year Founded
1971
NHSCA Membership
Number of Customers
1.6 million
Number of Employees
1,700
TrustPilot Rating
3.7 out of 10
BBB Rating
B
BBB Rating
20
BBB Neutral Reviews
12
BBB Negative Reviews
642
Date Collected
2017-07-15

Reputation - 9.8 / 10

American Home Shield has been in business since 1971, making it the oldest player in the home warranty industry. In 1989, the company was acquired by ServiceMaster, an established firm that also owns Terminix and Merry Maids. American Home Shield is accredited by the BBB and has a B rating. It has over 1.6 million customers. As with nearly every other home warranty company of any size, negative reviews far outnumber positive ones. In 2011, the company agreed to settle a class-action consumer lawsuit by setting up a special office to review claims that were allegedly wrongfully denied. The company appears to have moved past these legal problems now.

Contact & Additional Information

Homepage URL
Company Phone
(888) 429-8247
Headquarters Address
889 Ridge Lake Blvd., Memphis, TN, 38120
Mailing Address
P.O. Box 849, Carroll, IA, 51401
Year Founded
1971

Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry

Latest American Home Shield Reviews

J
Jess
, Texas

2/23/2018
Fast repair service scheduled. Long wait time on phone for customer service help. Recent needed my stove replaced and was offered an extremely low price to repurchase. Offered 400.00 replacement for a 6 burner two oven grill top Jenn-air stove which cost thousands. Refrigerator needed repair which took over 1 month to receive parts. Over all better than nothing.


Diane W
Madison, Alabama

2/22/2018
We have had American Home Shield warranties for several years. The service we have received is beyond expectation and professionally managed. Every claim we have had was handlednto our complete satisfaction.


M
Melinda S
Tyler, Texas

2/22/2018
In all fairness we have been pleased with ahs until our last repair which was a dishwasher and it took 3 months to get it repaired, we went through all the holidays with no dishwasher, and blamed it on Mr Appliance and Mr Appliance blamed it on Ahs, I honestly don’t know whose issue it was but I know I had to call someone every week to keep things moving and it still took 3 months. I did not renew my contract with and due to this fiasco.


W
WD
Atlanta, Georgia

2/21/2018
The worst Will be on hold for long time. Inept contractors. Customer Service puts you off to keep monthly billing. Don’t use this company


M
Madhu M
Bengaluru, Karnataka

2/21/2018
Really horrible vendors who have left the job incomplete and never called back. All That's happened is I lost $100. It takes an hour to get connected with an agent and online support is even worse. What a miserable waste of time.


Art V
Port Chester, New York

2/21/2018
Update to my review from 2/14/2018. I'm grudgingly putting in a positive review so that the two average out to 2.5 stars (which is about fair in my view). After raising all kinds of trouble on social media pertaining to my oil furnace repair situation, I received a call from AHS resolutions department. They have agreed to one of my requests which was to send another company to provide a repair estimate. Sure enough, the new quote was almost $1800 of dollars less than the original out-of-pocket expense. The new company could not have been nicer, answered all of my questions, and did the replacement in record time. So while I still had a sizable out-of-pocket expense, it was about 1/3... Read More


D
dana
Longwood, Florida

2/21/2018
It's good to have a home warranty but be informed. They only cover systems inside the house. For example the water shut off faucet was leaking and it was not covered. My biggest complaint with this company is if you need to talk to a person for a recall or to request a contractor or request a specific contractor not be sent to your home again or talk to them for any other reason the wait time can be up to an hour. They do not have a call back system in place like any other company with long wait times. This seems to be to discourage you from trying to talk to a person however sometimes it can not be avoided. VERY irritating. Also if a contractor has been sent to your house over and over... Read More


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Soonim s
Baltimore, Maryland

2/20/2018
1. Call waiting time is too long. It’s always more than 30 minutes. 2. There is no explanation about second opinion request anywhere in the website. I would’ve had to spend a lot of money on the repair even though I have a warranty, and the problem I had was supposed to be covered by it. 3. And it looks like not all staff know about the second opinion well, which is unprofessional. 4. Thanks to the second opinion, the repair was done very quickly. However, I kept getting bills for a month by mistake. And the website update is so slow for the wrong bill. 5. All in all, general service is poor except the promptness of service request.


C
Cheryl w
Gilbert, Arizona

2/20/2018
Water went out and it took 3 days for someone to come out and fix it, it worked for a month and went out again, waited 5 days for the same company to come out again any said we need a new one, the old one cannot be repaired, the company these people sent out was rated "F" by the BBB. they American Home Shield does not check out the techs they sent they send to your home. I still do not have a water heater.


Celina A
Austin, Texas

2/20/2018
I have an AC that is old and needs to be replaced - called AWS, they sent out their contractor who was super helpful. However, since the AC isn't "broken" AWS won't cover AC replacement. I've called the 1800 number with no options for discuss this matter. Meanwhile, I've had the AC looked out by a 2nd party and they have shown me the damage on the AC, worn coils and discussed the potential liability given the extreme age of the AC. Not sure AHS has decent practices and definitely discourage people from using this company.


D
Donald D
Lexington, Kentucky

2/19/2018
We have always had great services from AHS and their contractors . Highly recommend AHS. AHS has always been prompt taking care of us. A very grateful customer.


L
Larry
Jasper, Alabama

2/19/2018
My last service request the heating contractor showed up late. I requested an appointment in the morning and they agreed between 9am and 12pm. The tech showed up at 2:15pm. He could not troubleshoot the issue because it had warmed up that day. He agreed to come back on a cold morning to troubleshoot the heat strips. I have not heard from them as of today.


M
Martha b
Stockton, California

2/19/2018
Im very disappointed in your service right now, it is hard to reach a live rep.ihave had repair on a microwave/hood 3 times already! Your repair office has failed to call me for appt until finally i called them.as of right now im still waiting on a part,so disappointed right now in the wait time its been.i have been out of a microwave since feb 3.


K
Kay C
Hammond, Louisiana

2/19/2018
My heating unit would not come on...so I requested service for it. Technician came out and found the problem was not with the unit...but a breaker had gone bad. He promised to call in the problem to AHS right away to send an electrician out. He did not do so and I had to call AHS and stay on hold for 20 minutes. The agent put me on hold several times trying to reach the heating company that came out. Nothing had been done and I then got disconnected. Called back a second time and stayed on hold again...this agent procedded to tell me that AHS could not find anyone to do the repair and then hung up on me. Called back a third time and stayed on hold around 30 minutes. The third agent... Read More


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Elaine G
Quinton, Virginia

2/19/2018
We were without an oven from Nov 27, 2017 to Feb 5, 2018. I understand there are contractors and sub contractors which sometimes makes it difficult to relay correct information down to the consumer. I believe some of these contractors are lazy and scammers. It took 4 contractors to finally have our oven up and running. Actually, the oven is a little deep than the cabinet since we could not get the same brand - it cost more. Anyway, there is a trend happening where you can't find decent help. The last contractor - appliances limited - was great. They came on the weekend and late evening due to my work schedule.


S
Sean G
Dallas, Texas

2/19/2018
The plumber came out and said my faucet was freeze damage. The claim was denied. Upon further inspection I realized that the plumber was wrong. It was a poor solder by the prior home owner I believe. I don't know if that would be covered either. I spent 75 at home depot and fixed it myself.


Sharon S
Cumming, Georgia

2/19/2018
We have been with them 25 yrs. sand we are mostly pleased with all they do..somethings take a little longer but all and all it’s a blessing to have them. We are seniors now. So all their help with keeping our home in great condition..I recommend them to all our family and friends they are well worth having your home covered by them.


Jim P
Lexington, Kentucky

2/18/2018
Hard to make phone contact. Let me change that to do not bother to try unless you are willing to wait on hold for a time longer than I am. I never got through. E mail works


T
Tonya
Manteca, California

2/18/2018
We needed our washer replaced and had a technician out to see it within a day of calling in our request. Once we chose a payout, it was processed a day later and payment arrived within ten business days. We are pleased with the speed of service.


K
Klstew@yahoo.com
Lorton, Virginia

2/18/2018
American home shield is great. The technician was professional and courteous and fixed my problem!


Sloane H
Scottsdale, Arizona

2/18/2018
Horrible customer service. I am shocked that you are still in business! I am still waiting for my dishwasher to be replaced and it is sitting in a warehouse because the delivery guys said they are not plumbers and upon leaving my home they told me they would hold my dishwasher in their warehouse for 10 days and good luck. THAT'S IT! Then NOTHING from the company 48 hours later. Now I am being told I need to pay ANOTHER $125 trade fee for a plumber. No communication from AHS at all!


C
Clare T
, New Mexico

2/18/2018
My recent experience was not great. Water was leaking through our ceiling from the upstairs shower so we paid for a plumber to come out. He immediately cut a huge hole in our ceiling and told us it was the shower gasket. He then left and AHS told us they wouldn’t cover it! Fortunately a friend came and had a look and just lifted the drain cover off our shower and fixed the problem with a sealant. There was NO NEED for anyone to cut a hole in our ceiling. AHS sent someone to cover the hole, it was a botch job because in the small print ‘they only have to do a rough finish’!! I now have to pay someone to finish the ceiling job. Badly handled, poor Workman ship and when I called AHS to... Read More


Cherie F
South Beloit, Illinois

2/18/2018
Advocate I talked to helped me tremendously and is still working to help me keep up the great work


A
Andy
Schaumburg, Illinois

2/17/2018
Financially, it's a good thing to have. But it may take a lot of time and steps to get something done. For instance, if you have a leaky pipe, don't expect a handyman to come out and fix it all in one swoop. Instead, expect several busy specialist who are sometimes difficult to get a hold of to come out and take turns to get it done. We had a leaky pipe that went down to our neighbor downstairs. 1) Even though it's my pipe, AHS won't cover anything in my neighbor's unit, which means that the damage done in it came out of my pocket (and I have the best package available). 2) The plumber was happy to cut a hole in my neighbor's ceiling, but because he's "just a plumber", he said he... Read More


C
Curtis P
Johnson City, Tennessee

2/17/2018
I took out this home warranty on a whim really. I had received mailings from American Home Shield and a couple of other home warranty companies. I checked all the reviews and decided to give them a try, I have always done all my own repairs as I am pretty handy but as I have gotten older and after numerous back surgeries it was getting harder and harder for me to do much of anything. AND WOW little did I know only a couple of months after taking out this warranty my heat pump went out. I had absolutely no hassle from AHS and since have recommended them to most of my friends. The deductible is per visit but MUCH cheaper than me having to do it myself. If you are considering AHS I would... Read More